Summary
In this talk, Jeff Gothelf discusses the widespread corporate pursuit of innovation in the face of disruption from nimble startups. Using examples like New Coke, Amazon Fire Phone, and Nordstrom's innovation lab, Jeff highlights how many large companies misunderstand innovation as a quick fix or a side project. He distinguishes between sustaining innovation, which improves existing products, and disruptive innovation, which creates entirely new business models leveraging core competencies. Jeff critiques popular corporate innovation efforts such as hackathons and innovation labs, explaining why they often fail due to lack of strategic alignment, incentives, ownership, and integration with core business units. Drawing on his experience at AOL and examples from Adobe’s Kickbox initiative, Jeff presents the innovation studio as a superior approach. This studio integrates leadership, long-term funding, cross-functional entrepreneurial teams, radical transparency, and genuine ownership—where teams take equity and carry winning ideas into new business lines or spinouts. He emphasizes patience of 18 months to three years and the need to publicly share both successes and failures to build a culture of experimentation. Jeff concludes that an innovation studio not only drives disruptive innovation outcomes but also improves sustaining innovation practices across the enterprise.
Key Insights
-
•
Many high-profile corporate innovation failures (e.g., New Coke, Amazon Fire Phone) stem from misunderstanding innovation as a superficial add-on rather than a strategic practice.
-
•
Disruptive innovation differs fundamentally from sustaining innovation; it focuses on creating new business models, not just shipping features.
-
•
Hackathons, while popular, are short-term events that rarely result in meaningful disruptive innovation due to lack of ongoing incentives and integration.
-
•
Innovation labs often fail because they operate in isolation from corporate strategy and struggle to hand off ideas to productization teams incentivized differently.
-
•
Nordstrom and eBay both shut down innovation labs to instead embed innovation as a corporate-wide value.
-
•
Adobe’s Kickbox program encourages experimentation across employees but falls short for disruptive innovation as it is part-time and lacks strategic focus.
-
•
An innovation studio led by an entrepreneurial manager and backed by strategic leadership and funding can overcome common innovation obstacles.
-
•
Disruptive innovation teams need to be small, cross-functional, and entrepreneurial, with ownership of their ideas, including equity participation.
-
•
Transparency and public exposure of both successes and failures within the innovation studio build a culture of learning and trust.
-
•
Long term commitment (18 months to 3 years) and organizational patience are critical for disruptive innovation to yield results.
Notable Quotes
"These are all attempts by large companies to figure out new ways to deliver their products or services or to create new businesses outside of what they’re currently working on."
"Innovation is not a spice that you sprinkle on and suddenly magical new things come out."
"Disruptive innovation is about changing customer behavior, not shipping features."
"Hackathons are a fun activity to spend some creative time together and then go back to making the stuff that we normally make."
"Innovation labs don’t work because their mission is to be innovative, not necessarily to solve real customer problems."
"Nordstrom decided that innovation needed to be a corporate value, not a lab value."
"Adobe’s Kickbox is a fantastic professional development tool, but it doesn’t drive new lines of business."
"The innovation studio bakes in strategic vision, leadership, funding, and ownership."
"The team that comes up with the winning idea leaves the studio with equity and carries the idea forward."
"Disruptive innovation doesn’t happen overnight; you have to practice, fail, learn, and have patience."
Or choose a question:
More Videos
"You’re not just convincing people of the value but the benefit to them of working with you on the product journey."
Christian Crumlish Wendy Johansson Rich Mironov Aditi Ruiz Adam ThomasAfternoon Insights Panel
December 6, 2022
"You don’t want so much governance that people can’t be creative, but you need just enough to help their process."
Michael LandEstablishing Design Operations in Government
February 18, 2021
"It seemed just like yesterday that I was talking with Dave Malouf. He dropped that term design ops on me."
Bria Alexander Louis RosenfeldWelcome
September 8, 2022
"The purpose of design is not to celebrate a solo genius, but to help create a just and equitable world for everyone."
Surya VankaUnleashing Swarm Creativity to Solve Enterprise Challenges
June 10, 2021
"Everyone has thoughts on what their job is, so starting with roles and responsibilities gets quick buy-in."
Cassandra PiesterDeveloping and Deploying Your Design Operations Strategy
September 24, 2024
"Whether you are a student, designer, or government worker, there is advice for getting started in Civic Design."
Ariel KennanTheme 2 Intro
December 9, 2021
"Depersonalizing the situation is a huge winner in nearly any hard conversation."
Joshua GravesWe Need To Talk: Navigating Conversations with Your Boss (Part 1 of 3)
April 14, 2025
"All the complicated-sounding techniques are just ways to put the relevant text into the context window."
Peter Van DijckBuilding impactful AI products for design and product leaders, Part 3: Understand AI architectures: RAG, Agents, Oh My!
July 30, 2025
"If you want to avoid time zone confusion, you can switch the conference schedule to your local time on the program page."
Bria AlexanderOpening Remarks
November 17, 2022
