Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Welcome
Gold
Monday, January 8, 2024 • Enterprise Experience 2020
Share the love for this talk
Welcome
Speakers: Bria Alexander and Louis Rosenfeld
Link:

Summary

In this opening session of Enterprise Experience 2020, Lou Rosenfeld introduced the sixth edition of the conference, now fully virtual and featuring a new website with innovative elements like attendee cohorts and sponsor-led sessions. Lou highlighted the conference's history since 2015, the community's resilience, and the importance of advancing enterprise UX despite challenges. Lead curator Lata Gorlenco and longtime contributors like Dan Willis and Gajandar were acknowledged for their roles in content curation and workshops. Cheryl Platte, the MC, shared insights about transitioning to virtual events, emphasizing self-care during extended online learning. The program's structure was explained, including timezone switching, centralized Slack channels for engagement, and the thematic breakdown over four half-days covering transformation of industries, startup to enterprise growth, outsider perspectives, and partnership strategies. Attendees were encouraged to take advantage of detailed notes, recordings, and sponsor sessions while embracing community values grounded in kindness and respect. Sponsors like Miro, Vision Critical, and User Testing received recognition for their crucial support amid uncertain times. Overall, the session set a positive and practical tone for a thoughtful, collaborative, and engaging four-day online conference experience.

Key Insights

  • Enterprise Experience 2020 pivoted to an enhanced virtual format, introducing attendee cohorts and more active sponsor-led sessions.

  • Lou Rosenfeld emphasized the steady resilience of enterprise UX practice as a core theme since the conference began in 2015.

  • The conference brings together long-time contributors like curator Lata Gorlenco and Dan Willis, highlighting growth within the community.

  • MC Cheryl Platte underscored the importance of pacing and self-care for virtual conference attendees, acknowledging the challenges of online learning.

  • The event is structured with thematic days: transforming legacy industries, startup to enterprise scaling, outsider perspectives, and partnering for transformation.

  • Slack channels are centralized to build a unified community space while providing clear segmentation for help and general discussion.

  • All talks are recorded with professional note-taking and sketchnotes to reduce participant cognitive load during sessions.

  • New website features like timezone switching enhance accessibility for a global audience.

  • Sponsor sessions are integrated meaningfully, requiring registration to manage access securely, reflecting concerns about online security like Zoom bombing.

  • The conference maintains a strong code of conduct to create a safe, inclusive atmosphere, emphasizing respect and kindness in a virtual setting.

Notable Quotes

"This is the same conference in so many good ways — good ways are that it’s resilient and there’s a certain steadiness."

"Enterprise is kind of sexy because big, hairy, hard problems of scale and distribution live at the enterprise."

"Learning is a marathon, not a sprint, especially in the context of online conferences."

"We made a very intentional choice to build in five minute breaks after every talk based on feedback and experience."

"There will be session notes and sketch notes so you don’t have to take notes yourself unless you want to."

"The themes this year include transforming century-old industries, startup to enterprise, the outsider’s perspective, and partnering to transform."

"We'll have a centralized Slack channel for all discussion to come together as one community."

"Sponsor sessions may require registration by email to prevent Zoom bombings and protect session integrity."

"We are obligated to treat each other with kindness and respect; this is a safe and inclusive space."

"If something makes you feel unwelcome, the code of conduct explains how to engage with staff to resolve issues."

Ask the Rosenbot
Smitha Papolu
Theme 3 Discussion
2019 • Enterprise Experience 2019
Gold
Bruce Gillespie
Learning from journalism: Balancing impactful communication with compassionate storytelling
2025 • Advancing Research 2025
Gold
Cassandra Piester
Developing and Deploying Your Design Operations Strategy
2024 • DesignOps Summit 2024
Gold
Sam Proulx
To Boldly Go: The New Frontiers of Accessibility
2022 • Civic Design 2022
Gold
Sam Yen
Driving Organizational Change Through Design? Do more of this and less of that
2017 • Enterprise Experience 2017
Gold
John Maeda
About Design Organizations
2019 • DesignOps Community
Sabrina Mach
How to Design Your Design Operating Model
2021 • DesignOps Summit 2021
Gold
Erin Weigel
UX Lessons from running more than 1,200 A/B Tests
2024 • Rosenfeld Community
Victor Udoewa
Research in the Pluriverse
2023 • Advancing Research 2023
Gold
Alnie Figueroa
Teamwork: Strategies for Effective Collaboration with Other Program Management Teams
2022 • DesignOps Summit 2022
Gold
Rachael Dietkus, LCSW
AI: Passionate defenses and reasoned critique [Advancing Research Community Workshop Series]
2024 • Advancing Research Community
Yalenka Mariën
Designing for Digital Inclusion in the Belgian Government
2021 • Civic Design 2021
Gold
Andy Barraclough
From Costly Complexity to Efficient Insights: Why UX Teams Are Switching To Voxpopme
2024 • DesignOps Summit 2024
Gold
Noreen Whysel
Short Take #4: UX/Product Lessons from Your Industry Peers
2022 • Design in Product 2022
Gold
Sofia Quintero
The Product Philosophy Behind EnjoyHQ
2021 • Advancing Research 2021
Gold
Kristin Wisnewski
Measuring What Matters
2019 • DesignOps Summit 2019
Gold

More Videos

Malini Rao

"Legacy applications linger because changing them is risk-ridden and a major undertaking."

Malini Rao

Lessons Learned from a 4-year Product Re-platforming Journey

June 9, 2021

Katie Hansen

"Selection bias, overgeneralization, data variability, and time constraints are common challenges to synthesis."

Katie Hansen

Finding the unknown in the known: Harnessing meta-analysis and literature review

March 12, 2025

Peter Merholz

"You need to meet your leaders where they are on their maturity curve to be effective."

Peter Merholz

The Trials and Tribulations of Directors of UX

July 13, 2023

Maria Rosala

"We have been good with not having fake or hallucinated answers so far, and retaining context is key."

Maria Rosala Shivanjali M.

Research Repositories

March 12, 2026

Dane DeSutter

"Language can be vague, imprecise, and even contradictory, but the body can be a bridge to understanding."

Dane DeSutter

Keeping the Body in Mind: What Gestures and Embodied Actions Tell You That Users May Not

March 26, 2024

Ebru Namaldi

"Sustainable teams require visible shared growth paths; designers’ growth should be supported, not accidental."

Ebru Namaldi

Designing the Designer’s Journey: Scaling Teams, Culture, and Growth Through DesignOps

September 11, 2025

Aaron Stienstra

"Customer experience cannot truly be good if some are left out or excluded, either intentionally or unintentionally."

Aaron Stienstra Lashanda Hodge

Leveraging Civic Design to Advance Equity and Rebuild Trust in the US Federal Government

December 8, 2021

Dave Malouf

"Co-creation is the single best way to get people to really buy into the ideas and use the design system properly."

Dave Malouf Amy Thibodeau

Panel: Design Systems and Documentation

November 7, 2017

Scott Plewes

"The story of the Indian king and grains of rice perfectly illustrates exponential growth."

Scott Plewes

Why Isn't Your UX Approach Going Viral?: A Mathematical Model

March 28, 2023