Rosenverse

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Leading through the long tail of trauma
Thursday, July 7, 2022 • Advancing Research Community
Share the love for this talk
Leading through the long tail of trauma
Speakers: Rachael Dietkus, LCSW , Uday Gajendar , Dr. Dawn Emerick and Dawn E. Shedrick, LCSW
Link:

Summary

The fatigue and trauma from events of the past few years has affected many of us – not just personally, but also professionally, and at the organizational level as well. For the most part, the corporate world has recognized the impact these past years have had on employees and teams. However, many organizations have only recently become aware of the longer-term effects and are struggling to support their people as they work through the long tail of trauma.

Key Insights

  • Trauma is an individual and embodied response to overwhelming events, not just external occurrences.

  • Including people with lived experience in research planning helps anticipate trauma triggers and informs sensitive methods.

  • Cultural context significantly shapes how trauma is expressed and needs tailored approaches to avoid misinterpretation.

  • Research with traumatized or marginalized communities should minimize retraumatization by using asynchronous and participant-controlled methods where possible.

  • Organizational trauma-informed change, especially in HR policies and leadership behavior, is essential for authentic support beyond individual care.

  • Researcher and staff self-care, including debriefing and peer support, protects against vicarious trauma and burnout.

  • Paired interviewers allow one to step back if retraumatization occurs, maintaining ethical research integrity.

  • Trauma-informed approaches must critically assess whether projects or products perpetuate oppressive systems instead of enabling harm.

  • Transparency with participants about research questions ahead of time can empower consent and reduce anxiety.

  • Trauma-informed work is an ongoing process of learning and unlearning, not a finite certification or checklist.

Notable Quotes

"Trauma is not so much an external event as it is the way that event embeds in individual bodies."

"You cannot heal your way out of death or oppression by reforming oppressive systems; you can only do so when you dismantle them."

"Being trauma-informed means restoring a sense of safety, power, and self-worth."

"Even if there is an element of enrichment in research participation, all processes have some extraction and must be minimized."

"Question your assumptions; biases creep into everything and being humble allows for safer, more ethical work."

"If you have any leadership in your organization and you want to be trauma-informed, start with how you organize and support your people."

"There are no best practices in trauma-informed design because every person and culture is unique."

"Assume everybody has the potential for trauma to show up in any interaction you have with them."

"Self-care is as much about preparing before you enter the field as it is about debriefing afterwards."

"Trauma-informed work is a journey of becoming, not a destination."

Ask the Rosenbot
Jennifer Strickland
Adopting a "Design By" Method
2021 • Civic Design 2021
Gold
Dave Malouf
The Past, Present, and Future of DesignOps: a 2-part DesignOps Community Call (Part 1)
2022 • DesignOps Community
Jamika Burge
Embracing change: Navigating shifting landscapes with compassion and agency
2025 • Advancing Research 2025
Gold
Kayla Farrell
What It's Like To Be a User Researcher at Compass
2021 • Advancing Research 2021
Gold
Leisa Reichelt
The Five Dysfunctions of Democratized Research at Scale
2020 • Advancing Research 2020
Gold
Nathan Curtis
Discussion
2016 • Enterprise UX 2016
Gold
Vasileios Xanthopoulos
A Top-Down and Bottom-Up Approach to User-Centric Maturity at Scale
2024 • Enterprise Experience 2020
Gold
Louis Rosenfeld
How AI will Change DesignOps Tooling
2023 • DesignOps Summit 2023
Gold
Shahrzad Samadzadeh
What Is My Value? Two Takes and Some Mistakes
2024 • Enterprise Experience 2020
Gold
Tim Frick
The journey of building a sustainable design practice
2025 • Climate UX Interest Group
Matt Webb
Context Window: Five Futures for AI
2025 • Designing with AI 2025
Gold
Jack Moffett
UX Metrics That Matter and The Future of our Design at Scale Conference: A Community Conversation
2022 • Enterprise Community
Rusha Sopariwala
Remote, Together: Craft and Collaboration Across Disciplines, Borders, Time Zones, and a Design Org of 170+
2022 • Design at Scale 2022
Gold
Sandra Camacho
Creating More Bias-Proof Designs
2025 • Rosenfeld Community
Michelle Bejian Lotia
Rolling Out a Repository: How Zapier Centralizes Insights from Across their Organization
2023 • Advancing Research 2023
Gold
Chelsea Mauldin
Let's Talk About Money
2022 • Civic Design 2022
Gold

More Videos

Ben Reason

"The mandala metaphor reminds us not to be emotionally attached to deliverables; sometimes you build to throw away."

Ben Reason Aline Horta Majid Iqbal Fabiano Leoni

Making the system visible: The fastest path to better decisions

November 20, 2025

Sam Proulx

"Self-identifying with a disability can humanize accessibility issues beyond checklists and code requirements."

Sam Proulx

Mobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World

March 10, 2022

Anna Nguyen

"If you have a sense of ownership in the work, you naturally feel more engaged with the outcome and output."

Anna Nguyen Emily Brogan

Why Our Voice of the Customer is Better Than Yours

March 10, 2022

Abby Covert

"The dream of cross-functional agile collaboration is there, but it’s quite hard to realize that because teams don’t have enough time to build trust."

Abby Covert Tomer Sharon

Panel: Collaboration Tools

November 6, 2017

Phil Hesketh

"Nearly half of adults in the UK read at a literacy level that makes understanding complex documents very challenging."

Phil Hesketh

Designing Accessible Research Workflows

September 29, 2021

Irina Tikhonova

"Big projects tend to get out of hand and scare stakeholders, so starting small is key to scaling impact."

Irina Tikhonova Kari Dietrich

Small Wins, Big Impact: Leveraging and Elevating User Engagement

December 9, 2021

Tim Frick

"Accessibility is a line in the sand for us; if you don’t want an accessible website, maybe don’t hire us."

Tim Frick

The journey of building a sustainable design practice

April 23, 2025

Catherine Dubut

"No one really knows what to expect anyway, so failure goes largely unnoticed. It's better to be transparent about the mess."

Catherine Dubut

Bridging Physical and Digital Spaces: Approaches to Retail Service Design

March 18, 2021

Justin Entzminger

"We recruited locally and from historically Black colleges and universities to build a diverse and talented innovation team."

Justin Entzminger Terrance Smith Tracy M. Colunga Mai-Ling Garcia

Risk and Reward: How to Diversify the Field of Civic Innovators and Designers

November 17, 2022