Rosenverse
The $212 billion ‘so what?’: unlocking impact in development cooperation

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

The $212 billion ‘so what?’: unlocking impact in development cooperation

Gold
Thursday, November 20, 2025 • Advancing Service Design 2025
Share the love for this talk
The $212 billion ‘so what?’: unlocking impact in development cooperation
Speakers: Milan Guenther and Benjamin Kumpf
Link:

Summary

International development organisations manage significant global resources, with Official Development Assistance (ODA) totalling around $212 billion per year. Despite this, innovation efforts often suffer from “”perpetual pilotitis”” and remain uncoordinated and scattered, leading to a misalignment between goals and actual investment practices. Scaling successful interventions in this complex environment is a messy, non-linear process that can take 10 to 15 years in sectors like health and agriculture. The traditional “”raise funds, give to those in need, rinse and repeat”” model is proving insufficient for achieving the ambitious Sustainable Development Goals by 2030. Recognising this need, the OECD’s Innovation for Development Facility (INDEF) collaborated with consultancy EDA to apply an Enterprise Design approach at the level of National Development Agencies, specifically leveraging EDGY for collaboratively developing the “”Innovation Portfolio Service””. This service is a structured, iterative process designed to help international development agencies rethink and evolve their portfolio of innovation investments. It guides development agencies through key strategic conversations: “”what matters,”” “”what we are doing,”” the crucial “”so what?”” (analysing alignment), and “”now what”” (planning future action). Beyond designing for multiple layers of users all the way to aid recipients and beneficiaries, understanding these public enterprises, their organisational systems and investment processes, their deeply interdependent programs compared to stated strategic purposes proved crucial. Since rolling out the service, it has a significant uptake, by now visible in Iceland’s diversification of innovation investments, and other observable portfolio redistribution. Our service also facilitates transformational scaling, moving beyond “”more of the same”” to shaping local market conditions and ecosystems, exemplified by cases from Kenya, Ghana and Uganda. It empowers innovation teams to advocate for policy and process changes, leading to a more strategic and impactful use of development investments globally. This work directly engages with both organisational performance (overcoming barriers to strategic investment) and service performance (influencing how aid programmes deliver measurable outcomes at varying scales).

Key Insights

  • Public sector innovation portfolios are often fragmented and built from opportunistic micro-decisions rather than strategic planning.

  • Applying private sector innovation models directly in public agencies often fails due to language and cultural mismatch.

  • Enterprise Design Associates' 'Edgy' framework breaks down organizations into four elements: identity, experience, energy, and organization to guide design coherence.

  • The OECD innovation portfolio service helps national development agencies map, assess, and strategically realign investments for better impact.

  • Role play and lightweight prototyping ('scaffolding') enable testing intangible aspects like organizational capabilities without large IT builds.

  • A key challenge is aligning innovation investments with stated strategic ambitions, avoiding mismatches in risk appetite and focus areas.

  • Users of the service are organizations themselves, including innovation teams, other departments, and ecosystem partners—not individual consumers.

  • Visual metaphors such as 'sausages' made it easier for organizations to understand their own funding distributions and identify gaps.

  • The service supports clients in co-developing custom investment models to shift decision-making towards portfolio logic.

  • Public sector innovation requires addressing bureaucratic and political economy constraints creatively, rather than being stopped by them.

Notable Quotes

"Public sector is not known for innovation, but frankly, there is a lot of important innovation happening in the public sector and driven by the public sector."

"Our clients all have innovation portfolios, but if you zoom out, it's many micro decisions over time that are often opportunistic, lacking strategic connection."

"We didn’t want to develop yet another model but rather a customizable approach to support diverse clients with innovation portfolio management."

"Edgy asks three fundamental questions: Why are we here? What’s the role this enterprise plays in people’s lives? And what do we need to make it work?"

"Any service is a configuration of enterprise elements, reshaping and enabling the enterprise to deliver that service."

"Scaffolding is like the wireframe in the physical world, it’s what we do just enough of to push the experience forward and challenge constraints."

"When we showed the Iceland Ministry of Foreign Affairs their portfolio, the Foreign Minister said, we have to pivot our innovation investments to early-stage catalytic innovations."

