Summary
Research has to come together somewhere, happen somewhere, live somewhere, and—in order for it to have an impact on product—it has to be effectively shared somewhere. There are more user research tools than ever, and choosing among them can be overwhelming. That’s why the team at User Interviews created the UXR Tools Map, along with a searchable database of over 200 user research tools. We’ll talk about the process behind creating the map, plus share insights and examples of how to create the best stack for your team, regardless of budget.
Key Insights
-
•
The UX Research Tools Map categorizes over 100 curated tools into five main research functions: research ops, passive insights, active research, insight management, and design tools.
-
•
A significant portion of UX researchers (44%) are uncertain about their research budgets, and only 8% report stakeholders frequently access research results.
-
•
Many UX research tools have expanded their scope, becoming multifunctional, complicating how they fit into research workflows.
-
•
The visual subway map metaphor helps users understand tools as single-function 'stations' or multifunctional 'interchanges' connecting multiple research tasks.
-
•
The tools map intentionally balances well-known products, enterprise-grade options, and innovative or lesser-known tools to avoid overwhelming users.
-
•
Design and curation are critical as new tools appear or existing ones evolve, requiring continuous updates and balancing complexity with usability.
-
•
There’s value in assembling tool stacks tailored to needs ranging from fully free DIY solutions to large enterprise setups integrating multiple platforms.
-
•
Qualitative data management remains a persistent challenge in UX research, requiring effective insight storage, organization, and analysis tools.
-
•
Some tools offer recruiting, scheduling, and incentives only through proprietary panels, leading to potential limitations in participant diversity and flexibility.
-
•
Collaborative tools like Figma, Miro, and Whimsical play key roles in prototyping and brainstorming during UX research to generate early feedback efficiently.
Notable Quotes
"User research is interdisciplinary; only two thirds of people who do research describe their job as primarily research."
"Only 8% of people we talk to said their stakeholders know how to access results and do so often."
"Choosing among all these research tools can be really overwhelming and intimidating."
"We took a little bit more of an editorial approach and kind of trimmed down the tools to keep it legible and usable."
"Our subway lines are tool functions, and stations are where single-function tools live."
"Multifunctional tools are interchange stations connecting several research activities."
"Sometimes we had to add bus lines simply because some tools couldn’t fit into the existing grid."
"Tools are getting much more complex and have more crossover, which made redesigning the map a challenge."
"Simple, low-fi prototyping tools can get you tons of feedback without much upfront design work."
"We’re always taking suggestions for new apps to add to the tools map for later iterations."
Or choose a question:
More Videos
"When your design organization becomes its own business unit, that’s when you truly scale."
Dave MaloufTheme 3: Introduction and Provocation
January 8, 2024
"B2B is b*******, it’s really just people that make up businesses."
Kit Unger Lada GorlenkoTheme 3 Intro
June 10, 2022
"I had to learn their military culture, but I realized they actually wanted people who weren’t part of the military."
Michal Anne RogondinoSaving Outer Space: The First UX Design System for Our Nation’s Satellites
January 8, 2024
"Design for Delight wasn’t about fun — it was deliberately designing for delight to engage customers emotionally."
Kaaren HansonStop Talking, Start Doing
June 9, 2017
"Disruptive change is the new normal, coming from every direction — not just technology."
Doug PowellDesignOps and the Next Frontier: Leading Through Unpredictable Change
September 11, 2025
"It was the first time I’ve actually seen this work all put together like this."
John Mortimer Milan Guenther Lucy Ellis Patrick QuattlebaumPanel Discussion
December 3, 2024
"Businesses are stripping down to skeleton crews and canceling anything that doesn't directly drive revenue."
Jon FukudaTheme One Intro
October 2, 2023
"During COVID, the roadmap that worked one day was completely uprooted and we had to quickly adapt."
Maggie DieringerCutting through the Noise
September 24, 2020
"The truth about stories is that is all that we are – Thomas King."
Bilan HashiThe Tension Between Story Collecting and Story Telling in Research
March 10, 2021
