Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
The fatigue and trauma from events of the past few years has affected many of us – not just personally, but also professionally, and at the organizational level as well. For the most part, the corporate world has recognized the impact these past years have had on employees and teams. However, many organizations have only recently become aware of the longer-term effects and are struggling to support their people as they work through the long tail of trauma.
Key Insights
-
•
Trauma is a deeply individual experience and can manifest differently in each person.
-
•
Building rapport and having lived experience experts involved in research can minimize the risk of retraumatization.
-
•
Research methods should accommodate participants’ comfort, allowing for asynchronous communication where needed.
-
•
Cultural sensitivity is crucial; assumptions about comfort and body language can lead to misunderstanding during research.
-
•
Leaders in organizations must model healthy behaviors to create a trauma-informed environment.
-
•
Self-care for researchers is essential to navigate the emotional toll of working with trauma-affected populations.
-
•
It’s vital to question the ethics of research practices and ensure participants’ well-being is prioritized over data collection.
-
•
Constructing safe environments can involve creating 'chill zones' where participants can take breaks or process their emotions.
-
•
The concept of being trauma-informed is not a checklist, but a continued journey requiring ongoing learning and adaptation.
-
•
Organizational change towards trauma-informed practices starts with HR policies and leadership modeling empathy.
Notable Quotes
"Trauma is not just about external events; it’s also about how those events affect individuals' bodies."
"The core of being trauma-informed is a commitment to not repeat traumatic experiences."
"We all need to bring our whole selves into the room, including our traumas and our vulnerabilities."
"If we want to be trauma-informed, we need to challenge systems that perpetuate trauma, not just reform them."
"It's important to remember the difference between being trauma extractive versus trauma enriching."
"You cannot cure trauma, but you can become trauma resilient."
"Being trauma-informed is a continuous journey; it's about becoming, not a destination."
"When working with humans, assume everyone has the potential for trauma to show up in interactions."
"You need trusted voices in your research to help navigate potentially triggering topics."
"Creating a safe environment means allowing for pauses and breaks in conversations to minimize retraumatization."















More Videos

"Designers are mutants, bridging gaps between disciplines."
John MaedaMaking Sense of Enterprise UX
June 9, 2016

"It’s essential to approach thinking styles without prior demographic assumptions."
Indi YoungThinking styles: Mend hidden cracks in your market
January 8, 2025

"Engaging with users in their environment reveals key insights about behavior."
Chris ChapoData Science and Design: A Tale of Two Tribes
May 13, 2015

"We observed how cultural practices impact technology uptake."
Elizabeth ChurchillExploring Cadence: You, Your Team, and Your Enterprise
June 8, 2017

"Sharing ideas and unbaked pots is really central to our process."
Rusha SopariwalaRemote, Together: Craft and Collaboration Across Disciplines, Borders, Time Zones, and a Design Org of 170+
June 9, 2022

"Human-centered design makes you feel like we're centering on humans, but that is not always true."
George AyeThat Quiet Little Voice: When Design and Ethics Collide
November 16, 2022

"As leaders, we need to cultivate our own resilience so that we can nurture our teams."
Ariba JahanTeam Resiliency Through a Pandemic
January 8, 2024

"Navigating the organization takes time and effort; understanding stakeholder dynamics is crucial."
Julie Gitlin Esther RaiceDesign as an Agent of Digital Transformation at JPMC
June 9, 2021

"The greater part of progress is the desire to progress again."
Matteo GrattonCan Data and Ethics Live Together?
October 1, 2021