"The challenge is co-developing a custom investment model that alters decision making based on portfolio logic rather than project-based thinking."

"We often don’t prototype everything ourselves; instead, we role play with client team members to simulate complex organizational aspects."

"Service design and enterprise design are not just for digital or government—they're applicable to complex organizational change and B2B market entry."

Ask the Rosenbot
Bruce Gillespie
Learning from journalism: Balancing impactful communication with compassionate storytelling
2025 • Advancing Research 2025
Gold
Lija Hogan
Practical Principles of Inclusive Research
2023 • Advancing Research 2023
Gold
Ana Ferreira
Designing Distributed: Leading Doist’s Fully Remote Design Team in Six Countries
2024 • DesignOps Summit 2020
Gold
Sofia Quintero
Beyond Tools: The Messy Business of Implementing Research Repositories
2022 • Advancing Research 2022
Gold
Peter Van Dijck
Building the Rosenbot
2024 • Designing with AI 2024
Gold
Steve Baty
Breaking Out of Ruts: Tips for Overcoming the Fear of Change
2016 • Enterprise UX 2016
Gold
Christian Madsbjerg
Influencing Strategy
2020 • Advancing Research 2020
Gold
Craig Villamor
Design Systems for Ethical Design
2023 • Enterprise Community
World Usability Day Panel Discussion
2022 • DesignOps Community
Nidhi Singh Rathore
Embracing participation to unlock deeper truths in commercial research
2025 • Advancing Research 2025
Gold
Joy KendiMwiti
Deciding when to automate: Integrating AI in high-stakes systems
2026 • Designing with AI 2026
Conference
Indra Klavins
A Design Ops Girl in a Dev Ops World
2019 • DesignOps Summit 2019
Gold
Matt LeMay
You Don’t “Get” Anyone to Do Anything
2022 • Design in Product 2022
Gold
Louis Rosenfeld
Welcome / Housekeeping
2023 • Enterprise UX 2023
Gold
Louis Rosenfeld
You’ve got Gold! A Rosenverse demo with Lou Rosenfeld
2026 • Designing with AI 2026
Conference
Satyam Kantamneni
Do You Have an Experience Vision?
2023 • Enterprise Community

More Videos

Kyria Stephens

"Gunshots were a routine sound growing up. We became numb to it."

Kyria Stephens Marlon Kerner

Power to Heal: Civic Design in the Aftermath of Tragedy

November 17, 2022

Sarah Brooks

"Designing a service is really designing a new relationship between government and people, who come with enormous baggage."

Sarah Brooks Jennifer Pahlka

Fireside chat with Sarah Brooks and Jen Pahlka

October 21, 2021

Greg Nudelman

"If a bot can’t handle the query, it goes to a human—it's like Mechanical Turk for AI."

Greg Nudelman

Designing Conversational Interfaces

November 14, 2019

Taylor Klassman

"We want to foster a partnership between researchers and AI to enhance human expertise, not supplant it."

Taylor Klassman

The Evolution of UX Research Platforms

March 10, 2026

Jemma Ahmed

"We are sensemakers. No matter what data we are given, we make sense of it."

Jemma Ahmed

Theme 1 Intro

March 10, 2026

Louis Rosenfeld

"We do about a hundred free community sessions a year where anyone with membership can attend."

Louis Rosenfeld

The Rosenbot and the Rosenverse: An AMA with Lou Rosenfeld

June 5, 2024

Liza Pemstein

"Research is a group project and learning is a group project—you don’t have to be an expert but find those who are."

Liza Pemstein Jane Davis

Scaling Research Via an Ops First Model at Clever

March 27, 2023

John Calhoun

"Design teams don’t want a design ops drill, they need a quarter inch hole that requires a little bit of program management."

John Calhoun Rachel Posman

Meters, Miles, and Madness: New Frameworks to Measure the (Elusive) Value of DesignOps

September 24, 2024

Chloe Amos-Edkins

"Digital connectivity is necessary for participation in society, but half the world lacks internet access."

Chloe Amos-Edkins

A Cultural Approach: Research in the Context of Glocalisation

March 27, 2023