Jilanna Wilson
Director of Design and Research Operations, Zendesk
Jilanna leads Design & Research Operations at Zendesk, where she has pioneered the development of the Operations Program over the last four years. Within Product and Brand Design, she is responsible for design and research operations, resourcing, community building and business management. She is passionate about design and building a vibrant team culture!
Rosenverse talks by Jilanna:
" Continuous onboarding is like drinking water in sips throughout the day, not a gallon all at once. "
Distributed Design Operations Management
October 23, 2019
" Our mission is to support the methods and processes devoted to producing high quality design. "
Distributed DesignOps Management
February 26, 2019
