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Summary
The landscape of Research Operations is vast, and there is no “easy button” for organizations implementing a successful practice. So how do you multiply your effectiveness and increase your impact in a scalable way? Whether you’re a team of one or twenty-one, cultivating relationships across the business is critical in these days of interconnectedness. In this session, Noel Lamb shares examples of how you can get your company to invest in helping you build your Research Ops program.
Key Insights
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Partnerships are crucial for effective research operations, particularly in a remote environment.
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Engaging stakeholders through regular interactions can strengthen research initiatives.
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Utilizing marketing and legal teams can enhance communication and compliance in research activities.
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Creating feedback channels from sales and support teams can enrich participant recruitment.
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Developing a participant database streamlines the research process and maintains organization.
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Research labs should be equipped with essential technology and have strong facilities maintenance.
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Training legal teams on research practices can foster better compliance and understanding.
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Tools and vendors can significantly alleviate burdens in research recruitment and management tasks.
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Advance planning for lab spaces is crucial for accommodating future research needs.
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Soft skills in relationship management are essential for effective collaboration across teams.
Notable Quotes
"Partnerships are more important than ever as we're reminded each day how connected we really are."
"There's a lot that you can do to accelerate your impact by partnering with other parts of your organization."
"Don't underestimate the value of the powerful narrative that storytellers in your organization can provide."
"You need to demonstrate compelling reasons why they should work with you."
"Bring stakeholders closer to the product and the mission of the company through direct interactions with customers."
"Research operations can look very different from company to company."
"If you have the opportunity to snatch up research lab space, do it without hesitation."
"Legal is a group that you want to have a really good relationship with."
"Managing tools and vendors could be a full-time job, but it doesn’t have to be if you're leveraging your internal teams."
"Creative collaborations often yield the best results."
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