Summary
The world of UX research is evolving fast. With AI-powered tools, remote research, and moderated and unmoderated methods coming together in one place, teams can move faster than ever to understand user behavior and turn insights into action. But building a research platform is a completely different story. In this session, Taylor Klassman reflects on how her team is building research tools shaped by the real needs of researchers and designers today, and how they’re thinking ahead to support what research will need next. Hear how Dscout evolved from a diary study tool into a robust UX research platform. You'll also hear howTaylor’s team turns feedback & research insights into features & product innovations, and how to get a forward-looking perspective on how research tools need to evolve to support what’s next.
Upcoming events
Research, from Unimaginable to Presently Possible: A Future-Casting Sticky-Note Sprint
Connect with the Advancing Research Community
Research is a team sport: advancing the work when everyone does the research
From generic to contextual research insights with AI | Live Q&A
Participant Recruitment and Management Tools
Co-Design vs Faux-Design: Navigating the Complexities of Sharing Power in Co-Design
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