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Summary
Many of today’s processes and methods for design thinking and UX design feel limited in a world where we use these approaches to solve complex problems. Systems thinking is a mindset and approach that helps designers broaden their lens and empowers them to increase their impact. In this community call, learn from Sheryl Cababa, acclaimed author of Closing the Loop: Systems Thinking for Designers.
Key Insights
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Systems thinking broadens design beyond individual user needs to encompass systemic forces and community impacts.
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Traditional user-centered design often overlooks the potential harm of interventions and their long-term implications.
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There are three key concepts in systems thinking: interconnectedness, causality, and wholeness, which help designers view problems holistically.
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Effective systems thinking requires engaging a diverse range of stakeholders, including those often left out of traditional design processes.
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Causal loop mapping and iceberg mapping are valuable tools for understanding complex systems and identifying root causes of issues.
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Aligning stakeholders around desired outcomes leads to more effective collaboration and innovative solutions.
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Systems thinking promotes resilience in design by considering how interventions can be sustainable and adaptable over time.
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Emerging technologies should be critically evaluated for their potential unintended consequences, especially in times of crisis.
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Designers should act as facilitators, connecting different areas of expertise and fostering dialogue among stakeholders.
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Strategies for change must explicitly address existing incentives and power dynamics within organizations.
Notable Quotes
"Systems thinking allows us to think about the whole problem space rather than the problem in isolation."
"Today's problems often stem from yesterday's solutions, leading to unintended consequences."
"Designers need to engage with a broad set of stakeholders, not just end-users, to consider systemic effects."
"Engaging community voices is crucial for effective design interventions."
"Systems mapping can help clarify the interconnected relationships within complex issues."
"Resilience in design is about being able to adapt to changing circumstances and needs."
"Design with, not for, the communities affected by our work."
"Systems thinking encourages us to recognize that there may not be a singular solution to a problem."
"Incentives within organizations can greatly shape outcomes and influence design decisions."
"True success in design requires ongoing engagement with those impacted by systemic changes."
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