Key Insights

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  Design teams often face ambiguity and uncertainty after organizational changes, like mergers or acquisitions.

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  Creating a playbook can provide clarity around roles, responsibilities, and processes within a design team.

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  Using frameworks like Hackman’s Five Factor Model can structure the playbook for clarity and effectiveness.

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  A collaborative tool like Google Slides is effective for creating accessible and shareable resources.

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  The process of building a playbook can improve team morale by providing much-needed clarity and structure.

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  Incorporating vocabulary that resonates with the team and aligns with their projects can facilitate better communication.

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  Intentionally measuring clarity can quantify the impact of design operations interventions.

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  Getting scrappy and prioritizing progress over perfection can drive better results in dynamic environments.

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  The content of a playbook can be repurposed for various team needs, enhancing its value across the organization.

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  Design operations must continuously evolve, adapting resources like playbooks to remain relevant in a changing structure.

Notable Quotes