Summary
In this panel, design leaders at JPMorgan will discuss how we focus on people as the key pillar for the work and value we create for the organization. Join us for this interactive conversation with a moderated Q& from the audience.
Key Insights
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Design operations at JP Morgan are focused on enhancing B2B experiences for a range of clients.
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The global design team consists of diverse members and has evolved from product design to a multidisciplinary approach.
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Diversity, equity, and inclusion are prioritized in the workplace to foster engagement and belonging.
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The ‘designer of the future’ needs skills in data analysis and a strong understanding of business processes.
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Flexibility and the ability to pivot are crucial qualities for designers as organizational needs evolve.
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Digital transformation at JP Morgan requires a holistic approach that includes cultural shifts across teams.
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A well-defined design system can support over a thousand applications, demonstrating significant organizational impact.
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Emphasis on mentoring and onboarding programs is vital for new designer integration and effectiveness in a large organization.
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Design operations play a critical role in the organizational structure to alleviate managers from logistical tasks.
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Continuous dialogue about diversity in hiring practices is essential to ensure representation and progression.
Notable Quotes
"We create experiences that help our clients and organizations navigate complex financial services."
"Diversity makes us stronger and is critical for innovation and engagement in our design practice."
"We realize that we haven't done nearly enough to bridge the representation gap in our teams."
"The ideal designer of the future is balanced in data analysis and storytelling."
"Flexible and agile designers are needed to recognize and adapt to system needs periodically."
"Digital transformation cannot be effectively done in isolation but must include everyone in the organization."
"The power of design is about moving from an existing condition to a preferred condition."
"Curiosity and the willingness to learn are key traits for a successful designer."
"Effective partnerships and relationships are crucial in achieving successful design outcomes."
"Design operations teams help free up designers to focus on impactful work."
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