Understanding Screen Readers on Mobile: How And Why to Learn from Native Users
Summary
As we shift into a mobile first world, are you struggling to conceptualize and design accessible mobile experiences? While screen readers are included on both IOS and Android, it can be difficult and overwhelming for designers to learn about them. This session will help you get started! Samuel Proulx, Fable’s accessibility evangelist and a life-long screen reader user, will guide you through the ins and outs of screen readers on mobile. This interactive live demo will show you what an excellent mobile experience can sound like, give you some ideas of things to keep in mind during design, and help you make the case for bringing the voices of assistive technology users into the training and testing at your organization.
Key Insights
-
•
Both iOS and Android include built-in, first-class screen readers that radically changed accessibility from a costly add-on to a standard feature.
-
•
Apple’s VoiceOver emphasizes simplicity and consistency but lacks customization, whereas Android’s TalkBack offers multiple screen readers and voices for users with varying needs.
-
•
Native screen reader users develop high proficiency making the experience seamless, unlike designers who simulate screen reader use and often find it overly complex and discouraging.
-
•
Simulation by designers cannot replace testing with actual screen reader users and often leads to inaccurate accessibility assessments.
-
•
Effective screen reader use relies heavily on audio cues like clicks and tones that provide feedback about user actions and screen changes.
-
•
Auto-complete features are accessibility aids, helping screen reader users input text more efficiently.
-
•
Training for screen reader use frequently involves 'I do, you do' auditory lessons that demand significant time investment.
-
•
Screen curtain mode on VoiceOver is a privacy feature for blind users, preventing over-the-shoulder visual spying rather than simulating blindness.
-
•
Accessibility is a continuous journey requiring cultural and procedural integration across development, procurement, and company processes.
-
•
Emotional intelligence and genuinely listening to people with disabilities are crucial for designing meaningful accessibility solutions.
Notable Quotes
"Accessibility is now considered not just a moral necessity and a human right but a business good because accessible products are better and easier for everyone to use."
"If you falsely think you are having the same experience as a native user, you become afraid of accessibility and say it's impossible."
"No one uses the screen reader with out-of-the-box settings; users customize it to fit their needs."
"Simulation or personas can never replace testing with real users to build empathy and get accurate results."
"The little sounds that VoiceOver makes are like bird song; you only notice them when they're gone."
"Screen curtain mode isn’t for sighted people simulating blindness; it’s a privacy feature to keep screens safe from prying eyes."
"Auto-complete absolutely is an accessibility feature because it helps reduce typing effort for screen reader users."
"Getting accessibility integrated into all company processes is essential because accessibility is a culture change."
"The most important thing you can do is listen and watch and put assumptions aside about what is easy or hard."
"When blind users choose between Android and iPhone, they weigh trade-offs between stability and customizability."
Or choose a question:
More Videos
"Building a portfolio of talks, refreshed over time, lets you keep evolving and sharing your ideas in different formats."
Louis Rosenfeld Jemma Ahmed Christian Crumlish Uday Gajendar Chris GeisonCoffee with Lou #3: What Makes for a Successful UX Conference Presentation?
May 2, 2024
"You should get good at prompt engineering by using AI a lot, not by memorizing outdated tricks."
Peter Van DijckDesigning AI-first products on top of a rapidly evolving technology
June 10, 2025
"Data can be seductive, but focusing only on clicks risks sacrificing the user perspective."
Christian Crumlish Aditi Ruiz Johanna Kollmann Catt SmallMorning Insights Panel
December 6, 2022
"Different teams were thinking about users quite differently for the same product on the Windows phone."
Ellen ChisaThe Values of Design
November 29, 2023
"You’re not one of them. And that is your strength, Renee. That is your power."
Renee ReidBecoming a ResearchH.E.R (Highly Enterprise Ready)
June 3, 2019
"You can’t manage everybody the same way; different personalities require different approaches."
Amy Jiménez Márquez Michael J. Metts Joie ChungThe Atypical UX Manager Path
July 23, 2020
"Bringing in expert interviews and secondary data gives you an outsider’s perspective to challenge the status quo."
Megan BlockerGetting to the “So What?”: How Management Consulting Practices Can Transform Your Approach to Research
March 26, 2024
"Our work doesn’t always correspond to its actual use once it goes out into the world."
Cassini Nazir Meah LinThe Dangers of Empathy: Toward More Responsible Design Research
March 27, 2023
"Research leaders have a superpower to connect dots between users and the entire organization."
Gregg BernsteinOpportunistic Research with Gregg Bernstein
July 11, 2019
