Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

The power to heal and harm
Gold
Thursday, March 13, 2025 • Advancing Research 2025
Share the love for this talk
The power to heal and harm
Speakers: Rachael Dietkus, LCSW
Link:

Summary

Research holds great potential to both heal and harm—both ourselves and the communities we engage with. This session will help you to understand these impacts, and learn best practices to reduce harm and foster healing ethically and responsibly.

Key Insights

  • Research is never neutral; it is embedded within power structures and influences who is seen and heard.

  • Design research lacks formal ethical guardrails, unlike professions like social work or medicine, creating vulnerabilities.

  • The culture of urgency and speed in research often leads to extractive, performative practices that minimize harm.

  • Moral injury in research arises from systemic ethical failure, creating profound conflicts between values and work demands.

  • Minimizing or sanitizing harm enables institutions to avoid accountability while perpetuating cycles of ethical breaches.

  • Researchers can reclaim agency by setting personal ethical boundaries, advocating for care, and building supportive communities.

  • The RK Institute’s two loops model illustrates how old unethical research systems decline while trauma-informed approaches emerge.

  • Trauma-responsive research centers five principles: safety, transparency, co-creation, empowerment, and hope.

  • Slowing down research is a radical form of resistance prioritizing dignity, trust, and sustainability over speed.

  • Accountability and ethical frameworks must be integrated into organizational cultures, not left to individual researchers.

Notable Quotes

"You can't be neutral on a moving train."

"In design, it's the BYOE model—bring your own ethics."

"Moral injury is not just about witnessing harm; it's the inner knowing that you might also be complicit in producing it."

"Minimizing harm protects institutions, not people."

"Slowing down is not inefficiency; it is a commitment to dignity and trust."

"Moving fast isn’t just breaking things, it’s actually breaking people."

"The pressure to produce insights quickly defines many organizations shaped by 'move fast and break things' culture."

"Discomfort should not be dismissed; it’s a signpost for necessary change."

"Research should prioritize participant and researcher well-being over institutional convenience."

"The power of a bold idea uttered publicly in defiance of dominant opinion cannot be easily measured."

Josh Clark
Sentient Scenes and Radically Adaptive Experiences
2025 • Designing with AI 2025
Conference
Lavy Kumar
Future of Work
2021 • Design at Scale 2021
Gold
Onur Kocan
Understanding the Strategy for Civic Design in a Complex City: Istanbul
2022 • Civic Design 2022
Gold
Jill Fruchter
Inconvenient Insights: The Researcher's Role is to Stay Curious
2023 • Advancing Research 2023
Gold
Heidi Trost
To Protect People, You Have to Protect Information: A Human-Centered Design Approach to Cybersecurity
2025 • Rosenfeld Community
Dana Bishop
2022: The Year UX Demonstrates its Business Impact
2022 • Advancing Research 2022
Gold
Mackenzie Cockram
Integrating Qualitative and Quantitative Research from Discovery to Live
2022 • QuantQual Interest Group
John Cutler
The Alignment Trap
2023 • Design in Product 2023
Gold
Jesse Zolna
Inviting the Whole Org to Come See For Yourself
2020 • Advancing Research 2020
Gold
Robert Reimann
Taming Design Complexity with UX Models
2017 • Enterprise Experience 2017
Gold
Marc Majers
Interrupted UX - Add A Dose of Reality To Usability Testing
2022 • Advancing Research 2022
Gold
Aurobinda Pradhan
Introduction to Collaborative DesignOps using Cubyts
2022 • DesignOps Summit 2022
Gold
Dr. Jamika D. Burge
The Future of Research: Bridging the Gaps
2021 • Advancing Research Community
Sam Proulx
To Boldly Go: The New Frontiers of Accessibility
2022 • Civic Design 2022
Gold
Aras Bilgen
Research Democratization: A Debate
2023 • Advancing Research 2023
Gold
Jennifer Kong
Journeying toward AI-assisted documentation in healthcare
2024 • Designing with AI 2024
Gold

More Videos

Sam Yen

"Are we excited to go to work in the technology industry to remove jobs and eliminate the human from the equation?"

Sam Yen

Driving Organizational Change Through Design? Do more of this and less of that

June 9, 2017

Louis Rosenfeld

"MJ Broadband saves our fingers some pain and some stress because we don’t have to take notes."

Louis Rosenfeld Bria Alexander

Opening Remarks

March 27, 2023

Erik Flowers

"Mural is not just a digital whiteboard — it is the digital office space where collaboration happens across time and space."

Erik Flowers

Introduction to MURAL for UX

June 11, 2021

Michele Wong

"Design toolkits created in design software requiring special licenses slow down personalization and adoption."

Michele Wong

Helping Them Help Us

January 8, 2024

Maish Nichani

"Narrative shapes identity and inspires action. Amazon’s Day One narrative shows how overarching stories guide hiring, projects, and failure mindset."

Maish Nichani

Sparking a Service Excellence Mindset at a Government Agency

December 9, 2021

Sara Logel

"We need to think about who we’re sharing with, how they might react, and what motivates them."

Sara Logel

Your Colleagues are Your Users Too

March 29, 2023

Scher Foord

"We do a lot of work to avoid design jargon and make conversations accessible to all."

Scher Foord Corey Greenltch Sarah Rowe

Turn the Ship Around: How to Apply Design Thinking Across Your Organization

June 10, 2021

Aras Bilgen

"Understanding the lifecycle of AI code is essential because AI is essentially code running in constant evolution."

Aras Bilgen

Who does the math: A designer’s journey in building an AI-based tutoring app

June 10, 2025

Sam Proulx

"Thinking about accessibility is really thinking about creating technology that works for all people all the time."

Sam Proulx

Accessibility: An Opportunity to Innovate

March 9, 2022