Jilanna Wilson
Director of Design and Research Operations, Zendesk
Jilanna leads Design & Research Operations at Zendesk, where she has pioneered the development of the Operations Program over the last four years. Within Product and Brand Design, she is responsible for design and research operations, resourcing, community building and business management. She is passionate about design and building a vibrant team culture!
Rosenverse talks by Jilanna:
" Nothing builds collaborative relationships better than being physically present, so we make annual off-sites a priority. "
Distributed Design Operations Management
October 23, 2019
" Cameras on in Zoom meetings is a small act with a powerful impact against isolation. "
Distributed DesignOps Management
February 26, 2019
