Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Theme 2 Intro
Gold
Thursday, December 9, 2021 • Civic Design 2021
Share the love for this talk
Theme 2 Intro
Speakers: Ariel Kennan
Link:

Summary

On day two of Civic Design 2021, the program shifted from broad themes to concrete, tactical approaches for advancing civic design in government. The speakers, collaborating closely for months, addressed the community’s highest priorities such as how to advocate for design’s value and gain stakeholder trust across disciplines. The sessions dove deep into accessibility, equity, and systems thinking, highlighting ways to redistribute power and center community voices through equitable research methods. Practical guidance was offered on structuring government hiring and procurement processes to attract quality design services and enhance internal capacities. Additionally, career advice was shared for those aspiring to enter civic design from diverse backgrounds, including students and government workers. The day was rich with personal stories, resources, and actionable methodologies, empowering attendees—facilitated by Bria and others—to embed inclusivity and sustain impact in their civic design work.

Key Insights

  • Making the case for design requires shifting mindsets and communicating value to multidisciplinary stakeholders.

  • Building trust with stakeholders is essential and can be enhanced by involving them early and often.

  • Accessibility and equity should be embedded from project inception, not added as an afterthought.

  • Equitable research practices can surface systemic points of intervention and redirect power to communities.

  • Sustainable civic design demands ongoing collaboration across geographies, government levels, and disciplines.

  • Government procurement and hiring processes must be designed inclusively to secure effective civic design services.

  • Augmenting internal government design capacity often includes contracting external design expertise through tailored procurement.

  • Career pathways into civic design are diverse, including roles in design, government, and education.

  • Personal narratives from practitioners deepen understanding and inspire new approaches in civic design.

  • Effective civic design blends tactical tools with mindful, community-centered methodologies to create lasting impact.

Notable Quotes

"Yesterday we saw themes emerge on striving for inclusion, applying equity and sustaining the work over time."

"One of the overwhelming requests has been how to make the case for design."

"We’ll hear multi-disciplinary views on how to build trust with stakeholders."

"We’ll explore tactics to understand systems, points of intervention, and how to redirect power."

"Embedding inclusivity from the start through equitable research practices is essential."

"Many governments need to buy design services to augment their internal capacities."

"Design procurement itself can be designed to get the best responses through inclusive processes."

"Whether you are a student, designer, or government worker, there is advice for getting started in Civic Design."

"Our presenters have iterated on their talks to provide rich resources and new knowledge."

"I encourage you all to ask questions throughout the day and follow up with speakers and cohorts to go deeper."

Emily Danielson
“I mean, I can lift a shovel”: Design Skills in Disaster Response
2022 • Design at Scale 2022
Gold
Darian Davis
Lessons from a Toxic Work Relationship
2024 • Enterprise Experience 2020
Gold
Andy Barraclough
From Costly Complexity to Efficient Insights: Why UX Teams Are Switching To Voxpopme
2024 • DesignOps Summit 2024
Gold
Marjorie Stainback
What Research Ops Professionals Have Learned from COVID-19
2020 • Advancing Research Community
Brendan Jarvis
Framing Tomorrow by Questioning Today
2022 • Design at Scale 2022
Gold
Maria Giudice
Remaking the Making Company: Moving from Product to Experience
2016 • Enterprise UX 2016
Gold
Robin Beers
How to create actionable insight in the face of politics and silos [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Katie Johnson
Disrupting generative AI products with just-in-time consumer insights
2024 • Designing with AI 2024
Gold
Louis Rosenfeld
The Rosenbot and the Rosenverse: An AMA with Lou Rosenfeld
2024 • Designing with AI 2024
Gold
Soma Ghosh
What emerging methods are advancing UX research [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Megan Campos
What Did I Miss? The Hidden Costs of Deprioritizing Diversity in User Research
2021 • Advancing Research 2021
Gold
Sara Asche Anderson
Not Your Ordinary Re-Brand: Design's Path to Driving Customer Obsession at Best Buy
2024 • Enterprise Experience 2020
Gold
Dr. Karl Jeffries
The Science of Creativity for DesignOps
2024 • DesignOps Summit 2020
Gold
Theresa Slate
Why Changing Hearts & Minds Doesn’t Work When Promoting DE&I Efforts, but Checklists Do
2023 • DesignOps Summit 2023
Gold
Uday Gajendar
Theme 1: Introduction
2021 • Design at Scale 2021
Gold
Janaki Kumar
Innovate with Purpose
2018 • Enterprise Experience 2018
Gold

More Videos

Yoel Sumitro

"Knowing in action is the intuition practiced by competent designers, a core of artistry."

Yoel Sumitro

Actions and Reflections: Bridging the Skills Gap among Researchers

March 9, 2022

Zariah Cameron

"Your breath is the most powerful thing; it reminds us of the power and agency that we do have as individuals."

Zariah Cameron

ReDesigning Wellbeing for Equitable Care in the Workplace

September 23, 2024

Doug Powell

"Professional development budgets get cut first in tough times, yet skill building is more important than ever."

Doug Powell

DesignOps and the Next Frontier: Leading Through Unpredictable Change

September 11, 2025

Darian Davis

"If you’re generating buy-in, don’t forget what it will mean for your difficult stakeholders—they may have external pressures you don’t know about."

Darian Davis

Lessons from a Toxic Work Relationship

January 8, 2024

Mike Oren

"Without drugs people would be sick and without UX it wouldn’t be able to use the drugs."

Mike Oren

Why Pharmaceutical's Research Model Should Replace Design Thinking

March 28, 2023

Jacqui Frey

"Scale is social work because it’s about creating relationships and reducing friction."

Jacqui Frey

Scale is Social Work

March 19, 2020

Kim Holt

"Clear and consistent communication really keeps design leadership accountable and promotes transparency via knowledge sharing."

Kim Holt Emma Wylds Pearl Koppenhaver Maisee Xiong

A Salesforce Panel Discussion on Values-Driven DesignOps

September 8, 2022

Samuel Proulx

"When we design for the edges, we get the middle for free."

Samuel Proulx

From Standards to Innovation: Why Inclusive Design Wins

September 10, 2025

Laine Riley Prokay

"For early career UXers, compassion could be as simple as expressing gratitude for help."

Laine Riley Prokay

How DesignOps can Drive Inclusive Career Ladders for All

September 30, 2021