Summary
Artificial intelligence (AI) has graduated from science fiction to commoditized widget form, readily able to snap into many processes of daily life. Hence, enterprises of all maturity levels are increasingly eager to explore AI’s roles in their innovation, or outright survival strategies. Concurrently, ethical and responsible development and execution of AI-based solutions will increasingly become critical for purposes of safety and fairness. Ensuring that AI proliferates along the right path will require the infusion of multi-faceted research activities along the entire AI lifecycle. We will discuss the challenges and opportunities regarding this topic in this presentation.
Key Insights
-
•
Humanizing AI is essential for creating safe and effective AI solutions.
-
•
AI development often proceeds without comprehensive understanding, leading to real-world failures.
-
•
70% of companies report minimal impact from AI projects, highlighting significant deployment challenges.
-
•
Black box decision-making in AI can undermine trust and hinder understanding.
-
•
Bias in AI remains a significant issue, often exacerbated by limited non-technical perspectives in development teams.
-
•
AI governance frameworks need to include diverse roles, including product researchers and AI ethicists.
-
•
Visualization research can help expose intersectional biases within AI datasets.
-
•
Automated explainable AI techniques are vital for building trust in AI systems.
-
•
Multi-faceted research collaboration is necessary across academia and industry to improve AI deployment.
-
•
Proactive implementation of ML Ops can streamline AI development and enhance accountability.
Notable Quotes
"AI is not new; it's as old as computing itself, but advancements over the past 25 years have spurred its popularity."
"Most AI efforts in enterprises are failing, with nearly 90% of data science projects failing to reach production."
"AI augmentation is predicted to create $2.9 trillion in business value this year alone."
"Lack of organizational support is a significant factor in the failure of AI projects."
"Approximately 50% of AI development time is spent on data access and cleaning."
"AI bias is fueled by a lack of broad perspectives in AI solution development."
"The Gender Shades project exposed troubling disparities in facial recognition technology accuracy."
"Effective AI development requires governance, accountability, and validation processes."
"Human-centered design in AI requires integrating visualization and ethics research."
"The importance of humanizing AI will only increase as regulations around AI ethics mature."
More Videos
"Our journey has been about being 1% better every day."
John Paul de Guzman10k Screens Later: How We Became a Data-Driven Design Organization
September 24, 2024
"This is about managing dynamic explicit knowledge and how to activate it."
Jon Fukuda Ellie KryslDesign Planning and Management Support
October 3, 2023
"We needed to bridge the gap in our skills and practices."
Yoel SumitroActions and Reflections: Bridging the Skills Gap among Researchers
March 9, 2022
"If you can't see a human in a video, how do you know the entire conversation wasn't fabricated?"
Llewyn Paine[Demo] Deploying AI doppelgangers to de-identify user research recordings
June 5, 2024
"If we rely solely on generative AI for thematic analysis, we'll struggle with its results."
Weidan LiQualitative synthesis with ChatGPT: Better or worse than human intelligence?
June 4, 2024
"I've had the incredible privilege to see just how quickly the assistive technology and accessibility landscape was changed."
Sam ProulxDesigning For Screen Readers: Understanding the Mental Models and Techniques of Real Users
September 30, 2021
"It's important to discuss boundaries to create an inclusive work environment."
Alla WeinbergHow to Build and Scale Team Safety
January 8, 2024
"For every 10% increase in gender diversity at the top, company earnings increase by 8%."
Joi FreemanA New Vantage Point: Building a Pipeline for Multifaceted Research(ers)
March 30, 2020
"Operationalizing design operations can indeed be fun to say and explore."
Neema MahdaviOperationalizing DesignOps
November 7, 2018
