Key Insights

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  The public sector involves much greater complexity in stakeholders, technology, and statutory constraints than many expect.

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  Pacing your work and energy is vital in the public sector to avoid burnout from slow-moving systemic change.

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  Building trust and relationships across agencies, leadership, and legal teams is essential before change can occur.

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  Unlike private sector’s market-share focus, public sector impact centers on broad inclusivity and service delivery.

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  Government acronyms create a steep learning curve; different agencies may use the same terms differently.

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  Onboarding in Civic Tech roles is often informal and relies on self-navigation and patience.

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  Effective designers in Civic Tech tend to be generalists who can adapt across diverse meetings and perspectives.

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  Communities of practice and peer support reduce isolation and sustain motivation in heavily siloed government roles.

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  Careers in Civic Tech are more like jungle gyms, allowing lateral moves across agencies and sectors rather than linear ladders.

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  Trust—not delight or customer loyalty—is the key metric and framing device for successful public sector design work.

Notable Quotes