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Summary
For this month's call we convened a 3-person panel to share diverse stories and paths of becoming a UX manager—from writing, to print/graphic design, and even theater! We discussed the various origin stories of becoming a manager, those humbling moments of learning lessons along the way, and touch upon what makes managing truly rewarding as a career path choice. Whether you're a manager now or perhaps thinking about it with some trepidation, you will surely get some inspiring takeaways. As a bonus, we also featured a short teaser of content coming up for our annual Enterprise Experience 2020 conference.
Key Insights
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Conversations around UX should be continuous, not limited to conference events.
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Empathy in design should be everyone's responsibility across the organization.
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UX functions are often added late in company growth, necessitating adaptability in management.
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Diversifying management styles is essential for supporting various team members' needs.
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Effective management requires understanding the balance between oversight and empowerment.
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Different management roles entail different focuses on individual contributors versus managers.
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Mentorship is crucial in supporting professional development in a management role.
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Maintaining team morale and connection is vital during distributed work environments.
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Facilitation and clear communication are central to effective management in UX.
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Understanding team dynamics and individual personalities enhances collaboration.
Notable Quotes
"Lou Rosenfeld mentioned the community meetings as polished conversations going on year-round."
"Kit Unger spoke about maximizing UX impact amidst constant organizational changes."
"Jackie Ho emphasized the importance of aligning design teams while maintaining accountability."
"Michael Metz reflected on the need to empower others without overshadowing their contributions."
"Amy Marquez highlighted the value of mentorship in overcoming imposter syndrome."
"Joey Chung described the satisfaction of seeing team members grow as a source of fulfillment in management."
"The notion that management is about helping others shine was a recurring theme."
"Lessons learned include the importance of adapting management styles to fit individual team members' needs."
"The distinction between 'kindness' as guiding improvement versus 'niceness' as avoiding difficult conversations was noted."
"Creating inclusive hiring practices by redesigning processes can be a valuable contribution for managers."
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