Rosenverse
The power to heal and harm

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

The power to heal and harm

Gold
Thursday, March 13, 2025 • Advancing Research 2025
Share the love for this talk
The power to heal and harm
Speakers: Rachael Dietkus, LCSW
Link:

Summary

Research holds great potential to both heal and harm—both ourselves and the communities we engage with. This session will help you to understand these impacts, and learn best practices to reduce harm and foster healing ethically and responsibly.

Key Insights

  • Research is never neutral; it is embedded within power structures and influences who is seen and heard.

  • Design research lacks formal ethical guardrails, unlike professions like social work or medicine, creating vulnerabilities.

  • The culture of urgency and speed in research often leads to extractive, performative practices that minimize harm.

  • Moral injury in research arises from systemic ethical failure, creating profound conflicts between values and work demands.

  • Minimizing or sanitizing harm enables institutions to avoid accountability while perpetuating cycles of ethical breaches.

  • Researchers can reclaim agency by setting personal ethical boundaries, advocating for care, and building supportive communities.

  • The RK Institute’s two loops model illustrates how old unethical research systems decline while trauma-informed approaches emerge.

  • Trauma-responsive research centers five principles: safety, transparency, co-creation, empowerment, and hope.

  • Slowing down research is a radical form of resistance prioritizing dignity, trust, and sustainability over speed.

  • Accountability and ethical frameworks must be integrated into organizational cultures, not left to individual researchers.

Notable Quotes

"You can't be neutral on a moving train."

"In design, it's the BYOE model—bring your own ethics."

"Moral injury is not just about witnessing harm; it's the inner knowing that you might also be complicit in producing it."

"Minimizing harm protects institutions, not people."

"Slowing down is not inefficiency; it is a commitment to dignity and trust."

"Moving fast isn’t just breaking things, it’s actually breaking people."

"The pressure to produce insights quickly defines many organizations shaped by 'move fast and break things' culture."

"Discomfort should not be dismissed; it’s a signpost for necessary change."

"Research should prioritize participant and researcher well-being over institutional convenience."

"The power of a bold idea uttered publicly in defiance of dominant opinion cannot be easily measured."

Ask the Rosenbot
Emily Eagle
Can't Rewind: Radio and Retail
2019 • Enterprise Experience 2019
Gold
Maria Skaaden
Panel Discussion: Methodologies and Work Environments
2018 • DesignOps Summit 2018
Gold
Dave Hora
A Research Skills Evolution
2021 • Advancing Research 2021
Gold
JP Allen
Navigating the UX Tool Landscape
2021 • Advancing Research 2021
Gold
Alla Weinberg
Design Teams Need Psychological Safety: Here’s How to Create It
2022 • DesignOps Summit 2022
Gold
Kit Unger
Theme 2: Introduction
2021 • Design at Scale 2021
Gold
Sara Conklin
A UXer’s 12-Month Journey from Climate Concern to Climate Credibility
2025 • Climate UX Interest Group
Christian Crumlish
The Pygmalion Effect: In Which a Vibe Coding Experiment Becomes a Million Lines…
2025 • Rosenfeld Community
Daniel Gloyd
Transcendent Experience (ZX) Design: A Design Framework for Human Connection
2026 • Rosenfeld Community
Anna Avrekh
Expert Panel: Leading in and with Research
2022 • Advancing Research 2022
Gold
Frances Yllana
Theme 2 Intro
2024 • DesignOps Summit 2024
Gold
Gabrielle Verderber
Documentation Your Team Will Actually Use
2023 • DesignOps Summit 2023
Gold
Ana Maria Montero Barrantes
The Authentic UX Talent Show
2024 • Enterprise Experience 2020
Gold
Theresa Neil
Designing for Wellness: Specializing in Healthcare
2024 • Rosenfeld Community
Louis Rosenfeld
Do you want to work on climate? (Climate UX Discussion Series)
2023 • Climate UX Interest Group
Angelos Arnis
State of DesignOps: Learnings from the 2021 Global Report
2021 • DesignOps Summit 2021
Gold

More Videos

Leah Buley

"Jargon is a barrier; I don’t even use the word UX with clients if I can help it."

Leah Buley Joe Natoli

Ask Me Anything with Leah Buley and Joe Natoli, co-authors of The User Experience Team of One (2nd edition)

October 8, 2024

Heidi Trost

"Security means protecting business, productivity, safety."

Heidi Trost

To Protect People, You Have to Protect Information: A Human-Centered Design Approach to Cybersecurity

January 23, 2025

Cornelius Rachieru

"Many big companies now have roles related to ecosystem design like VP or senior managers of ecosystem."

Cornelius Rachieru

Handling Complexity: Framing a Scale of Design

June 9, 2021

Michele Marut

"Real-time board is amazing for asynchronous collaboration because you can see other people's cursors in real time."

Michele Marut

Research Repositories Reconsidered

February 14, 2019

Kim Fellman Cohen

"Design thinking helped us empathize, define problems, co-create ideas, and then test them like products."

Kim Fellman Cohen

Measuring the Designer Experience

October 23, 2019

Joanna Vodopivec

"Starting with positives and acknowledging good work helps break down resistance when sharing findings that reveal weak points."

Joanna Vodopivec Prabhas Pokharel

One Research Team for All - Influence Without Authority

March 9, 2022

Tess Dixon

"Creating moments of joy in the day can encourage positive behaviors and brighten people’s days."

Tess Dixon

C'mon Get Happy

September 29, 2021

Theresa Neil

"Our general public, even advanced enterprise users, often struggle to interpret even the most basic charts."

Theresa Neil

Just Build Me a Dashboard!

April 9, 2019

Kayla Farrell

"Agents often have fascinating second or third career backgrounds that unlock deeper research insights."

Kayla Farrell Chelsey Glasson Sean Fitzell Jared LeClerc

What It's Like To Be a User Researcher at Compass

March 12, 2021