Lashanda Hodge
Managing Director of Customer Experience and Contact Center, GSA
Lashanda Hodge is the Managing Director of Customer Experience and Contact Center at GSA’s Centers of Excellence. She has over 16 years of experience and expertise in customer and user experience consulting, design, and program and project management. Prior to joining Government, she helped organizations mature their CX and UX capabilities as well as created compelling experiences for customers and users of various private companies across a variety of industries. She’s since brought those same practices and tools to enhance the services provided to customers of the Federal Government.
Rosenverse talks by Lashanda:
"Don't feel like you need to come in and have domain knowledge right at the gate."
Becoming a Civic Designer: Making the Move from Private to Public Sector
November 17, 2022
"Equity really cuts across all priority areas and remains a through line even to this day."
Leveraging Civic Design to Advance Equity and Rebuild Trust in the US Federal Government
December 8, 2021
