Summary
On the closing day of the Design Operations Summit 2021, the host warmly thanked the community, speakers, and facilitators for their contributions. Alana Washington, the curator, introduced the day's theme focused on the future of design operations. Attendees were guided to the agenda site (designopsummit.com) to navigate programming by time zones and encouraged to join both main and sponsor sessions, which were high-quality and free during breaks. Key sponsors like Verizon Design and Mural were acknowledged, with additional digital swag bags available for attendees. The community’s active participation on Slack in channels like #do-general and cohort-specific groups was highlighted as a vital aspect of the conference experience. Behind-the-scenes contributors such as sketchnote artist MJ Broadband and resource curator Lauren Cantor received special recognition for enhancing the conference content. Finally, the importance of adhering to the virtual code of conduct was stressed to maintain a safe and respectful environment throughout the event.
Key Insights
-
•
Community involvement through surveys and Slack channels is critical to the conference's success and engagement.
-
•
Providing both paid main content and free sponsor sessions creates inclusive opportunities for a wider audience.
-
•
Sponsors contribute not only financially but also with manpower and high-quality content workshops.
-
•
Digital swag bags serve as an innovative alternative to physical conference giveaways in virtual events.
-
•
Slack channels are segmented to support general discussion, specific cohorts, and help requests.
-
•
Behind-the-scenes roles like sketchnote artists and resource curators significantly enhance user experience.
-
•
Conference content and resources are quickly made available online, reducing the need for note-taking during sessions.
-
•
Emphasizing a strong code of conduct online helps ensure a safe and inclusive virtual learning environment.
-
•
Curators like Alana Washington shape the thematic focus, guiding the overarching narrative for event days.
-
•
Transparency about scheduling and time zones reduces confusion and supports global participation.
Notable Quotes
"This is our third and final day of the design operation Summit 2021."
"Our community would not be what it is without you."
"The most highly rated part of the conference every year are the facilitators making the cohorts sing."
"Sponsor sessions are not sales pitches; they are super similar to the quality of the main conference session."
"We have over a thousand members in the #do-general Slack channel, and that’s where the party is at."
"If you want to take advantage of asking speakers questions and having discussions, join our Slack."
"There is no need to take notes; session notes, sketchnotes, resource lists, videos, and decks will be shared."
"Lauren Cantor works with companies to create new business strategies by tackling human-centered design."
"Please read our code of conduct to ensure everyone can be their fullest selves while respecting others."
"If you ever feel unsafe or threatened, please let us know in the #do-help channel."
Or choose a question:
More Videos
"Building an emergency backup process ensured research would continue even if key Ops people were unavailable."
Marjorie Stainback Molly Fargotstein Stephanie MarshWhat Research Ops Professionals Have Learned from COVID-19
July 16, 2020
"Sometimes hidden blockers come from power structures that prefer things stay the way they are."
Dave HoraAdvice for Establishing Research
December 8, 2022
"We made the conscious decision not to weaponize our product, even though it could have increased revenue and sales."
Mariah HayEthics in Tech Education: Designing to Provide Opportunity for All
June 14, 2018
"I hammer on information architecture probably more than almost any other interviewer because I believe it’s the central part of the system."
Bob BaxleyLeading with Design Operations Past and Present
December 19, 2019
"Southwest Airlines focused on quality of experience and recorded 24 straight years of profitability despite never dominating market share."
How to Identify and Increase your "Experience Quotient"
June 15, 2018
"I’m not a Python developer, I’m getting a lot of assistance from ChatGPT to help me write that."
Bryce Benton[Demo] AI-powered UX enhancement: Aligning GitHub documentation with USWDS at Austin Public Library
June 4, 2024
"It’s either too late in the product cycle and we’re wasting money because we find usability issues after development."
Renee BouwensLanding Product Impact: Aligning Research as a Foundational Driver for Delivering the World’s Best Products
December 15, 2023
"AI is a great automated assist, but it is not yet an insight generator like we hope for in UX research."
Louis Rosenfeld Billy Carlson Jon Fukuda Maria TaylorHow AI will Change DesignOps Tooling
October 3, 2023
"Accessibility research is part of overall user research; including people with accessibility needs can replace some general population participants."
Kate KalcevichIntegrating Accessibility in DesignOps
September 23, 2024
Latest Books All books
Dig deeper with the Rosenbot
How do UX skills apply in customer operations roles within a clean energy startup like Vayu?
What privacy and security considerations arise when using AI with participant data in research tools?
How have changes in communication technologies historically affected collective knowledge building, and what might AI's role be?