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Summary
Join us for a conversation about what’s involved with getting teams back to work in person. This session features perspectives from Jennifer Bolduc, Head of People and Culture at HappyCo (formerly Capital One), Diane Gregorio, Head of Product Experience Operations at DocuSign, and Emily Day, Director of Global Workplace Services at HashiCorp (formerly at Pivotal), and will be moderated/facilitated by Lou and the DesignOps Summit conference and community curators - Alana Washington, Head of Shipper Experience, UberFreight, Bud Caddell, Founder/CEO Nobl.io, and Kristin Skinner, Head of Experience Design Operations at Expedia Group.
Key Insights
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The return to in-person work requires flexibility, varying by region and employee needs.
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Employee feedback is crucial in determining whether offices should reopen or remain remote.
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Experiences shared suggest a significant difference in remote work attitudes across teams and demographics.
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Organizations need to pivot from traditional in-office strategies to accommodate diverse remote work preferences.
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Creativity in team engagement is essential for maintaining morale in hybrid settings.
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Design Operations plays a critical role in facilitating better meeting strategies under hybrid conditions.
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Connection can still be nurtured virtually through structured team interactions and regular social activities.
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The concept of radical candor fosters open conversations about employee aspirations and retention.
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There's a disparity in office culture and hybrid models based on geographic location and team composition.
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High attrition rates prompted discussions about deeper employee engagement and the importance of addressing cultural shifts.
Notable Quotes
"It's about having genuine connections during covid. I've made stronger connections now than I did in the office."
"Return policies should consider the comfort and voices of employees; a lot don’t want to return to the office."
"Organizations need to embrace change, and we're not going back to normal, we're going back to better."
"The pandemic has allowed us to see that people can work from anywhere effectively."
"As leaders, we have to set norms and be intentional about our meetings with staff."
"We've learned that meeting design and fostering belonging is more crucial than ever."
"We need to be proactive speculating on how to build remote-first strategies even as offices reopen."
"Asking employees how they feel is critical; their input shapes our approaches to hybrid work."
"We're all still figuring this out; the conversation and community support is essential."
"The notion of flexibility in work is being redefined; employees now have more power than before."
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