Deciding when to automate: Integrating AI in high-stakes systems
Summary
In high-stakes primary health systems, designing with AI isn’t just about adding new capabilities. It is about deciding where AI genuinely helps, where it doesn’t, and how to introduce it in contexts where human judgment or public trust are on the line. With many designers raising ethical concerns related to AI, this case study places those risks at the center of a practical design process and offers practical decision tools designers can incorporate into their work.
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