Summary
Design systems have become an integral part of product-driven organisations, promising consistency, efficiency, and improved collaboration. Amidst the success stories, there are risks, challenges, and failures bound to accompany their implementation and adoption. Why do some design organisations thrive despite it, and others fail miserably? Because of the pandemic of productisation, strategic product decisions are driven by product managers who want to build fast and break things, and user advocates are cut off from discovery, becoming mere feature producers who pass on unvalidated requirements to the design system. Designers working on the product side claim that the design system hinders their creative process and stifles innovation, when it should enable it, while the design system team prides itself on setting standards of excellence that has become a purpose on its' own. The pace at which the design system can deliver upon product requirements often leads to it being perceived as a bottleneck by both designers and product managers, and testing their outputs with end users is a no man’s land. So what is the true role of design systems? How can we use them to drive change? Embarking on a design systems journey is a rollercoaster ride for the entire organisation, not to mention the team that runs it. The success of a design system will depend on many factors beyond the UI inventory or tech stack — they will manifest themselves differently in each organisation, by amplifying communication and collaboration patterns for better or worse. As an experienced design systems leader, I will share practical insights from my own journey, wins and mistakes, on how to manage design systems that add tangible value to the organisation and initiate positive and transformative changes in our approach to collaboration, design, development and UX. I will share how we can use design systems to drive meaningful conversations, build bridges and create new paradigms.
Key Insights
-
•
People and culture are the most critical yet intangible parts of successful design systems.
-
•
Four driving forces—clear objectives, executive sponsorship, peer buy-in, dedicated teams—must be balanced for a design system’s success.
-
•
Design systems are not one-off projects but continuous operating systems combining product, service, and community management.
-
•
Creating a shared language across silos prevents fragmentation and builds consistent user experiences.
-
•
Involving stakeholders meaningfully requires understanding their goals, fears, and incentives through tools like stakeholder maps.
-
•
Demonstrating impact to product managers through efficiency case studies and metrics is crucial for adoption buy-in.
-
•
Regular rituals—design critiques, office hours, workshops—are essential for co-creating and prioritizing design system updates.
-
•
Encouraging contribution from users can be supported with formal agreements, OKRs, and hands-on support to ease onboarding.
-
•
Design systems support larger organizational goals by connecting design maturity, user research, and business outcomes.
-
•
Focusing on the design of value beyond monetization fosters innovation and empowers excellence across organizations.
Notable Quotes
"Customers are rarely asking us to fix inconsistencies. What we really need to do is examine indirect indicators like activation rates and how confusing our products are."
"Having a design system is not an end goal. It’s about what the design system enables us to do in our unique company context."
"Sponsorship must come from all corners of the company—not just top executives but peers and stakeholders too."
"Involving designers means treating them like precious individuals who value autonomy and collaboration, not imposing rules."
"A design system team often has to wear multiple hats—diplomat, facilitator, architect, community manager—to keep momentum."
"Design system is a continuous process—product development, service to educate, and creating adoption conditions."
"Without shared ownership and participation, design systems risk becoming isolated and irrelevant."
"Design system contributors need help along the way—think of it like training wheels before they ride independently."
"Great design does not happen in isolation; it’s subject to power dynamics inside companies and requires cross-functional collaboration."
"Focus on the design of value that moves people and drives change, not just financial gains."
Or choose a question:
More Videos
"A lot of times those data streams are acting somewhat independently."
Brad Peters Anne MamaghaniShort Take #1: UX/Product Lessons from Your Industry Peers
December 6, 2022
"I like to think of myself as a DJ at a party, amplifying the power of design so more people can dance to the future."
Lona MooreScaling Design Beyond Designers
June 11, 2021
"Typing prompts is not the UX of the future. Integration into the interactive context where you work is better."
Josh Clark Veronika KindredSentient Design, AI, and the Radically Adaptive Experience (1st of 3 seminars)
January 15, 2025
"Being involved early in product planning lets us bring the art and science of research to where it can be most helpful."
Erin May Roberta Dombrowski Laura Oxenfeld Brooke HintonDistributed, Democratized, Decentralized: Finding a Research Model to Support Your Org
March 10, 2022
"AI moderation, in short, is a large language model that runs a moderated interview session without a human researcher present."
Tara TresselInvestigating qualitative depth of AI-moderated interviews
March 10, 2026
"We kept feeling the same consistent pain around some truths for our design system."
Charles Lee Jennie YipBuilding a New Home for the Atlassian Design System
October 22, 2020
"When we tailor education to individual needs, everyone benefits."
Kristin SkinnerFive Years of DesignOps
September 29, 2021
"User researchers stop at findings and insights, but often do not advocate for a direction."
Megan BlockerGetting to the “So What?”: How Management Consulting Practices Can Transform Your Approach to Research
March 26, 2024
"Public services are a multi-layered culmination of people and products, not just a single entity."
Shanti Mathew Natalie Sims Natalia RadywylCivic Design at Scale: Introducing the Public Policy Layer Cake
December 9, 2021
