Rosenverse
The $212 billion ‘so what?’: unlocking impact in development cooperation

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

The $212 billion ‘so what?’: unlocking impact in development cooperation

Gold
Thursday, November 20, 2025 • Advancing Service Design 2025
Share the love for this talk
The $212 billion ‘so what?’: unlocking impact in development cooperation
Speakers: Milan Guenther and Benjamin Kumpf
Link:

Summary

International development organisations manage significant global resources, with Official Development Assistance (ODA) totalling around $212 billion per year. Despite this, innovation efforts often suffer from “”perpetual pilotitis”” and remain uncoordinated and scattered, leading to a misalignment between goals and actual investment practices. Scaling successful interventions in this complex environment is a messy, non-linear process that can take 10 to 15 years in sectors like health and agriculture. The traditional “”raise funds, give to those in need, rinse and repeat”” model is proving insufficient for achieving the ambitious Sustainable Development Goals by 2030. Recognising this need, the OECD’s Innovation for Development Facility (INDEF) collaborated with consultancy EDA to apply an Enterprise Design approach at the level of National Development Agencies, specifically leveraging EDGY for collaboratively developing the “”Innovation Portfolio Service””. This service is a structured, iterative process designed to help international development agencies rethink and evolve their portfolio of innovation investments. It guides development agencies through key strategic conversations: “”what matters,”” “”what we are doing,”” the crucial “”so what?”” (analysing alignment), and “”now what”” (planning future action). Beyond designing for multiple layers of users all the way to aid recipients and beneficiaries, understanding these public enterprises, their organisational systems and investment processes, their deeply interdependent programs compared to stated strategic purposes proved crucial. Since rolling out the service, it has a significant uptake, by now visible in Iceland’s diversification of innovation investments, and other observable portfolio redistribution. Our service also facilitates transformational scaling, moving beyond “”more of the same”” to shaping local market conditions and ecosystems, exemplified by cases from Kenya, Ghana and Uganda. It empowers innovation teams to advocate for policy and process changes, leading to a more strategic and impactful use of development investments globally. This work directly engages with both organisational performance (overcoming barriers to strategic investment) and service performance (influencing how aid programmes deliver measurable outcomes at varying scales).

Key Insights

  • Public sector innovation portfolios are often fragmented and built from opportunistic micro-decisions rather than strategic planning.

  • Applying private sector innovation models directly in public agencies often fails due to language and cultural mismatch.

  • Enterprise Design Associates' 'Edgy' framework breaks down organizations into four elements: identity, experience, energy, and organization to guide design coherence.

  • The OECD innovation portfolio service helps national development agencies map, assess, and strategically realign investments for better impact.

  • Role play and lightweight prototyping ('scaffolding') enable testing intangible aspects like organizational capabilities without large IT builds.

  • A key challenge is aligning innovation investments with stated strategic ambitions, avoiding mismatches in risk appetite and focus areas.

  • Users of the service are organizations themselves, including innovation teams, other departments, and ecosystem partners—not individual consumers.

  • Visual metaphors such as 'sausages' made it easier for organizations to understand their own funding distributions and identify gaps.

  • The service supports clients in co-developing custom investment models to shift decision-making towards portfolio logic.

  • Public sector innovation requires addressing bureaucratic and political economy constraints creatively, rather than being stopped by them.

Notable Quotes

"Public sector is not known for innovation, but frankly, there is a lot of important innovation happening in the public sector and driven by the public sector."

"Our clients all have innovation portfolios, but if you zoom out, it's many micro decisions over time that are often opportunistic, lacking strategic connection."

"We didn’t want to develop yet another model but rather a customizable approach to support diverse clients with innovation portfolio management."

"Edgy asks three fundamental questions: Why are we here? What’s the role this enterprise plays in people’s lives? And what do we need to make it work?"

"Any service is a configuration of enterprise elements, reshaping and enabling the enterprise to deliver that service."

"Scaffolding is like the wireframe in the physical world, it’s what we do just enough of to push the experience forward and challenge constraints."

"When we showed the Iceland Ministry of Foreign Affairs their portfolio, the Foreign Minister said, we have to pivot our innovation investments to early-stage catalytic innovations."

