Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Welcome

Gold
Monday, January 8, 2024 • Enterprise Experience 2020
Share the love for this talk
Welcome
Speakers: Bria Alexander and Louis Rosenfeld
Link:

Summary

In this opening session of Enterprise Experience 2020, Lou Rosenfeld introduced the sixth edition of the conference, now fully virtual and featuring a new website with innovative elements like attendee cohorts and sponsor-led sessions. Lou highlighted the conference's history since 2015, the community's resilience, and the importance of advancing enterprise UX despite challenges. Lead curator Lata Gorlenco and longtime contributors like Dan Willis and Gajandar were acknowledged for their roles in content curation and workshops. Cheryl Platte, the MC, shared insights about transitioning to virtual events, emphasizing self-care during extended online learning. The program's structure was explained, including timezone switching, centralized Slack channels for engagement, and the thematic breakdown over four half-days covering transformation of industries, startup to enterprise growth, outsider perspectives, and partnership strategies. Attendees were encouraged to take advantage of detailed notes, recordings, and sponsor sessions while embracing community values grounded in kindness and respect. Sponsors like Miro, Vision Critical, and User Testing received recognition for their crucial support amid uncertain times. Overall, the session set a positive and practical tone for a thoughtful, collaborative, and engaging four-day online conference experience.

Key Insights

  • Enterprise Experience 2020 pivoted to an enhanced virtual format, introducing attendee cohorts and more active sponsor-led sessions.

  • Lou Rosenfeld emphasized the steady resilience of enterprise UX practice as a core theme since the conference began in 2015.

  • The conference brings together long-time contributors like curator Lata Gorlenco and Dan Willis, highlighting growth within the community.

  • MC Cheryl Platte underscored the importance of pacing and self-care for virtual conference attendees, acknowledging the challenges of online learning.

  • The event is structured with thematic days: transforming legacy industries, startup to enterprise scaling, outsider perspectives, and partnering for transformation.

  • Slack channels are centralized to build a unified community space while providing clear segmentation for help and general discussion.

  • All talks are recorded with professional note-taking and sketchnotes to reduce participant cognitive load during sessions.

  • New website features like timezone switching enhance accessibility for a global audience.

  • Sponsor sessions are integrated meaningfully, requiring registration to manage access securely, reflecting concerns about online security like Zoom bombing.

  • The conference maintains a strong code of conduct to create a safe, inclusive atmosphere, emphasizing respect and kindness in a virtual setting.

Notable Quotes

"This is the same conference in so many good ways — good ways are that it’s resilient and there’s a certain steadiness."

"Enterprise is kind of sexy because big, hairy, hard problems of scale and distribution live at the enterprise."

"Learning is a marathon, not a sprint, especially in the context of online conferences."

"We made a very intentional choice to build in five minute breaks after every talk based on feedback and experience."

"There will be session notes and sketch notes so you don’t have to take notes yourself unless you want to."

"The themes this year include transforming century-old industries, startup to enterprise, the outsider’s perspective, and partnering to transform."

"We'll have a centralized Slack channel for all discussion to come together as one community."

"Sponsor sessions may require registration by email to prevent Zoom bombings and protect session integrity."

"We are obligated to treat each other with kindness and respect; this is a safe and inclusive space."

"If something makes you feel unwelcome, the code of conduct explains how to engage with staff to resolve issues."

Ask the Rosenbot
Liz Ebengo
The Burden on Children: The Cost of Insufficient Post-Conflict Services and Pathways Forward
2024 • Advancing Service Design 2024
Gold
Josh Clark
Sentient Design, AI, and the Radically Adaptive Experience (1st of 3 seminars)
2025 • Rosenfeld Community
Mike Brzozowski
UX in everyday products: Empowering climate conscious choices
2024 • Climate UX Interest Group
Joi Freeman
A New Vantage Point: Building a Pipeline for Multifaceted Research(ers)
2020 • Advancing Research 2020
Gold
Marieke McCloskey
User Science: Product Analytics & User Research
2021 • Advancing Research 2021
Gold
Alla Weinberg
Workers Are Sick of Change: The Cure is Psychological Safety
2023 • Enterprise UX 2023
Gold
Lada Gorlenko
Theme 1: Intro
2024 • Enterprise Experience 2020
Gold
Tess Dixon
C'mon Get Happy
2021 • DesignOps Summit 2021
Gold
Sarah Williams
A Framework for CX Transformation
2021 • Design at Scale 2021
Gold
Anna Avrekh
Diversity In and For Design: Building Conscious Diversity in Design and Research
2021 • Design at Scale 2021
Gold
Chris Engledowl
A Mixed Method Approach to Validity to Help Build Trust
2023 • QuantQual Interest Group
Alla Weinberg
Design Teams Need Psychological Safety: Here’s How to Create It
2022 • DesignOps Summit 2022
Gold
Sarah Brooks
Theme 3 Intro
2021 • Civic Design 2021
Gold
JD Buckley
COMMUNICATE: Discussion
2018 • Enterprise Experience 2018
Gold
Product and Design at Bloomberg: A 15-year Evolution
2022 • Design in Product 2022
Gold
Eric Shumake
Diagnosis UX: Building Influence in Healthcare Design
2026 • Rosenfeld Community

More Videos

Sarah Auslander

"Always design a thing by considering it in this next largest temporal context — a day in a month, a decade in a century."

Sarah Auslander Betsy Ramaccia Gordon Ross

Insights Panel

November 18, 2022

Lukas Moro

"Realtime model feedback on egocentric inputs really feels like lucid dreaming."

Lukas Moro

“Feels Like Paper!”: Interfacing AI through Paper

June 11, 2025

Andreas Huebner

"We used virtual sketching where users could move components into spaces representing their actual workflows on the platform."

Andreas Huebner Amy Takata Craig Brookes

What Is It Like To Be Part of The UX Team at Compass?

March 11, 2021

Benjamin Real

"Understaffing is consistent in design ops no matter where in the world you are."

Benjamin Real

Maturity Models: A Core Tool for Creating a DesignOps Strategy

October 1, 2021

Alla Weinberg

"You cannot have trust if you don’t have safety first."

Alla Weinberg

Design Teams Need Psychological Safety: Here’s How to Create It

September 8, 2022

Meredith Black

"We will not hire an asshole. Culture trumps even exceptional talent."

Meredith Black

Scaling Design Culture

November 6, 2017

Jill Fruchter

"Researchers are uniquely positioned to be sense makers for the business; we connect the dots between data, knowledge, and wisdom."

Jill Fruchter

Inconvenient Insights: The Researcher's Role is to Stay Curious

March 29, 2023

Gabrielle Verderber

"Avoid walls of text and create visual hierarchy to ensure scanability by using headers, sections, lists, and images."

Gabrielle Verderber

Documentation Your Team Will Actually Use

October 3, 2023

Llewyn Paine

"At last year’s conference, we were still scrambling to figure out where AI might be useful in our work."

Llewyn Paine

Day 1 Using AI in UX with Impact

June 10, 2025