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Discussion
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Thursday, June 9, 2016 • Enterprise UX 2016
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Speakers: Nathan Curtis , Nalini P. Kotamraju , Jack Moffett and Dawn Ressel
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Summary

The discussion delves into how design systems emerge from both design and engineering perspectives, revealing key roadblocks faced by teams attempting to implement these systems. It emphasizes the role of user experience (UX) as a primary driver for design systems, but notes that some engineers resist adoption due to a fear of losing control or power within the organization. Panelists discuss various strategies for engaging these non-adopters by framing design systems as tools for efficiency and collaboration rather than constraints. They highlight the importance of creating a shared language and working collaboratively between designers and developers. Examples include building APIs, developing internal tools to document services, and establishing internal design principles. Additionally, they discuss how to maintain the integrity of design systems over time, emphasizing continuous evolution and the need for design culture to sustain them. Accessibility and alignment with business leaders are also critical themes in making the case for investment in design systems.

Key Insights

  • Design systems often start with a focus on UX, which can face resistance from engineers if not presented as beneficial.

  • Non-adopters in engineering may value their power within the organization over efficiency for customers.

  • Building a shared decision-making culture between designers and developers is crucial for the success of design systems.

  • Legacy technology can be a significant barrier to adopting design systems, necessitating re-architecture.

  • Establishing clear documentation and internal portals for services ensures accessibility to design systems.

  • Cross-platform adaptability enhances the utility of design systems across various applications.

  • Encouraging designers to engage with and contribute to the design system fosters ownership.

  • Quantifying the ROI of design systems aids in securing executive support and funding.

  • Design systems should be treated as living products that evolve over time and continuously adapt to user needs.

  • Accessibility must be integrated from the start to enhance usability and compliance.

Notable Quotes

"The non-adopters were basically the haters, more interested in their power than efficiency."

"Overcoming the resistance from engineering involves repeatedly showing them the benefits of adopting design systems."

"A single source of truth is critical to avoid issues of non-compliance with design standards."

"It's important to position design systems as enabling forces, rather than constricting confines."

"When building design systems, clarity often trumps consistency in guiding principles."

"It's not just about documentation; we need to have ongoing conversations and collaborative design sessions."

"A design system is a product that should be constantly evolving to meet changing user needs."

"If you build a color picker using our design system, this is the code you use, no questions asked."

"Accessibility baked into design systems is important for convincing engineering teams."

"The design system should allow for reasonable divergence across platforms while maintaining a cohesive experience."

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