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Warming the User Experience: Lessons from America's first and most radical human-centered designers
Thursday, May 9, 2024 • Rosenfeld Community
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Warming the User Experience: Lessons from America's first and most radical human-centered designers
Speakers: Daniel Gloyd
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Summary

The Shakers exemplified both the principles and the courage to practice design in a manner that looked after the human experience of life on earth. We'll look behind the famous Shaker objects that inspired Dieter Rams and Jonathan Ives to appreciate the Shakers’ most important contribution to the American design canon; a transcendent user experience (ZX) warmed by principles of connectivity that we humans need in order to thrive. This talk is intended to remind designers who shape our experiences today that without this warmth the modern world grows cold around us.  

Key Insights

  • Shaker design principles are rooted in user-centeredness, emphasizing empathy and deep attention to human behavior.

  • The Shakers were early adopters of minimalism and functional design—impacting modern design canon significantly.

  • Experiences in Shaker villages highlight the importance of 'psychological warmth' in design.

  • Design should foster ongoing conversation between designers and users, rather than one-off solutions.

  • Effective design nurtures individuals towards self-actualization while frequently encouraging collaboration and community.

  • A sense of belonging enhances user engagement and motivation, fostering connection to a shared cause.

  • Conscious design can counteract negative environmental impacts and promote community awareness.

  • Warmth in design is deeply rooted in both physical and psychological aspects, enhancing interactivity and user experience.

  • Recognizing the communal origins and impacts of user choices is essential in modern UX practices.

  • Industry acceptance of these humane design principles is growing, reflecting a shift towards warmer, more connected experiences.

Notable Quotes

"The Shakers were once the most successful communitarian society in America, advocating for values we cherish today."

"Their principled approach to design harmonized utilitarian with humanitarian values, a feat uncommon in today's design world."

"Many of the values we see in modern design discourse were pioneered by the Shakers, including 'form follows function.'"

"Shaker villages provide a unique context that reveals the interconnectedness of their design artifacts."

"The influence of Shaker design can be felt in the works of major figures like Dieter Rams and Jonathan Ive."

"Achieving self-transcendence connects us to the cosmos and the people around us, a theme observed in Shaker culture."

"Today's design often falls short by focusing on the individual rather than community and shared experience."

"The Shakers managed to embody psychological warmth in their design, which feels largely absent in current UX practices."

"Modern experiences are often too individualized, creating a disconnect from community and shared responsibility."

"We need to design environments that cultivate warmth and connectedness, as shown through the Shaker example."

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