Learnings from Applying Trauma-Informed Principles to the Research Process
Summary
Key Insights
-
•
Trauma is stored in the body as sensations, pain, numbness, or dissociation, making it essential to consider physical as well as psychological impacts in research.
-
•
Research language can retraumatize participants; forcing binary gender choices in surveys excludes and harms non-binary and culturally diverse identities.
-
•
Safety and choice are foundational trauma-informed principles that require rethinking question formats and allowing participants to skip sensitive questions.
-
•
Participants are often over-researched, causing psychological harm; researchers must critically assess whether their research is necessary or redundant.
-
•
Participatory research methods empower communities by leveraging insider trust and allowing participants to control how stories are told and shared.
-
•
Consent forms often prioritize organizational legal protection over participant understanding and true consent.
-
•
Trauma affects researchers differently based on identity and positionality; organizations must create supports recognizing intersectional burdens.
-
•
Self-care is not enough; trauma-informed organizations require systemic changes to work environments, power structures, and policies.
-
•
Performative supports like mental health days or therapy stipends without removing bureaucratic barriers fall short of trauma-informed care.
-
•
Effective trauma-informed research integrates pre-, during-, and post-research practices including warm handoffs and clear resource connections.
Notable Quotes
"There are 1.9 billion Google search results for trauma - an exponential increase showing its growing awareness."
"Questions can be weapons; language in research, especially demographic questions, can exclude and retraumatize participants."
"Even offering an 'other' category in gender questions implies the participant deviates from a presumed norm."
"Harm is inevitably caused by research; the question is how do we reduce that harm as much as possible."
"Compensation should be culturally competent and consider all supports participants might need to show up fully."
"True consent means forms and processes designed for human understanding, not just organizational legal protection."
"Over-researching vulnerable populations repeats colonial patterns of extracting trauma without care."
"Research participants doing research in their own communities can create safer, richer research conversations."
"Sharing power and allowing researchers to choose projects creates less traumatic and more equitable workplaces."
"The self-care industry is commodified; true healing requires organizational change, not just personal coping tactics."
Or choose a question:
More Videos
"The nobility complex is when we in the West unintentionally create solutions without accounting for our own biases."
Nancy DouyonWe'll Figure That Out in the Next Launch: Enterprise Tech's Nobility Complex
June 15, 2018
"Using Merge we’re closing the loop of documentation and empowering stakeholders to communicate via common jargon and components."
Jack BeharHow to Build Prototypes that Behave like an End-Product
December 6, 2022
"Politics and ego conflicts are inevitable and separate challenges that seriously impact merger integration."
Jorge ArangoMeeting of the Waters: Designing for Successful Inorganic Growth
August 12, 2021
"Curated communication means linking, not explaining — think of your messages as a doorway, not the destination."
Jon White Erin MayUnsticking Research for Better Information Flow
March 11, 2026
"Leading your path through ambiguity as a designer sometimes means teaching younger PMs how to work with you."
Jessamyn EdwardsSurviving Your UX Career in Enterprise Design
December 2, 2021
"Making onboarding easier at the infrastructure layer results in huge efficiency gains and cost savings."
Stefanie OwensOptimizing for Outcomes: Transformation Design in Systems at Scale
December 4, 2024
"Service design does not have an answer for how to handle radically different user needs across communities."
Ron BronsonDesign, Consequences & Everyday Life
November 18, 2022
"The Rosenverse is a weird mix: it’s a for-profit business but also a neutral community resource."
Louis RosenfeldThe Rosenbot and the Rosenverse: An AMA with Lou Rosenfeld
June 5, 2024
"Collaboration is not just beneficial, it's essential for effective climate action."
Ash BrownSilver Linings: What DesignOps Learned in the Shift to WFH
October 23, 2020