How DesignOps Helped Enable Wall Street to Work Remotely
Summary
COVID-19 forced nearly the entire global financial community to work remotely. Screen real estate was dramatically reduced, as traders transitioned from multiple 4K monitors on a trading floor to a single laptop screen in their home office. The design solution—adapt the Bloomberg Terminal experience to fewer smaller screens—was straightforward. Executing that solution required UX-led collaboration, organization, and cross-functional commitment from product, engineering, and sales, all in a very short period of time. View the session recording
Key Insights
-
•
Sustainable urban development requires active community involvement.
-
•
Technology can facilitate better resource management in cities.
-
•
Case studies from Los Angeles and Copenhagen show effective sustainability practices.
-
•
Engaging citizens leads to more innovative solutions.
-
•
Green spaces are crucial for urban health and community well-being.
-
•
Collaboration between stakeholders is key to urban sustainability.
-
•
Smart technologies can help monitor environmental impacts effectively.
-
•
Policy changes should reflect community needs and environmental goals.
-
•
Urban sustainability can drive economic growth when planned correctly.
-
•
Future cities must focus on resilience and adaptability to climate change.
Notable Quotes
"Sustainability is not just about the environment, it’s about community."
"We need to harness the power of citizens to make real change."
"Technology is a tool, not a solution in itself; it needs human input."
"When we engage people in the planning process, they take ownership of their city."
"Green spaces are not luxuries—they're necessities for urban life."
More Videos
"Celebrate progress continuously and use OKRs as a learning process to evolve goals and strategies."
Bria Alexander Benson Low Natalya Pemberton Stephanie GoldthorpeOKRs—Helpful or Harmful?
January 20, 2022
"Quick wins are essential to build trust and start conversations with stakeholders who might be skeptical or overworked."
Magdalena ZadaraZero Hour: How to Get Far Quickly When Starting Your Digital Service Unit Late
November 16, 2022
"Service designers are not over here anymore, they’re in the organization."
John Mortimer Milan Guenther Lucy Ellis Patrick QuattlebaumPanel Discussion
December 3, 2024
"We created recruitment events for underrepresented groups because it was harder for them to get permission and sign up in time otherwise."
Kara KaneCommunities of Practice for Civic Design
April 7, 2022
"Decision makers often see insights as optional inputs rather than long-term drivers of product strategy."
Jake BurghardtStop wasting research: Unlock more value from research insights
June 24, 2025
"Unstructured interviews are participant-controlled, spontaneous, and offer rich data but are less replicable."
Amelia ColeData-Prompted Interviews
December 17, 2021
"Make a case to hire people who are product agnostic to connect where products intersect in the rider journey."
Kristin TaylorBuilding Bridges Across Organizational Silos
November 18, 2022
"People crave real connection, but not forced fun or extra Zooms—so we embed play into existing meetings."
Shipra Kayan Tess DixonHow Tess Dixon Facilitates Team Engagement and Collaboration at Condé Nast Using Miro
October 1, 2021
"During grief, our creative mind shuts down; fear, safety and security rule the day."
Maria GiudiceEmpowering change: Reigniting purpose, passion and impact in research
March 13, 2025
