Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Theme 2: Enterprise Team Journey
Gold
Monday, June 3, 2019 • Enterprise Experience 2019
Share the love for this talk
Theme 2: Enterprise Team Journey
Speakers: Kevin M. Hoffman
Link:

Summary

Teams Work How People Work You’re part of a cross-functional team dedicated to creating an amazing product experience. You’re an essential piece of a larger puzzle. But how does your piece mesh with all the others? This first-of-its-kind interactive session will blend improvisation, audience participation, panel-style discussion, and more to explore the inner dynamics of cross-functional enterprise teams. We’ll illustrate a few best (and probably a few worst) practices, and you’ll walk away with a new found understanding for your colleagues and a renewed sense of ways to make the fit between your different roles clearer and more effective. Participating in this session: - Christian Crumlish, Head of Product, 7 Cups - Jacqui Frey, Director of Design Operations, MailChimp - Kristina Halvorson, Founder, CEO, Brain Traffic - Jamie Janssen, Research Manager for Shared Rides, Uber Technologies, Inc - Ramya Mahalingam, Associate Design Director, McKinsey & Company - Adam Penly, Lead Frontend Architect, Capital One

Key Insights

  • Conflict can be viewed as a zero-sum game where one team's win is another's loss, or as creative tension that fosters innovative outcomes.

  • Fostering open communication and collaboration between designers and engineers is crucial for effective product development.

  • Understanding different roles and their challenges can help mitigate conflicts and enhance teamwork.

  • Engaging stakeholders early in the design process can lead to better alignment and understanding of goals.

  • Improvisation exercises can effectively illustrate team dynamics and encourage creative thinking.

Notable Quotes

"We're going to explore those relationships through improvising around a fictional product."

"Think of a string on an instrument... it plays exactly the right note when tension is balanced."

"It's about having the right conversations at the right time to include everyone in the vision."

"Sometimes it’s about leading with empathy, learning about stakeholders' pressures."

"Content is the fuel driving the experience; leadership must acknowledge its value."

More Videos

Amy Jiménez Márquez

"The distinction between 'kindness' as guiding improvement versus 'niceness' as avoiding difficult conversations was noted."

Amy Jiménez Márquez Michael J. Metts Joie Chung

The Atypical UX Manager Path

July 23, 2020

Dave Gray

"Seek opportunities to understand the beliefs that underlie behaviors."

Dave Gray

Liminal Thinking: Sense-making for systems in large organizations

May 14, 2015

Sarah Barrett

"A chatbot is not a silver bullet; understanding user journeys is fundamentally important."

Sarah Barrett

AI in Real Life: Using LLMs to Turbocharge Microsoft Learn

February 13, 2025

Sam Ladner

"Interviews are not just a matter of angel or devil; we can still use them but with responsibility and the right context."

Sam Ladner Megan Blocker Tanvi Dhond Katie Hansen Ricardo Martins

Methodologies: Beyond the interview [Advancing Research Community Workshop Series]

September 4, 2024

Lija Hogan

"We are undergoing a massive switch in user interface paradigms as we develop AI, chatbots, and voice interfaces."

Lija Hogan Milan Mijatovic Sam Proulx Louis Rosenfeld

Three Years Out: Perspectives on the Near-Term Future of User Research

March 15, 2024

"Every single employee in the company should take customer service calls every quarter, it builds insight."

Panel Discussion: Communicating the Value of DesignOps

November 7, 2018

Sarah Rink

"Talking to a broader community is essential for understanding diverse research experiences."

Sarah Rink

Remote User Research: Dos and Don'ts from the Virtual Field

June 11, 2020

Melissa Tsang

"Values can be perceived as just fancy words on a wall, but they must be operationalized."

Melissa Tsang

From Insights to Action: Driving Business Values through DesignOps

January 8, 2024

Taylor Jennings

"The repository is something that serves researchers directly, not just stakeholders."

Taylor Jennings Joe Nelson Alex Knoll

Repository Retrospective: Learnings from Introducing a Central Place for UX Research

March 9, 2022