Rosenverse
Breaking the Tension: The Power of Enabling Your Employees to Show Up Authentically

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Breaking the Tension: The Power of Enabling Your Employees to Show Up Authentically

Gold
Friday, June 10, 2022 • Design at Scale 2022
Share the love for this talk
Breaking the Tension: The Power of Enabling Your Employees to Show Up Authentically
Speakers: B. Pagels-Minor
Link:

Summary

Last July Silicon Valley Business Journal named B. Pagels-Minor, Senior Data Project Manager at Netflix, to its 40 Under 40 Class of 2021. To quote the article, “B. Pagels-Minor is a thought leader on product and culture development within technology companies. They are passionate about creating a culture of accountability and sustainable processes that allow teams to do the work well.” Little did anyone know what was to come just a few months later. B. was thrust into the public eye for a stance they took on an issue that was important to them and others at their place of employment. A walk out ensued. So did termination. B. joins us as a member of the greater UX community, and speaks to us about a topic that fits squarely into our day 3 theme: Design People—Caring for Individuals and Teams. In this talk, B. Pagels-Minor will talk about their life, their experience at Netflix, and most importantly the things they’ve learned about the power of authenticity in both doing and enabling great work.

Key Insights

  • •

    Early experiences with racism profoundly affect how individuals feel safe expressing identity in school and work.

  • •

    Media representation like 'In the Heat of the Night' and 'The Cosby Show' can positively shape cultural identity and aspirations.

  • •

    Physical disability in childhood can foster deep empathy and shape how one navigates the world.

  • •

    Being in gifted programs brings both opportunity and high-pressure expectations, especially for marginalized groups.

  • •

    Self-care and setting boundaries are crucial for mental health amid external pressures to succeed.

  • •

    Navigating queer and trans identity in unsupportive family and workplace environments requires resilience and strategy.

  • •

    Authenticity at work directly correlates with performance and reduces cognitive drain caused by compartmentalizing identity.

  • •

    Workplaces claiming inclusivity may still enact exclusionary behaviors, demonstrating the gap between policy and practice.

  • •

    Corporate communications, especially impersonal emails, are inadequate for addressing nuanced cultural issues and can cause harm.

  • •

    Engaging in honest, in-person human conversations is essential to improve workplace culture and inclusivity.

Notable Quotes

"I don’t want to make those decisions anymore. I can’t compartmentalize who I am to be successful at work."

"Every time someone mentioned Harvard, my family reminded me I was supposed to be a genius, and I wasn’t."

"My mom is four foot eleven but looked like a six foot six linebacker when she stood up for me."

"In second grade, I was sent to the principal’s office almost every day just for raising my hand."

"My mom told me some people don’t like black people, and because of that, I wouldn’t be successful in that school."

"I woke up one day and just chose myself. I changed my name in Apple’s directory and it was the best moment ever."

"Being a store manager at Target humbled me because those with decades of experience would resist my direction."

"Netflix said I could be me every day, but then they released content that deeply hurt people on my team."

"Emails are terrible mediums when you’re trying to have human conversations about complex cultural issues."

"There’s a lot of different experiences that make me okay with some parts of the world, and others don’t make sense to me."

Ask the Rosenbot
Nora Tejeda
Scaling Design Capabilities at BBVA Through a Self-service Design Model
2021 • Design at Scale 2021
Gold
Kate Kalcevich
Designing inclusively with AI
2024 • Designing with AI 2024
Gold
Kristin Skinner
Opening Keynote: Org Design for Design Orgs
2017 • DesignOps Summit 2017
Gold
Kristin Wisnewski
Measuring What Matters
2019 • DesignOps Summit 2019
Gold
Aras Bilgen
Research Democratization: A Debate
2023 • Advancing Research 2023
Gold
Louis Rosenfeld
GenAI for UXers: A Rosenbot Demo and Discussion
2025 • Designing with AI 2025
Gold
Courtney Kaplan
Taking it to the next level: Career paths in DesignOps
2018 • DesignOps Summit 2018
Gold
Paul Pangaro, PhD
Systems Disciplines: Table Stakes for 21st Century Organizations
2023 • Enterprise UX 2023
Gold
Ariel Kennan
Theme 2 Intro
2021 • Civic Design 2021
Gold
Tiffany Cheng
Designing in a Pandemic: Integrating Speed and Rigor
2022 • Design at Scale 2022
Gold
Shazia Ali
Communication: Innovative techniques for making your voice heard [Advancing Research Community Workshop Series]
2024 • Advancing Research Community
Alfred Kahn
A Seat at the Table: Making Your Team a Strategic Partner
2023 • Design in Product 2023
Gold
Jim Kalbach
Peace is waged with sticky notes: Mapping Real-World Experiences
2018 • Enterprise Experience 2018
Gold
George Zhang
UX Research Excellence Framework
2021 • Advancing Research 2021
Gold
Dave Hora
Research in the Face of Complexity: New Sensibility for New Situations
2025 • Rosenfeld Community
Silke Bochat
5 Antifragile Strategies for a DesignOps 2.0
2024 • DesignOps Summit 2024
Gold

More Videos

Andrea Gallagher

"Tools like Mural are great for remote real-time sticky note brainstorming and affinity mapping."

Andrea Gallagher

The Problem Space

May 16, 2019

Davis Neable

"Consistency over business unit efficiency meant choosing a unified interface over letting each business unit do their own thing."

Davis Neable Guy Segal

How to Drive a Design Project When you Don’t Have a Design Team

June 10, 2021

Brian Moss

"Empathy is our greatest asset but it takes up a lot of emotional bandwidth that we must consciously manage."

Brian Moss

What Does it Mean to be a Resilient Research Team?

March 9, 2022

Leah Buley

"I had a crisis of digital where I feared being stuck in a ghetto of marginal impact focused only on UI decisions."

Leah Buley

Closing Plenary: The Crisis of Digital

March 31, 2020

Max Gadney

"Sometimes you need to view your career like an investor, where you invest your time for the kind of impact you want."

Max Gadney Andrea Petrucci Joshua Stehr Hannah Wickes

Assessing UX jobs for impact in climate

August 14, 2024

Rebecca Topps

"If your product isn’t accessible to assistive technology, participants might blame themselves instead of the product."

Rebecca Topps

Planning and conducting remote usability studies for accessibility

September 10, 2020

Bria Alexander

"It’s energy management, not time management — listen to yourself rather than comparing your output to others."

Bria Alexander Laura Gatewood Corey Long Daniel Orbach Laine Prokay Deanna Smith

The Big Question about Resilience: A panel discussion

September 23, 2024

John Devanney

"Learning and knowledge management isn’t just about quality of work, it’s deeply tied to retaining people and motivation."

John Devanney

The Design Management Office

November 6, 2017

Jesse Zolna

"We view ourselves as Sherpas on the adventure. We do the work, they get the experience."

Jesse Zolna

Inviting the Whole Org to Come See For Yourself

March 30, 2020

Latest Books All books