Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
The fatigue and trauma from events of the past few years has affected many of us – not just personally, but also professionally, and at the organizational level as well. For the most part, the corporate world has recognized the impact these past years have had on employees and teams. However, many organizations have only recently become aware of the longer-term effects and are struggling to support their people as they work through the long tail of trauma.
Key Insights
-
•
Trauma is an individual and embodied response to overwhelming events, not just external occurrences.
-
•
Including people with lived experience in research planning helps anticipate trauma triggers and informs sensitive methods.
-
•
Cultural context significantly shapes how trauma is expressed and needs tailored approaches to avoid misinterpretation.
-
•
Research with traumatized or marginalized communities should minimize retraumatization by using asynchronous and participant-controlled methods where possible.
-
•
Organizational trauma-informed change, especially in HR policies and leadership behavior, is essential for authentic support beyond individual care.
-
•
Researcher and staff self-care, including debriefing and peer support, protects against vicarious trauma and burnout.
-
•
Paired interviewers allow one to step back if retraumatization occurs, maintaining ethical research integrity.
-
•
Trauma-informed approaches must critically assess whether projects or products perpetuate oppressive systems instead of enabling harm.
-
•
Transparency with participants about research questions ahead of time can empower consent and reduce anxiety.
-
•
Trauma-informed work is an ongoing process of learning and unlearning, not a finite certification or checklist.
Notable Quotes
"Trauma is not so much an external event as it is the way that event embeds in individual bodies."
"You cannot heal your way out of death or oppression by reforming oppressive systems; you can only do so when you dismantle them."
"Being trauma-informed means restoring a sense of safety, power, and self-worth."
"Even if there is an element of enrichment in research participation, all processes have some extraction and must be minimized."
"Question your assumptions; biases creep into everything and being humble allows for safer, more ethical work."
"If you have any leadership in your organization and you want to be trauma-informed, start with how you organize and support your people."
"There are no best practices in trauma-informed design because every person and culture is unique."
"Assume everybody has the potential for trauma to show up in any interaction you have with them."
"Self-care is as much about preparing before you enter the field as it is about debriefing afterwards."
"Trauma-informed work is a journey of becoming, not a destination."
Or choose a question:
More Videos
"The mandala metaphor reminds us not to be emotionally attached to deliverables; sometimes you build to throw away."
Ben Reason Aline Horta Majid Iqbal Fabiano LeoniMaking the system visible: The fastest path to better decisions
November 20, 2025
"Self-identifying with a disability can humanize accessibility issues beyond checklists and code requirements."
Sam ProulxMobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
March 10, 2022
"If you have a sense of ownership in the work, you naturally feel more engaged with the outcome and output."
Anna Nguyen Emily BroganWhy Our Voice of the Customer is Better Than Yours
March 10, 2022
"The dream of cross-functional agile collaboration is there, but it’s quite hard to realize that because teams don’t have enough time to build trust."
Abby Covert Tomer SharonPanel: Collaboration Tools
November 6, 2017
"Nearly half of adults in the UK read at a literacy level that makes understanding complex documents very challenging."
Phil HeskethDesigning Accessible Research Workflows
September 29, 2021
"Big projects tend to get out of hand and scare stakeholders, so starting small is key to scaling impact."
Irina Tikhonova Kari DietrichSmall Wins, Big Impact: Leveraging and Elevating User Engagement
December 9, 2021
"Accessibility is a line in the sand for us; if you don’t want an accessible website, maybe don’t hire us."
Tim FrickThe journey of building a sustainable design practice
April 23, 2025
"No one really knows what to expect anyway, so failure goes largely unnoticed. It's better to be transparent about the mess."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"We recruited locally and from historically Black colleges and universities to build a diverse and talented innovation team."
Justin Entzminger Terrance Smith Tracy M. Colunga Mai-Ling GarciaRisk and Reward: How to Diversify the Field of Civic Innovators and Designers
November 17, 2022