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Summary
DesignOps as a practice is still relatively new—but the activities have been around long enough that we’re increasingly challenged to justify and quantify what we do. Accordingly, we need to address not just what is DesignOps, but how do we prove its value? What outcomes can we genuinely promise? And how do we know we are successful? In this webinar, we identify techniques, tactics, and tools for proving (and even measuring) value, and describing the outcomes that matter most.
Key Insights
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Measurement is essential to prove the value of design operations and improve stakeholder understanding.
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There is a significant gap in quantifiable metrics for design operations; only 10% of companies effectively measure this.
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Relying on surveys and qualitative feedback can shed light on designer happiness and community engagement.
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Identifying workflow bottlenecks can enhance productivity and inform better organizational strategies.
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Different frameworks exist to measure design effectiveness, but practitioners must adapt metrics to their organizational context.
Notable Quotes
"People spend about 60% of their time on what they call the work about the work."
"In many cases, we don't even know what the work is, and that makes measurement hard."
"Teams are often under-resourced; there's never enough time."
"Designer happiness significantly impacts overall productivity and output quality."
"Adoption of design systems is measured through increased usage, but determining true impact remains complex."
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