"The challenge is co-developing a custom investment model that alters decision making based on portfolio logic rather than project-based thinking."

"We often don’t prototype everything ourselves; instead, we role play with client team members to simulate complex organizational aspects."

"Service design and enterprise design are not just for digital or government—they're applicable to complex organizational change and B2B market entry."

Ask the Rosenbot
Lisa Gironda
Opener: Chief of Staff–An unexpected journey
2024 • DesignOps Summit 2020
Gold
Erin Weigel
Failure Friday #6: 90% of Everything I Do is Either Broken or Pointless
2025 • Rosenfeld Community
Steve Sanderson
Discussion
2015 • Enterprise UX 2015
Gold
Joe Elmendorf
Shitty Maps: A Trojan Horse for Sensemaking
2026 • Rosenfeld Community
Jennifer Fraser
What would Emmy Noether Do? Math, Models and Mulling in UX Research
2023 • Advancing Research 2023
Gold
Aiyana Bodi
Three Key Climate Initiatives and How You Can Help
2024 • Climate UX Interest Group
Amanda Kaleta-Kott
The Joys and Dilemmas of Conducting UX Research with Older Adults
2022 • Advancing Research 2022
Gold
Nathan Shedroff
Redefining Value: Bridging the Innovation Culture Divide
2015 • Enterprise UX 2015
Gold
Anil Dash
Designing with power in the age of AI
2026 • Designing with AI 2026
Conference
Changying (Z) Zheng
Practical DesignOps: From Ideas to Tools That Teams Actually Use
2025 • Rosenfeld Community
Peter Merholz
Customer-Centered Design Organizations
2017 • Enterprise Experience 2017
Gold
Bria Alexander
OKRs—Helpful or Harmful?
2022 • DesignOps Community
Farid Sabitov
Automatization for Large Enterprise Teams
2024 • DesignOps Summit 2020
Gold
Bria Alexander
Day 3 Welcome
2024 • DesignOps Summit 2024
Gold
Alla Weinberg
How to Build and Scale Team Safety
2024 • DesignOps Summit 2020
Gold
Dave Hoffer
UX Job Search AMA #2 with Joanne Weaver and Dave Hoffer
2025 • Rosenfeld Community

More Videos

Alana Washington

"Benjamin Rial is going to tell a really awesome story about wayfinding and future wayfinding."

Alana Washington

Theme 3 Intro

October 1, 2021

Sofía Delsordo

"Every project and initiative we launched has been a Trojan horse navigating through dark matter."

Sofía Delsordo Kassim Vera

Public Policy for Jalisco's Designers to Make Design Matter

December 8, 2021

Crystal Philcox

"Building coalitions with people who share your goals and have power is critical to navigating high-risk innovation environments."

Crystal Philcox

The Many Faces of Operations

November 6, 2017

Sam Proulx

"The experience of using a screen reader is probably 10 times faster as you become more expert with it."

Sam Proulx

Designing For Screen Readers: Understanding the Mental Models and Techniques of Real Users

December 10, 2021

Sofia Quintero

"We made it a priority from day one to support data exports so customers can leave without wasting weeks migrating data."

Sofia Quintero

The Product Philosophy Behind EnjoyHQ

March 10, 2021

Doug Powell

"Designers have a set of superpowers that give us a unique ability to envision a better future."

Doug Powell

DesignOps and the Next Frontier: Leading Through Unpredictable Change

September 11, 2025

Johanna Kollmann

"What we measure is super important because it determines what people pay attention to. Without governance, priorities and ratings become outdated."

Johanna Kollmann

Insights-Driven Product Strategy: Get your Research to Count

December 6, 2022

Joel Branch

"We want to increase trust and engagement among end users by helping non-technical stakeholders participate in model evaluation."

Joel Branch

Humanizing AI: Filling the Gaps with Multi-faceted Research

March 11, 2021

Katie Johnson

"Everyone’s gonna be wrong. If you’re right all the time, you’re probably not taking big enough swings."

Katie Johnson

Disrupting generative AI products with just-in-time consumer insights

June 4, 2024