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Uninvited, Not Unwelcome: What Researchers Bring When Nobody Asked
This video is featured in the UX Watch Party playlist.
Summary
In this interactive session, we'll turn those skills outward. Together, we'll explore how the judgment researchers use every day,making sense of ambiguity, facilitating difficult conversations, aligning stakeholders, and helping teams make better decisions can create value in places we don't always think to look.
Through real stories and a practical breakout exercise, you'll identify the capabilities you rely on every day but rarely describe, map where they already apply across areas like product strategy, programme delivery, responsible AI, and organisational change, and leave with one deliberate experiment to put into practice within the next 30 days.
The question isn't whether researchers have transferable skills. It's whether we're choosing to use them where they matter most.
Stop asking, "Is this UX research?" Start asking, "What problem needs solving?" Join us to discover what your own amalgamation could become.
Key Insights
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71% of organizations now have non-researchers conducting research, signaling a democratization of research roles.
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The traditional research role is redistributing rather than disappearing; designers and product managers often take on research tasks.
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Researchers are 'chameleons' who have developed skills in communication, stakeholder empathy, and synthesis beyond just research methods.
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Leading with curiosity opens doors to new collaborations and reframes the value of research in organizations.
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Excessive rigor or strict definitions of research can block important conversations and limit researcher influence.
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Researchers can solve complex organizational problems such as roadmap alignment and prioritization by leveraging soft and strategic skills.
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New career paths for researchers include roles in change management, HR, responsible AI, and program management, often fueled by core research skills.
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Responsible AI and AI safety evaluation are emerging areas where researcher skill sets are increasingly valuable.
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Actively demonstrating capability through practical interventions like workshops or hackathons helps build allies and expand researcher impact.
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Researchers should write down and consciously acknowledge their broad skills to better claim ownership and evolve their roles.
Notable Quotes
"Our title says researchers, but it never said only."
"We’re researchers, but there’s a lot more to us."
"If we become too self-preservation about our craft, then we could actually be blocking doors."
"Leading with curiosity, tell me more, why is that? helps us see how research can be repositioned."
"There’s no way everyone else can see what we’re capable of doing if we don’t step out from our defined areas."
"She’s not a research and design manager anymore, but we don’t know what she’s doing. We just know she’s solving key problems."
"Everything else flows everywhere. It’s always going to be about humans at the end of the day, no matter the technology."
"We already have what our teams need, we just pick up that problem and see it as an opportunity to reframe what we bring."
"You have to build those value stories about the contribution of research in terms of business impact."
"I’m a researcher and... And that’s even more exciting because I know I can always learn if I don’t have that skill set."
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