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SCALE: Discussion
Gold
Friday, June 15, 2018 • Enterprise Experience 2018
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SCALE: Discussion
Speakers: Tricia Wang
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Summary

In a dynamic panel discussion, industry experts shared valuable advice on navigating challenges in enterprise organizations, particularly when advocating for user experience improvements. They emphasized the importance of building credibility through collaboration and small wins, encouraging attendees to find mentors and embrace discomfort as a pathway for growth. The conversation highlighted practical approaches to balance incremental changes with innovation and the necessity of fostering a culture of collaboration rather than competition. From addressing user experience debt to promoting a respectful understanding of diverse cultures in global work, the panel offered actionable insights and shared personal experiences that resonate with professionals at various career stages.

Key Insights

  • Build credibility by finding small collaborative wins with coworkers.

  • Embrace discomfort as a tool for personal growth and resilience.

  • Leverage mentors and sponsors to navigate challenges, especially for underrepresented groups.

  • Encourage open conversations to foster positive mutual regard among team members.

  • Adaptability and patience are key in getting buy-in for new ideas.

  • Focus on long-term goals while addressing immediate UX issues systematically.

  • Learning from local cultures is essential for ethical design and implementation in global organizations.

  • Taking feedback seriously is critical for continuous improvement in projects.

  • Encourage a balance between incremental improvement and innovative initiatives within organizations.

  • Creating actionable meetings can lead to efficient teamwork and better project outcomes.

Notable Quotes

"You need to build credibility, not just state that you see a problem."

"I've learned to embrace discomfort."

"Those conversations are incredibly powerful in building a bond."

"I like making things a little bit more systematic."

"It's important to look for things that are great about that culture."

"If we can just learn to respect differences, we can improve our own practices."

"Don't just chase the magic quadrant; focus on what lies ahead."

"We need to customize to make it work for that culture."

"When designing for marginalized communities, we can save money by observing how they build with limited resources."

"There are innovations around the world that can benefit us here."

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