Theme 4: Intro
Summary
In this keynote, Bob Baxley shares a personal milestone marking 30 years since his move to Silicon Valley and his journey in tech design. He contrasts the early days when design conferences were small, to today’s global scale and growing recognition of UX in enterprises. Bob discusses the evolution from designers merely seeking a seat at the table to now having a tangible, though sometimes uncomfortable, place in organizational conversations. Drawing on experiences at companies like Apple and Pinterest, he challenges the notion of 'design-led' companies, noting that leadership’s true role is not just managing design teams but embedding a design mindset company-wide. He underscores the importance of forging strong relationships with internal partners as a highest-leverage activity for design leaders. Bob introduces the conference theme, centered on collaboration and partnership for transformation, and sets the stage for upcoming talks by Abby, Silas, and Cheryl, which balance theoretical frameworks with real-world case studies. Ultimately, he makes a compelling argument that advancing design thinking throughout organizations is vital not only for business success but also to promote better-designed, more thoughtful societies.
Key Insights
-
•
Enterprise UX design has grown from a niche practice to a global discipline over 30 years.
-
•
Design now has a definite seat at the corporate table, though it may still be somewhat marginal.
-
•
Effective design leadership involves transforming company culture, not just managing design teams.
-
•
Being 'design-led' is more about mindset integration than formal titles or structures.
-
•
Building strong relationships with internal partners is the highest-leverage action for design leaders.
-
•
Conferences on UX design have scaled from single minivan gatherings to worldwide participation.
-
•
Design skills are essential not just for companies but for promoting positive societal change.
-
•
Frameworks that guide partnership strategies help apply design mindsets effectively in organizations.
-
•
Combining theory with case studies provides a comprehensive understanding of design’s role.
-
•
The growth of UX reflects broader shifts toward human-centered approaches in enterprise technology.
Notable Quotes
"If you told me about a conference like this 30 years ago, you could have gotten all the participants in the backseat of a minivan."
"Design definitely has a seat at the table. It may not be the most comfortable seat, but it is there."
"Design-led does not need design-led—meaning leadership should push design mindset beyond just the design function."
"Our job as leaders is not just running the design function, but transforming the entire company culture."
"Building relationships with our internal partners may well be the highest leverage aspect of our jobs."
"A society that is designed is better than one that is simply built."
"We need more than just designers to transform society; it requires a broader mindset shift."
"The theme today, 'better together,' focuses on partnering with others to transform."
"We’re moving from wanting to see the table to having an actual place at it."
"Design skills help promote and improve society at large, not just careers or companies."
Or choose a question:
More Videos
"Inclusive design and accessibility need to move to the forefront with much more intentionality in how we work."
Dave Malouf Patrizia Bertini Jon FukudaThe Past, Present, and Future of DesignOps: a 2-part DesignOps Community Call (Part 2)
April 28, 2022
"We are all multitudes of identities and experiences, far beyond what any screen can show."
Jayne Engle Tanya Chung-Tiam-FookCivic Design for the Next Seven Generations—A Discussion on Sacred Civics
August 25, 2022
"We’re in a stage where AI is causing an explosion of crazy uses that are not very good right now, like the early days of laser printing."
Frances Yllana Jorge Arango Maria Taylor Briana ThomasThe Big Question about Impact: A Panel Discussion
September 24, 2024
"We constantly put the burden on women of color to navigate their voice instead of creating environments where everyone’s voice has value."
Joi FreemanA New Vantage Point: Building a Pipeline for Multifaceted Research(ers)
March 30, 2020
"The alternate to engaging with conflict is suffering quietly or accumulating conflict debt."
Laura WeissTurn Down the Heat: 3 Ways to Handle Conflict in the Moment
November 20, 2024
"Bring government stakeholders out into the community so they can see and feel the problems firsthand and build empathy."
Stephanie WadeBuilding and Sustaining Design in Government
December 8, 2021
"We haven't done a good job of coalescing all those different types of experiences together to create a practice around what Design Ops really is."
Dave Malouf Meredith Black Farid SabitovThe Past, Present, and Future of DesignOps: a 2-part DesignOps Community Call (Part 1)
February 17, 2022
"Every one of us is probably the lubricant in a system—you only notice us when things go bad."
Panel Discussion: Communicating the Value of DesignOps
November 7, 2018
"Data entry is the enemy; automation is the key to making research repositories successful."
Sofia QuinteroThe Product Philosophy Behind EnjoyHQ
March 10, 2021
Latest Books All books
Dig deeper with the Rosenbot
How can large enterprises design pilot programs that effectively test new research tools without excessive delays?
How can personal energy assessments and understanding control help in managing work stress and growth?
Why are some organizations moving away from third-party customer data platforms (CDPs)?