Summary
In this engaging session, experts Christine, Chuck, Maria, Megan, Hannah, and others discuss the intricacies of managing teams in a fast-paced environment. Christine begins by inquiring about the sharing of a playbook, highlighting the challenges of bureaucratic hurdles. Chuck follows up with a compelling question about maintaining a 'scrappy' attitude amidst increasing rules and norms in an organization. Maria and Megan emphasize creating an atmosphere where team members can challenge established processes collectively, encouraging a culture of adaptability and continuous evolution. They elaborate on concepts like 'positive deviants' and the importance of community engagement for driving impactful changes. The conversation shifts to the issue of designer burnout, with practical strategies like taking breaks, seeking a variety of projects, and maintaining strong work-life balance emerging as key themes. The session ends on a note of aligning empathy in design with organizational goals, showcasing how personal ambitions drive team success within a collaborative environment.
Key Insights
-
•
A collaborative playbook can evolve through team contributions and feedback.
-
•
Maintaining a scrappy mindset is essential for innovation amid growing organizational rules.
-
•
Leadership should focus on building a culture of empathy and mental wellness to fight burnout.
-
•
Engaging positive deviant behaviors within the organization can drive cultural change.
-
•
Encouraging team members to challenge norms is crucial for continual improvement and adaptability.
-
•
Identifying advocate archetypes within teams helps facilitate smoother transitions in change.
-
•
Community-driven change yields better long-term results than top-down mandates.
-
•
Diversity in project challenges can prevent designer burnout.
-
•
Clear definitions of success are essential for collaborative team alignment.
-
•
Choosing the right battles leads to impactful change while maintaining team morale.
Notable Quotes
"We don’t have anyone whose job it is to tell us when to be scrappy again, but I think it's everyone's job to challenge norms."
"If we can't make the actual playbook available, I'm happy to discuss its contents in detail."
"Change has to come from within the community."
"You have to get people involved on the ground to validate change and make it real."
"Allow yourself the mental space for life outside of work."
"It’s not a fight; it’s about collaborating with people to make their current processes more effective."
"The goal is to prove value and engage team members in the change process."
"When they see a better way to do things, they’re more likely to buy into that change."
"Reflecting and validating the experience of change is super important."
"There are always chances to revisit challenges in the future."
More Videos
"Designers are mutants, bridging gaps between disciplines."
John MaedaMaking Sense of Enterprise UX
June 9, 2016
"Instead of doing it by feature, what if we did it by thinking style?"
Indi YoungThinking styles: Mend hidden cracks in your market
January 8, 2025
"Data scientists are sometimes thought of as the golden unicorns who can solve anything."
Chris ChapoData Science and Design: A Tale of Two Tribes
May 13, 2015
"We're mining our practices to track impact over time."
Elizabeth ChurchillExploring Cadence: You, Your Team, and Your Enterprise
June 8, 2017
"There was no choice but to adapt."
Rusha SopariwalaRemote, Together: Craft and Collaboration Across Disciplines, Borders, Time Zones, and a Design Org of 170+
June 9, 2022
"The design industry is primed for a movement towards ethical practices and accountability."
George AyeThat Quiet Little Voice: When Design and Ethics Collide
November 16, 2022
"Resilience is about maintaining self needs and effectiveness at moments of change, tough demands, and adversity."
Ariba JahanTeam Resiliency Through a Pandemic
January 8, 2024
"Being a design educator rather than just a designer helps teams collaborate effectively."
Julie Gitlin Esther RaiceDesign as an Agent of Digital Transformation at JPMC
June 9, 2021
"Ethical decisions will change over time; they're not static."
Matteo GrattonCan Data and Ethics Live Together?
October 1, 2021
