Opening Remarks
Summary
On the closing day of the Design Operations Summit 2021, the host warmly thanked the community, speakers, and facilitators for their contributions. Alana Washington, the curator, introduced the day's theme focused on the future of design operations. Attendees were guided to the agenda site (designopsummit.com) to navigate programming by time zones and encouraged to join both main and sponsor sessions, which were high-quality and free during breaks. Key sponsors like Verizon Design and Mural were acknowledged, with additional digital swag bags available for attendees. The community’s active participation on Slack in channels like #do-general and cohort-specific groups was highlighted as a vital aspect of the conference experience. Behind-the-scenes contributors such as sketchnote artist MJ Broadband and resource curator Lauren Cantor received special recognition for enhancing the conference content. Finally, the importance of adhering to the virtual code of conduct was stressed to maintain a safe and respectful environment throughout the event.
Key Insights
-
•
Community involvement through surveys and Slack channels is critical to the conference's success and engagement.
-
•
Providing both paid main content and free sponsor sessions creates inclusive opportunities for a wider audience.
-
•
Sponsors contribute not only financially but also with manpower and high-quality content workshops.
-
•
Digital swag bags serve as an innovative alternative to physical conference giveaways in virtual events.
-
•
Slack channels are segmented to support general discussion, specific cohorts, and help requests.
-
•
Behind-the-scenes roles like sketchnote artists and resource curators significantly enhance user experience.
-
•
Conference content and resources are quickly made available online, reducing the need for note-taking during sessions.
-
•
Emphasizing a strong code of conduct online helps ensure a safe and inclusive virtual learning environment.
-
•
Curators like Alana Washington shape the thematic focus, guiding the overarching narrative for event days.
-
•
Transparency about scheduling and time zones reduces confusion and supports global participation.
Notable Quotes
"This is our third and final day of the design operation Summit 2021."
"Our community would not be what it is without you."
"The most highly rated part of the conference every year are the facilitators making the cohorts sing."
"Sponsor sessions are not sales pitches; they are super similar to the quality of the main conference session."
"We have over a thousand members in the #do-general Slack channel, and that’s where the party is at."
"If you want to take advantage of asking speakers questions and having discussions, join our Slack."
"There is no need to take notes; session notes, sketchnotes, resource lists, videos, and decks will be shared."
"Lauren Cantor works with companies to create new business strategies by tackling human-centered design."
"Please read our code of conduct to ensure everyone can be their fullest selves while respecting others."
"If you ever feel unsafe or threatened, please let us know in the #do-help channel."
Or choose a question:
More Videos
"I much prefer customer connection. We are not teaching non researchers how to do research. We are enabling them to connect with customers."
Andy WarrUnder My (Research) Umbrella: The Benefits and Challenges of Building a Unified Insights Function
March 25, 2024
"The mental models of older adults about technology might be quite different from ours as digital natives."
Amanda Kaleta-Kott Lea Martin, PhDThe Joys and Dilemmas of Conducting UX Research with Older Adults
March 11, 2022
"Current projects mostly focus on collecting complaints rather than understanding the state."
Onur Kocan Ayhan EnsiciUnderstanding the Strategy for Civic Design in a Complex City: Istanbul
November 16, 2022
"One of the most important parts of our job is killing the product."
Chris Geison Dr. Jamika D. Burge Jemma AhmedWhat's Next for Research?
June 17, 2021
"Maybe the ambiguity and frequent changes in SAFe could actually be an opportunity, not just a headache."
Erin HauberDesign is Not the Frosting on the Scaled Agile Layer Cake
October 24, 2019
"Researchers used to issue incentives manually, running on an honor system that was error-prone and inconsistent."
Sarah Sgarlato Pierini Kevin NewtonFrom Passion to Execution: A Story of Evolving Research Maturity at LinkedIn
September 9, 2022
"We tend to do anything but inquire, even though inquiry is most effective for sustainable change."
Laura WeissThere is No Playbook: Leader as Coach During Challenging Times
April 26, 2024
"We covered critical design gaps without waiting for headcount allocation or hiring delays."
Alicia MootyDesign Staffing Models
September 30, 2021
"Remote collaborative journey mapping is possible but requires seeing participants’ hands and having a scribe to keep pace."
Jemma AhmedConvergent Research Techniques in Customer Journey Mapping
March 31, 2020
Latest Books All books
Dig deeper with the Rosenbot
Why do 3D print settings need manual adjustment when scaling models, and how did Kritika handle this?
What are the benefits and challenges of pairing engineers and designers in small, focused pods for product development?
Why do polished AI outputs make it harder for teams to critique and question design work?