Summary
Our past three speakers will discuss and answer questions about operations practices from their respective industries. Facilitated by Lou Rosenfeld.
Key Insights
-
•
Leadership training should emphasize continuous learning as a core value.
-
•
Design thinking must integrate creative leadership rather than simply managing creative talent.
-
•
Conflict in teams can encourage trust and lead to better collaboration if facilitated properly.
-
•
The evolving nature of organizations necessitates flexibility in design practices and methodologies.
-
•
Educators must teach students to engage in explorative ways rather than linear problem solving.
-
•
Empowering teams to learn and discover is vital for both IT and design operations.
-
•
Using creative frameworks like the hero's journey can enhance UX design and strategy.
-
•
A culture of feedback is essential for continuous learning and adapting in dynamic environments.
-
•
Silos in organizations hinder creativity and collaboration across disciplines.
-
•
The emphasis should be on teaching organizations self-sufficiency in design and innovation.
Notable Quotes
"Becoming a lifelong learner is critical; you can't lead without it."
"Organizations that stop learning die."
"Without conflict, we risk suppressing trust."
"In design, conflict needs to be facilitated safely to draw out diverse perspectives."
"Empowerment in design and IT leads to discovery and learning."
"To truly align design with operations, empathy is essential."
"We must explore our way through complex problems rather than following rigid solutions."
"It's about finding friction intentionally to create transformation in user experience."
"Teaching how to fish empowers organizations to innovate independently."
"Design thinking should not just manage creatives, but cultivate creative leadership."
More Videos
"Be prepared for change; change is imminent."
Jacqui FreyFlow and Superfluidity for Design Orgs
November 7, 2018
"We need meaningful and connective communication to thrive as individuals and as a species."
Laura Gatewood Laine ProkayBeyond Buzzwords: Adding Heart to Effective Slack Communication
September 23, 2024
"Insights are unexpected discoveries about how things work and how to make them work better."
Johanna KollmannInsights-Driven Product Strategy: Get your Research to Count
December 6, 2022
"Take advantage of our sponsor sessions because they are really high quality and free."
Bria AlexanderDay 3 Welcome
September 25, 2024
"Don't limit yourself to creating everything yourself—take screenshots, combine them, and really explain what you're going for visually."
Billy CarlsonIdeation tips for Product Managers
December 6, 2022
"It’s crucial to bridge connections between different teams to avoid siloed insights and foster collaboration."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"Onboarding processes should empower new hires to integrate smoothly into the team."
Kim Holt Emma Wylds Pearl Koppenhaver Maisee XiongA Salesforce Panel Discussion on Values-Driven DesignOps
September 8, 2022
"Talking about outcomes first helped question their previous experiences."
Adrian HowardSturgeon’s Biases
September 25, 2024
"Design is often the first gig up for elimination."
Asia HoePartnering with Product: A Journey from Junior to Senior Design
November 29, 2023
