Research at an inflection point: Adapting to a new era of collaboration, equity, and innovation
Summary
Shifting dynamics among researchers, participants, and organizational systems are creating a profound transformation in research methods, impact, and function. At its heart this shift encompasses five core tenets, which emphasize collaboration, equity, and networked knowledge creation and curation. This talk will provide an overview of these changes, which will be explored in depth during the conference, and how our field can prepare.
Key Insights
-
•
Research is at an innovate-or-die moment due to sweeping industry changes like layoffs and declining engagement.
-
•
Researchers serve as a crucial check and balance, holding power accountable through objective knowledge.
-
•
Telling the stories of people with compassion is a fundamental and increasing research responsibility.
-
•
Societal shifts have transformed knowledge dynamics from hierarchical/linear to relational and plural.
-
•
This shift demands researchers build and curate knowledge collaboratively within networks.
-
•
Ignoring the bigger picture of these changes will risk the extinction of research in its current form.
-
•
The metaphor of a mink taking on a swan illustrates the courage researchers need despite overwhelming challenges.
-
•
New research roles are emerging, like unicorn generalists, research ops, and more inclusive participant engagement.
-
•
Disinformation culture and intersectionality are key external factors that deeply affect research practices.
-
•
Embracing and owning authentic researcher identity is vital for thriving amid change.
Notable Quotes
"Where quite long your life? Bit glossy and a bit punchy. Kiss, kiss."
"That mink showed up and it took on a fight that felt more enormous than it was."
"Research is too important to fail."
"Researchers hold objective knowledge which holds power to account."
"People deserve to have their stories heard and held compassionately for no other reason than by virtue of the fact that they exist."
"The relational dynamics of knowledge are shifting from hierarchical and linear to relational and plural."
"We adapt, we innovate, or we no longer exist."
"If we don’t find our courage and take on the fight, our field dies."
"We have two choices: find our teeth and our courage and take on the fight or our field dies."
"Our best selves hold and hear stories and hold power to account."
Or choose a question:
More Videos
"At Stanford’s d.school, we got the religion: design thinking could be bigger than just about products."
Julie BaherCulture Change—My Journey
May 14, 2015
"Mobile screen readers can confirm basic accessibility but desktop testing is still needed due to differences across tools."
Sam ProulxMobile Accessibility and You
June 9, 2022
"Personal resiliency is no match for environmental toxicity."
Kat VellosOpener: The Other L Word
January 8, 2024
"We evaluate the work and not the amount of hours."
Ana FerreiraDesigning Distributed: Leading Doist’s Fully Remote Design Team in Six Countries
January 8, 2024
"User researchers still feel like they’re in a precarious position and want to be part of the pack but they’re just not there yet."
Jemma AhmedBringing together market and user research
October 17, 2019
"We prefer candidates who might not have traditional design vocabulary but can think about problems from first principles."
Prayag Narula Abhinav KrishnaDialing for Research: How to Reach the Unreachable
March 10, 2022
"Design ops is servant leadership — if everything goes well, no one notices, but if it goes poorly, we are the first to be blamed."
Maggie DieringerCutting through the Noise
September 24, 2020
"Blue sky projects should have no gating metrics and no short-term metrics because their value is long-term."
William Newton Jenny ChangHow to Lead With Data, and Without Data
June 7, 2023
"Knowing in action is the intuition practiced by competent designers, a core of artistry."
Yoel SumitroActions and Reflections: Bridging the Skills Gap among Researchers
March 9, 2022