Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Leading through the long tail of trauma
Summary
The fatigue and trauma from events of the past few years has affected many of us – not just personally, but also professionally, and at the organizational level as well. For the most part, the corporate world has recognized the impact these past years have had on employees and teams. However, many organizations have only recently become aware of the longer-term effects and are struggling to support their people as they work through the long tail of trauma.
Key Insights
-
•
Trauma is an individual and embodied response to overwhelming events, not just external occurrences.
-
•
Including people with lived experience in research planning helps anticipate trauma triggers and informs sensitive methods.
-
•
Cultural context significantly shapes how trauma is expressed and needs tailored approaches to avoid misinterpretation.
-
•
Research with traumatized or marginalized communities should minimize retraumatization by using asynchronous and participant-controlled methods where possible.
-
•
Organizational trauma-informed change, especially in HR policies and leadership behavior, is essential for authentic support beyond individual care.
-
•
Researcher and staff self-care, including debriefing and peer support, protects against vicarious trauma and burnout.
-
•
Paired interviewers allow one to step back if retraumatization occurs, maintaining ethical research integrity.
-
•
Trauma-informed approaches must critically assess whether projects or products perpetuate oppressive systems instead of enabling harm.
-
•
Transparency with participants about research questions ahead of time can empower consent and reduce anxiety.
-
•
Trauma-informed work is an ongoing process of learning and unlearning, not a finite certification or checklist.
Notable Quotes
"Trauma is not so much an external event as it is the way that event embeds in individual bodies."
"You cannot heal your way out of death or oppression by reforming oppressive systems; you can only do so when you dismantle them."
"Being trauma-informed means restoring a sense of safety, power, and self-worth."
"Even if there is an element of enrichment in research participation, all processes have some extraction and must be minimized."
"Question your assumptions; biases creep into everything and being humble allows for safer, more ethical work."
"If you have any leadership in your organization and you want to be trauma-informed, start with how you organize and support your people."
"There are no best practices in trauma-informed design because every person and culture is unique."
"Assume everybody has the potential for trauma to show up in any interaction you have with them."
"Self-care is as much about preparing before you enter the field as it is about debriefing afterwards."
"Trauma-informed work is a journey of becoming, not a destination."
Or choose a question:
More Videos
"We want to ensure that there is continuity of a conversation that engages the themes and various perspectives."
Uday GajendarTheme One Intro
June 6, 2023
"Our job is to help others do great work, not to create perfect components for our own ego."
Dan DonaldDesign Systems as a Vehicle for Systemic Change
June 1, 2023
"The advantage of having one moderator is I work with all the teams pretty much and can connect the dots across products."
Feleesha SterlingBuilding a Rapid Research Program
May 18, 2023
"You should always have your research questions first before deciding to use eye tracking."
Jeff Ephraim Bander Ariane Rahn Philipp ReiterEye Tracking Gamechanger: Why Smartphone Eye Tracking will Revolutionize Your UX Research
March 11, 2022
"The most important thing you can do is listen and watch and put assumptions aside about what is easy or hard."
Sam ProulxUnderstanding Screen Readers on Mobile: How And Why to Learn from Native Users
June 6, 2023
"User experience is everyone’s responsibility. It’s not just UXs."
Jemma AhmedTheme 2 Intro
January 8, 2024
"Our jobs are to protect users from harm. If clients don’t care about side effects, it may be necessary to draw a line and walk away."
Raven VealDark Metrics: Illuminating the Negative Impact of Digital Health Design
March 12, 2021
"By understanding other teams’ pain points, you can show them how democratized research can help solve their challenges."
Nicole Wright Ned DwyerDemocratizing Research at HoneyBook
March 9, 2022
"Forgiveness is not about forgetting or just getting over something, it’s about making a mission out of it."
Jim KalbachPeace is waged with sticky notes: Mapping Real-World Experiences
June 14, 2018
