Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Theme Three Intro

Gold
Friday, September 9, 2022 • DesignOps Summit 2022
Share the love for this talk
Theme Three Intro
Speakers: Saara Kamppari-Miller
Link:

Summary

In this talk, the inclusive design Ops program manager starts by addressing the varied definitions of inclusion and encourages embracing them all as valid. She links inclusion closely with inclusive design, which centers accessibility but also extends to considering exclusion based on race, culture, gender, trauma, and more. Highlighting partnership opportunities with HR and others, she urges finding commonality rather than division in how inclusion is defined. She previews upcoming talks by Laura on accessibility, Pat and Alexandra on global Design Ops, Monsey on feminist perspectives, and Jess on neurodiversity, positioning these as lenses to deepen the conversation. She connects inclusion intentionally to the conference theme of building Design Ops clarity, asserting that inclusion guides prioritization and decision-making. The talk closes with a framework—head (logical understanding), heart (empathy and vulnerability), and hands (action)—to prepare the audience for engaging with sometimes uncomfortable but necessary conversations and to inspire concrete next steps. Overall, she calls on Design Ops professionals to leverage their skills to lead inclusion initiatives.

Key Insights

  • Inclusion in Design Ops encompasses a broad spectrum including disability, race, culture, gender, and trauma.

  • Inclusive design focuses on the process and asks who might be excluded at every stage.

  • Different departments such as HR use different inclusion definitions, which can be harmonized through partnership.

  • Finding overlaps in inclusion definitions builds stronger relationships and collaborative efforts.

  • Intentional inclusion leads to clarity in Design Ops priorities and decision-making.

  • Design Ops professionals have the skills and opportunity to lead inclusion initiatives.

  • Upcoming talks will explore inclusion through accessibility, global perspectives, feminism, and neurodiversity lenses.

  • Inclusion conversations may cause discomfort due to their novelty in design contexts.

  • The head, heart, and hands framework prepares teams to engage intellectually, emotionally, and practically with inclusion.

  • Inclusion efforts help teams learn how and when to say yes or no by understanding what's important to people and the world.

Notable Quotes

"There are so many different definitions for what inclusion is and they are all correct."

"When I use the word inclusion, I’m usually using it in conjunction with the term inclusive design."

"The guiding question I’ve adopted is who might we be excluding now."

"Look for the commonality in our definition of inclusion rather than the differences."

"Inclusion is an opportunity to build relationships rather than create division."

"When we start being intentional about inclusion, we gain clarity in Design Ops."

"Design Ops professionals have the skills to lead these big initiatives like inclusion."

"Some of these talks might make people feel a little uncomfortable because we haven’t had these conversations before."

"The head is where we are logical and rational and ask why do we need to include inclusion in Design Ops."

"The hands is the part we love — action — to start doing things on your teams right after this Summit."

Ask the Rosenbot
Rebecca Buck
Mission: Keep Talent in Research Roles!
2021 • Advancing Research 2021
Gold
Kristin Skinner
Five Years of DesignOps
2021 • DesignOps Summit 2021
Gold
Yasmine Khan
Checking Bias and Listening to Financially Vulnerable Americans
2020 • Advancing Research 2020
Gold
Ovetta Sampson
Research in the Automated Future
2022 • Advancing Research 2022
Gold
Jeff Gothelf
Innovation Studios: the Engines of Enterprise Experimentation
2015 • Enterprise UX 2015
Gold
Emily Eagle
Can't Rewind: Radio and Retail
2019 • Enterprise Experience 2019
Gold
Matt Duignan
Atomizing Research: Trend or Trap
2020 • Advancing Research 2020
Gold
Sam Proulx
To Boldly Go: The New Frontiers of Accessibility
2022 • Design at Scale 2022
Gold
Dana Chisnell
The Sensemaking Business
2026 • Advancing Research 2026
Gold
Peter Van Dijck
Building impactful AI products for design and product leaders, Part 2: Evals are your moat
2025 • Rosenfeld Community
Billy Carlson
Ideation tips for Product Managers
2022 • Design in Product 2022
Gold
Gretchen Anderson
Scaling the Human Center
2017 • Enterprise Experience 2017
Gold
Steve Portigal
War Stories LIVE! Steve Portigal
2020 • Advancing Research 2020
Gold
Michelle Bejian Lotia
Rolling Out a Repository: How Zapier Centralizes Insights from Across their Organization
2023 • Advancing Research 2023
Gold
Kurt McCulloch
Faster alone, further together: Rebuilding collaboration in the age of AI research
2026 • Advancing Research 2026
Gold
Angelos Arnis
State of DesignOps: Learnings from the 2021 Global Report
2021 • DesignOps Summit 2021
Gold

More Videos

Kate Towsey

"High-quality participants are the fuel that makes the whole research operation engine run smoothly."

Kate Towsey Basel Fakhoury Oren Friedman Graham Gardner

Participant Recruitment and Management Tools

March 12, 2026

Jennifer Kong

"We emphasized a simple one-button workflow with manual editing and regeneration to handle inevitable AI errors."

Jennifer Kong

Journeying toward AI-assisted documentation in healthcare

June 5, 2024

Kevin M. Hoffman

"There are two kinds of conflict: one is a zero-sum tug of war, and the other is creative tension that creates something unexpected."

Kevin M. Hoffman

Theme 2: Enterprise Team Journey

June 3, 2019

Amy Marquez

"Find your senior executive ally who understands design and go talk to them first — it works."

Amy Marquez

INVEST: Discussion

June 15, 2018

Gretchen Anderson

"Working in pixels, we still have fingerprints. You all have a style. That’s a great thing."

Gretchen Anderson

Scaling the Human Center

June 8, 2017

April Reagan

"It's not enough to imagine the future; we have to make plans that influence and build those preferable futures."

April Reagan

Look, Think, Act: The Futures-Smart Design Organization

October 1, 2021

Dante Guintu

"Lead with empathy because a lot of solutions will live outside of your wheelhouse."

Dante Guintu

How to Crush the Talent Crunch

September 8, 2022

Jaime Creixems

"Iteration is the golden rule of design, including iterating on your design system rules themselves."

Jaime Creixems

Best Practices when Creating and Maintaining a Design System

June 7, 2023

Billy Carlson

"The more detailed, the more you start siloing and confusing the whole project."

Billy Carlson

Principles of Team Wireframing

October 2, 2023