Key Insights

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  UX managers often come from diverse, non-technical backgrounds like graphic design, writing, and theater.

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  Empathy toward individual team members’ personalities and needs is crucial for effective management.

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  Managing remote teams during COVID-19 requires intentional human connection beyond work tasks.

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  Facilitation skills are vital for UX managers to build alignment and support team dynamics.

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  Avoid overshadowing team members by empowering them to own their work and grow independently.

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  Managing ambiguity successfully means matching management style to individual team member preferences.

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  Mentorship is fundamental both for individual contributors and for managers developing new managers.

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  A key management skill is coaching people to solve problems rather than solving them yourself.

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  Writing skills help managers articulate ideas clearly, especially in complex conversations like performance reviews.

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  Leadership in UX expands design skills to people problems, diversity, inclusion, and team processes.

Notable Quotes