Lashanda Hodge
Managing Director of Customer Experience and Contact Center, GSA
Lashanda Hodge is the Managing Director of Customer Experience and Contact Center at GSA’s Centers of Excellence. She has over 16 years of experience and expertise in customer and user experience consulting, design, and program and project management. Prior to joining Government, she helped organizations mature their CX and UX capabilities as well as created compelling experiences for customers and users of various private companies across a variety of industries. She’s since brought those same practices and tools to enhance the services provided to customers of the Federal Government.
Rosenverse talks by Lashanda:
"The complexities require so much more conversation and trust-building."
Becoming a Civic Designer: Making the Move from Private to Public Sector
November 17, 2022
"Ultimately, this work will help shift the collective mindset to evenly bring in and use the voices of the people we serve."
Leveraging Civic Design to Advance Equity and Rebuild Trust in the US Federal Government
December 8, 2021
