Jilanna Wilson
Director of Design and Research Operations, Zendesk
Jilanna leads Design & Research Operations at Zendesk, where she has pioneered the development of the Operations Program over the last four years. Within Product and Brand Design, she is responsible for design and research operations, resourcing, community building and business management. She is passionate about design and building a vibrant team culture!
Rosenverse talks by Jilanna:
" We share the inconvenience of meeting times across time zones, alternating so no one team always bears it. "
Distributed Design Operations Management
October 23, 2019
" Travel is impactful to let your remote teammates experience your context, which helps build empathy. "
Distributed DesignOps Management
February 26, 2019
