Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
For this month's call we convened a 3-person panel to share diverse stories and paths of becoming a UX manager—from writing, to print/graphic design, and even theater! We discussed the various origin stories of becoming a manager, those humbling moments of learning lessons along the way, and touch upon what makes managing truly rewarding as a career path choice. Whether you're a manager now or perhaps thinking about it with some trepidation, you will surely get some inspiring takeaways. As a bonus, we also featured a short teaser of content coming up for our annual Enterprise Experience 2020 conference.
Key Insights
-
•
UX managers often come from diverse, non-technical backgrounds like graphic design, writing, and theater.
-
•
Empathy toward individual team members’ personalities and needs is crucial for effective management.
-
•
Managing remote teams during COVID-19 requires intentional human connection beyond work tasks.
-
•
Facilitation skills are vital for UX managers to build alignment and support team dynamics.
-
•
Avoid overshadowing team members by empowering them to own their work and grow independently.
-
•
Managing ambiguity successfully means matching management style to individual team member preferences.
-
•
Mentorship is fundamental both for individual contributors and for managers developing new managers.
-
•
A key management skill is coaching people to solve problems rather than solving them yourself.
-
•
Writing skills help managers articulate ideas clearly, especially in complex conversations like performance reviews.
-
•
Leadership in UX expands design skills to people problems, diversity, inclusion, and team processes.
Notable Quotes
"Imagine if everyone you worked with had deep empathy for your customers and made decisions based on those customer needs."
"I really love being a manager because you get joy from seeing people grow and succeed."
"You can’t manage everybody the same way; different personalities require different approaches."
"The best way to overcome imposter syndrome is to mentor others and share the lessons you’ve learned."
"Facilitation is essential—not just for design work but to build alignment and manage people."
"Don’t just make it all about work, especially right now; people need human contact and silliness too."
"A lot of my team are introverts; we do daily coffee chats to keep the team connected remotely."
"You need to coach people to solve their own problems; jumping in to fix them is not sustainable."
"Management is about enabling people to be their best, not about your own success."
"Writing helps me clearly articulate ideas and feedback, which is a superpower as a manager."
Or choose a question:
More Videos
"Design thinking is for everybody. It’s collaborative, inclusive, and cross-disciplinary."
Doug PowellClosing Keynote: Design at Scale
November 8, 2018
"Make sure children understand they can stop the session at any time, and confirm they really get that."
Mila Kuznetsova Lucy DentonHow Lessons Learned from Our Youngest Users Can Help Us Evolve our Practices
March 9, 2022
"Every parent we talked to had some variation of the question: this exists, can I use it right now? Where was this when I needed to apply?"
Sarah GallimoreInspire Progress with Artifacts from the Future
November 18, 2022
"We can’t complain about not having a seat at the table if we don’t offer one of our own."
Lada Gorlenko Sharbani Dhar Sébastien Malo Rob Mitzel Ivana Ng Michal Anne RogondinoTheme 1: Discussion
January 8, 2024
"AI is here to stay, challenging our norms and shaping our future."
Alnie FigueroaThe Future of Design Operations: Transforming Our Craft
September 10, 2025
"Customers benchmark your company to their last best experience, often outside of your industry."
Landon BarnesAre My Research Findings Actually Meaningful?
March 10, 2022
"I thrive on learning about how people overcome obstacles."
Emily EagleCan't Rewind: Radio and Retail
June 3, 2019
"We did a blended approach with a visual refresh first to minimize differences between old and new and buy time."
Malini RaoLessons Learned from a 4-year Product Re-platforming Journey
June 9, 2021
"Assume positive intent, practice a service mindset, and curiosity over ego — remember we’re all in this together."
Asia HoePartnering with Product: A Journey from Junior to Senior Design
November 29, 2023
Latest Books All books
Dig deeper with the Rosenbot
What are the implications of blending philanthropy, grants, and impact equity in outcome portfolios?
How does audience feedback integrate into newsroom editorial and business processes for continuous learning?
How does the second edition of the service design book address the relationship between service design and digital products?