Rosenverse
Theme 2 Intro

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Theme 2 Intro

Gold
Thursday, December 9, 2021 • Civic Design 2021
Share the love for this talk
Theme 2 Intro
Speakers: Ariel Kennan
Link:

Summary

On day two of Civic Design 2021, the program shifted from broad themes to concrete, tactical approaches for advancing civic design in government. The speakers, collaborating closely for months, addressed the community’s highest priorities such as how to advocate for design’s value and gain stakeholder trust across disciplines. The sessions dove deep into accessibility, equity, and systems thinking, highlighting ways to redistribute power and center community voices through equitable research methods. Practical guidance was offered on structuring government hiring and procurement processes to attract quality design services and enhance internal capacities. Additionally, career advice was shared for those aspiring to enter civic design from diverse backgrounds, including students and government workers. The day was rich with personal stories, resources, and actionable methodologies, empowering attendees—facilitated by Bria and others—to embed inclusivity and sustain impact in their civic design work.

Key Insights

  • •

    Making the case for design requires shifting mindsets and communicating value to multidisciplinary stakeholders.

  • •

    Building trust with stakeholders is essential and can be enhanced by involving them early and often.

  • •

    Accessibility and equity should be embedded from project inception, not added as an afterthought.

  • •

    Equitable research practices can surface systemic points of intervention and redirect power to communities.

  • •

    Sustainable civic design demands ongoing collaboration across geographies, government levels, and disciplines.

  • •

    Government procurement and hiring processes must be designed inclusively to secure effective civic design services.

  • •

    Augmenting internal government design capacity often includes contracting external design expertise through tailored procurement.

  • •

    Career pathways into civic design are diverse, including roles in design, government, and education.

  • •

    Personal narratives from practitioners deepen understanding and inspire new approaches in civic design.

  • •

    Effective civic design blends tactical tools with mindful, community-centered methodologies to create lasting impact.

Notable Quotes

"Yesterday we saw themes emerge on striving for inclusion, applying equity and sustaining the work over time."

"One of the overwhelming requests has been how to make the case for design."

"We’ll hear multi-disciplinary views on how to build trust with stakeholders."

"We’ll explore tactics to understand systems, points of intervention, and how to redirect power."

"Embedding inclusivity from the start through equitable research practices is essential."

"Many governments need to buy design services to augment their internal capacities."

"Design procurement itself can be designed to get the best responses through inclusive processes."

"Whether you are a student, designer, or government worker, there is advice for getting started in Civic Design."

"Our presenters have iterated on their talks to provide rich resources and new knowledge."

"I encourage you all to ask questions throughout the day and follow up with speakers and cohorts to go deeper."

Ask the Rosenbot
Michelle Morrison
Practice What You Preach
2024 • DesignOps Summit 2020
Gold
Boon Yew Chew
Making Sense of Systems—and Using Systems to Make Sense of the Enterprise
2023 • Enterprise UX 2023
Gold
Deanna Washington
Connecting the Ops: Plenary Panel and Closing Circle
2022 • DesignOps Summit 2022
Gold
Uday Gajendar
Day 2 Welcome
2024 • Designing with AI 2024
Gold
Dan Hill
Designing for the infrastructures of everyday life
2024 • Designing with AI 2024
Gold
John Paul de Guzman
10k Screens Later: How We Became a Data-Driven Design Organization
2024 • DesignOps Summit 2024
Gold
Shipra Kayan
How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up
2021 • DesignOps Summit 2021
Gold
Bria Alexander
Opening Remarks
2022 • Civic Design 2022
Gold
Sophia Prater
Live Sensemaking: How Might We Move from Operations to Orchestration?
2026 • Shift UX 2026
Conference
Jenny Price
From Tradition to Transformation: Unlocking Startup Agility in a Legacy Enterprise
2025 • DesignOps Summit 2025
Gold
Jilanna Wilson
Distributed DesignOps Management
2019 • DesignOps Community
Nina Jurcic
The Design System Rollercoaster: From Enabler and Bottleneck to Catalyst for Change
2023 • DesignOps Summit 2023
Gold
Daniel Gloyd
Designing Warmth
2025 • Rosenfeld Community
Candi Williams
Unpacking Uncomfortable Truths
2026 • Shift UX 2026
Conference
Vasileios Xanthopoulos
A Top-Down and Bottom-Up Approach to User-Centric Maturity at Scale
2024 • Enterprise Experience 2020
Gold
Kristin Sundermeyer
Design Ops Metrics
2021 • DesignOps Summit 2021
Gold

More Videos

Andrew Custage

"Three quarters of users who fail their mission don’t come back, risking lost revenue and market share."

Andrew Custage Michael Mallett

The Digital Journey: Research on Consumer Frustration and Loyalty

March 29, 2023

Dane DeSutter

"At Riot, a whole discipline called player dynamics studies how groups of players behave unpredictably in shared spaces."

Dane DeSutter Natalie Gedeon Deborah Hendersen Cheryl Platz

Beyond the Console: The rise of the Gamer Experience and how gaming will impact UX Research across industries

May 17, 2024

James Lang

"Many of us have followed zigzag paths to get where we are today, and that’s one of the wonderful qualities of the UX field."

James Lang

Hopeful Futures for UX Research

January 30, 2026

Jon Fukuda

"Change is the reason we keep paying attention to stories; without it, there is no story."

Jon Fukuda

Storytelling for DesignOps

August 17, 2023

Dan Willis

"You guys have the harder job."

Dan Willis

Enterprise Storytelling Sessions

June 8, 2017

Kristin Skinner

"You can’t have effective teams without happy designers and better designers; they’re interdependent."

Kristin Skinner Kamdyn Moore

Group Activity: A Deep Dive Into Value and Outcomes

October 23, 2019

Sohit Karol

"There hasn’t been a better time to be a user researcher, especially in machine learning enabled experiences."

Sohit Karol

Designing Delightful Listening Experiences: Mixed Methods Research in the Age of Machine Learning

March 31, 2020

Bria Alexander

"The theme is clarity. But really I’m gonna say the theme is you — the 613 people from all over the planet."

Bria Alexander Louis Rosenfeld

Welcome

September 8, 2022

Savina Hawkins

"The best researchers are multi-method and they have five tools, with prompt engineering as the fifth emerging one."

Savina Hawkins

Harnessing AI in UXR: Practical Strategies for Positive Impact

March 26, 2024

Latest Books All books