Summary
Online shopping was first premiered in the 1980s, as a way for people who couldn’t shop in-person to easily make purchases. But how far we’ve come! In this talk, Fable’s Accessibility Evangelist Sam Proulx will walk you through some of the key factors to create an online shopping experience that is accessible to everyone. From his perspective as a full time screen reader user, and drawing on Fable’s thousands of hours working with people with disabilities, Sam will highlight how consistency, convenience, confidence, and customizability enable a smooth experience for all users, disabled or not. Let’s bring online shopping back to its accessibility roots!
Key Insights
-
•
Consistency in layout and interaction reduces cognitive load for all users, especially those with disabilities.
-
•
Convenience features like browser autofill significantly ease form completion for users with physical disabilities.
-
•
Confidence in secure, predictable checkout processes is critical to prevent users with disabilities from abandoning purchases.
-
•
Customization allows users to tailor experiences to their unique disability needs, improving accessibility.
-
•
Offering multiple payment providers increases accessibility by providing alternatives if one option is unusable.
-
•
Timed session interactions should allow extensions to avoid penalizing users who need more time, supporting accessibility and security simultaneously.
-
•
Accessible experiences designed for edge cases end up benefiting all users, enhancing overall user satisfaction.
-
•
Automated accessibility testing tools identify code issues but cannot fully capture real-world user experience problems.
-
•
Involving people with disabilities across all stages of design and development is key to building truly accessible products.
-
•
Lack of accessibility not only frustrates disabled users but can cause significant business loss through customer attrition.
Notable Quotes
"Accessible experiences are better experiences for everyone whether you are a person with a disability or not."
"If it didn’t come from Amazon or Costco, I probably don’t own it because I know the experience will be consistent."
"Consistency reduces cognitive load not just for screen reader users but for people with ADHD and other cognitive challenges."
"Browser autofill isn’t just convenience; it removes barriers to purchase for people with physical disabilities."
"Offering the ability to save your progress allows users with disabilities to complete tasks on their own time."
"Lack of confidence caused by unlabeled or difficult controls often leads assistive tech users to give up on purchases."
"The more payment providers you offer, the higher the chance everyone can pick what works best for them."
"Accessible foundations are built by involving voices of people with disabilities from ideation to prototyping to launch."
"There isn’t necessarily a conflict between security and accessibility; it’s a matter of thoughtful design."
"People with disabilities often won’t ask for help; they simply go to an accessible competitor instead."
Or choose a question:
More Videos
"It's not just about the artifacts but the conversations had to come to that system or structure."
Noreen Whysel Katie SaindonShort Take #4: UX/Product Lessons from Your Industry Peers
December 6, 2022
"If we invest in green technologies today, we can secure a sustainable tomorrow."
Ash BrownSilver Linings: What DesignOps Learned in the Shift to WFH
October 23, 2020
"Designing at scale means handling millions of users and dozens of geographies with all their unique challenges."
Uday GajendarTheme 1: Introduction
June 9, 2021
"Research is like a compass, not a map—it provides direction but not all the details along the way."
Cassini Nazir Meah LinThe Dangers of Empathy: Toward More Responsible Design Research
March 27, 2023
"Research leaders have a superpower to connect dots between users and the entire organization."
Gregg BernsteinOpportunistic Research with Gregg Bernstein
July 11, 2019
"After a year of D for D, nothing had changed. The initiative looked like just another check box."
Kaaren HansonStop Talking, Start Doing
June 9, 2017
"Two researchers can’t come close to digging into the customer problems for 17 product teams."
Erin May Roberta Dombrowski Laura Oxenfeld Brooke HintonDistributed, Democratized, Decentralized: Finding a Research Model to Support Your Org
March 10, 2022
"Bringing insights gathering functions together helps us deliver data in a thoughtful way."
Brad Peters Anne MamaghaniShort Take #1: UX/Product Lessons from Your Industry Peers
December 6, 2022
"Listen for the 10% truth in difficult people's words and build on that."
Tutti TaygerlyVideconference: How to Work with Difficult People with Tutti Taygerly
June 25, 2020
Latest Books All books
Dig deeper with the Rosenbot
How did economic and geopolitical factors in 2022–23 affect design leadership roles?
What are effective strategies for designers to introduce systems thinking in organizations resistant to broad perspectives?
How can AI integration be embedded into designers’ competency frameworks and development plans?