Summary
Imagine slipping on a sleek pair of smart glasses. Not only do you look sharp, the glasses capture everything you see, hear, and do. Your AI assistant—built into the glasses and synced to your email, social media accounts, health apps, and finances—manages your life. It’s tasked with paying bills, booking trips, replying to messages, even helping you swipe right. Over time, you find yourself chitchatting with your AI assistant. You call him Charlie. Now imagine you’re a threat actor. That trust between user and AI assistant? It’s your entry point. If your product is powered by AI, you’re not just designing features—you’re designing an entire relationship. You’re designing Charlie. Let’s talk about where that goes wrong—and how to get it right.
Upcoming events
Building impactful AI products for design and product leaders, Part 1: The new product journey
Building impactful AI products for design and product leaders, Part 2: Evals are your moat
More Videos
"We took a page from Cut Group's ebook and went offline."
Marisa BernsteinIt Takes GRIT: Lessons from the Small, but Mighty World of Civic Usability Testing
December 9, 2021
"Recruitment is so difficult, especially where a B2B product."
Erin May Roberta Dombrowski Laura Oxenfeld Brooke HintonDistributed, Democratized, Decentralized: Finding a Research Model to Support Your Org
March 10, 2022
"Solutions to accessibility problems will unlock innovations for everyone."
Sam ProulxTo Boldly Go: The New Frontiers of Accessibility
November 18, 2022
"Creating an equitable workplace where everyone can thrive is essential."
John Paul de Guzman10k Screens Later: How We Became a Data-Driven Design Organization
September 24, 2024
"We’re talking about different front ends that vary and respect people's different approaches."
Indi YoungThinking styles: Mend hidden cracks in your market
January 8, 2025
"Real exposure is irreplaceable; it's crucial to learn from customer experiences."
Roy Opata OlendeHow Zapier Uses ‘All Hands Research’ to Increase Exposure to Users
August 6, 2020
"I hope you all have a great day."
Sarah BrooksTheme 3 Intro
December 10, 2021
"When you don’t take your stakeholders in the journey, they won’t believe in the research."
Edgar Anzaldua MorenoUsing Research to Determine Unique Value Proposition
March 11, 2021
"The ability to work together leads to shared insights and benefits multiple teams."
Jen Cardello Dr. Shadi Janansefat Alex WrightCurating insight: Strategies for integrating knowledge across research functions
March 11, 2025
