Becoming a Civic Designer: Making the Move from Private to Public Sector
Summary
Most people become researchers, designers, and writers in order to make an impact. And there is no setting more impactful than the public sector, where your work can literally change the lives of millions: veterans, taxpayers, students, refugees, policy makers, and more. Interested in making the move into the public sector? You'll find a rich, diverse, and at times confusing landscape of government agencies at all levels, where such terms as "user experience," "customer experience," and "human centered design" are still relatively foreign. To get hired there and to get things done, you'll need to understand the civic landscape and the unique constraints it places on designing products and services. Join us for a discussion with three civic design practitioners who will answer your questions and help you decode what's involved in understanding the landscape of design in the public sector.
Key Insights
-
•
The public sector involves much greater complexity in stakeholders, technology, and statutory constraints than many expect.
-
•
Pacing your work and energy is vital in the public sector to avoid burnout from slow-moving systemic change.
-
•
Building trust and relationships across agencies, leadership, and legal teams is essential before change can occur.
-
•
Unlike private sector’s market-share focus, public sector impact centers on broad inclusivity and service delivery.
-
•
Government acronyms create a steep learning curve; different agencies may use the same terms differently.
-
•
Onboarding in Civic Tech roles is often informal and relies on self-navigation and patience.
-
•
Effective designers in Civic Tech tend to be generalists who can adapt across diverse meetings and perspectives.
-
•
Communities of practice and peer support reduce isolation and sustain motivation in heavily siloed government roles.
-
•
Careers in Civic Tech are more like jungle gyms, allowing lateral moves across agencies and sectors rather than linear ladders.
-
•
Trust—not delight or customer loyalty—is the key metric and framing device for successful public sector design work.
Notable Quotes
"I didn’t understand just how complex everything was both on the stakeholder and technology side."
"My husband told me to Pace and Brace—I was pushing too hard and burnt out within a year and a half."
"Public sector work is about broadening your reach and delivering outcomes to everyone, not winning market share."
"The language is like an entirely different lexicon, and sometimes the same acronyms mean different things."
"Onboarding often felt like trial by fire—go to the meeting and hope you understand something."
"The government is massive, so depending on the agency or program the context shifts dramatically."
"People like us—having a community—is imperative to not feel alone and to sustain in this space."
"Careers here are jungle gyms, not ladders; you can move laterally and explore many paths."
"Don’t talk about delight or loyalty; trust is the single best framing to connect with stakeholders."
"You have to build relationships with legal and political leadership to figure out what you can actually change."
Or choose a question:
More Videos
"Designers are becoming increasingly interested in doing their own tactical user research within sprint cycles."
Caroline VizeThe State of UX: Five Lessons from 2021 to Accelerate Digital Experience in 2022
March 9, 2022
"We thought a maturity model for user-centered design would have shown senior stakeholders the impact we were having, but we never had time to build it."
Kara KaneCommunities of Practice for Civic Design
April 7, 2022
"DP&M tools pull together necessary reference materials and design deliverables, showing how they relate to each other."
Jon Fukuda Ellie KryslDesign Planning and Management Support
October 3, 2023
"User experiences and customer experiences are feelings—we design those feelings more than features."
Mark TempletonCreating a Legacy: the ultimate experience
June 9, 2017
"The journey is from guilt to atonement—not necessarily forgiveness—but being integrated into society."
Jim KalbachPeace is waged with sticky notes: Mapping Real-World Experiences
June 14, 2018
"Even as a designer, I was able to learn how to build formulas and automations — the tools are quite accessible."
Scott StephensThe Next Generation in DesignOps Toolsets
July 28, 2022
"No-And is like no idea sucks and my idea is better. It’s very easy to spot these things."
Cheryl PlatzCollaborative Creativity through Improv
November 7, 2018
"Planning is essential, but plans are useless."
Jen BriselliLearning Is The Engine: Designing & Adapting in a World We Can’t Predict
April 16, 2025
"Find your champion before you identify the problems to solve; this person helps navigate complex organizational alignment."
Mac SmithMeasuring Up: Using Product Research for Organizational Impact
March 12, 2021