Summary
As the relational dynamics between researchers, participants, and organizations evolve, it’s essential to rethink team structures, roles, learning, and career paths for those working in insights. With expanding methodologies and a shift towards both knowledge curation as well as generation, our discussion explores how to position insight teams for success and empower individuals to thrive in a rapidly changing landscape.
Key Insights
-
•
Insights are not isolated findings but collective aha moments that help organizations make impactful decisions.
-
•
The most powerful insights emerge through collaboration across cross-functional teams, not from single researchers alone.
-
•
Triangulating data from multiple organizational sources and academic research builds more credible, holistic insights.
-
•
Positioning researchers as coaches and lateral leaders empowers stakeholders to use data responsibly and make better decisions.
-
•
Centralized insight repositories powered by generative AI can democratize access while maintaining curation and ethical controls.
-
•
Ethical research requires safeguarding participant privacy, creating psychologically safe environments, and standardized consent practices.
-
•
Leveraging real user stories and video content makes insights more relatable and compelling across functions.
-
•
Continuous education and clear communication about research roles and data usage build trust and reduce stakeholder frustration.
-
•
Embedding research early in product cycles avoids last-minute hypotheses and promotes solving the right problems efficiently.
-
•
Demonstrating the business impact of ethical and inclusive research practices helps gain leadership support and drive adoption.
Notable Quotes
"Insight is that aha moment, a new understanding that helps us make decisions that move us forward."
"Insights are the fire that inspires, challenges, and drives teams and stakeholders into action."
"We are doctors, not waiters — we combine data, context, and expertise to create meaningful insights."
"Researchers must shift from gatekeepers of knowledge to coaches who help others understand what to trust."
"Triangulate, triangulate, triangulate — use multiple data sources and secondary research to build robust insights."
"An insight repository curated thoughtfully and powered by generative AI makes research accessible anytime with trusted references."
"Position research as strategic partners early in the process, not as work to be done at the end of the production line."
"Ethics isn’t just about empathy during research, it’s every step where humans are involved."
"Demonstrate business value of less extractive, participatory research methods to make ethical practices easier to adopt."
"Video newsletters sharing real user stories create empathy and engagement far beyond numbers and reports."
Or choose a question:
More Videos
"What if you didn’t know there were important questions you should be asking in your data?"
Ian JohnsonLatent Scope: Finding structure in unstructured data
June 11, 2025
"Diverse teams build diverse products that work for more people."
Sam ProulxAccessibility: An Opportunity to Innovate
September 8, 2022
"When UX researchers and product managers collaborate, the product speaks to users’ hearts."
Prayag Narula Hannah HudsonEmpowering Designers to do Good Research
March 11, 2022
"Maturity is not linear; the tanker company had a lot to learn from the speedboat, and vice versa."
John CutlerOxbows, Rivers, and Estuaries: How to navigate the currents of change (without burning out)
December 3, 2024
"Bad data in, bad data out — making sure research participants are diverse by race, gender, tenure, and location is crucial for inclusive products."
Anna Avrekh Amy Jiménez Márquez Morgan C. Ramsey Catarina TsangDiversity In and For Design: Building Conscious Diversity in Design and Research
June 9, 2021
"Talking in first person increases empathy and leads to better design outcomes."
Noz UrbinaRapid AI-powered UX (RAUX): A framework for empowering human designers
May 1, 2025
"No one knows how to cook with the new ingredients of technology yet, and that’s why we face ambiguity and uncertainty."
Greg PetroffEverything is About to Change: Software as Material
June 8, 2016
"Lots of service design has been happening but in disguise and not called that."
Andy Polaine Lavrans LøvlieWhat is the role of service design in product-led organizations?
December 3, 2024
"Your impact depends on strategic goals and context; without clarity, you won’t have the maximum impact."
Patrizia BertiniDesignOps + KPIs = Measure your Impact!
January 8, 2024
