Becoming a Changemaker by Leading with Design
Summary
Key Insights
-
•
The role of design leaders has evolved from product delivery to shaping organizational culture at scale.
-
•
Changemakers must assess 'ground conditions' like executive support and resources before accepting leadership roles.
-
•
Rushing into change without understanding the organization's history and culture ('coming in too hot') often generates resistance.
-
•
Building a shared vision requires inclusive collaboration where all stakeholders feel heard and represented.
-
•
Prioritization and focus on a few small wins prevent burnout and enable sustainable change.
-
•
Tools like the impact matrix help teams evaluate effort versus impact to choose projects wisely.
-
•
Vision without execution is futile; delivering tangible outcomes with prototyping and milestones is essential.
-
•
Failure is inevitable in change leadership; embracing mistakes with courage leads to growth and innovation.
-
•
Visual communication techniques enhance stakeholder understanding and trust during complex change efforts.
-
•
Changemakers don’t necessarily need formal design training but must adopt design as a mindset and problem-solving strategy.
Notable Quotes
"The best future leaders will embody the qualities and traits of a DEO — design executive officer — creative business leaders at the intersection of design and business."
"Change is fundamentally a design problem and therefore change can be designed."
"Before you accept a mission as a changemaker, ask yourself do you have a clear directive, champion support, and the right resources?"
"Coming in too hot means running into a burning building like a firefighter, ignoring past work, and rushing without listening."
"Nobody wants to be told to do your thing unless it’s clear that it helps their thing. It’s just human nature."
"Don’t boil the ocean. Get small wins before you go for the big change."
"You need maniacal focus to prioritize, but remain flexible as priorities will always change."
"Vision without execution is hallucination. You must make outcomes tangible and measurable."
"Failure sucks and hurts, but if you haven’t failed, you haven’t taken enough risks."
"When you hit the bottom, that’s where creativity flourishes and it’s time to iterate, evolve, and redesign."
Or choose a question:
More Videos
"Working this way is unsustainable at best and set up for failure at worst."
Jonathon ColmanHow to Maximize the Impact of Content Design
January 8, 2024
"Could the Civic Design Library offer electronic book checkouts like the Toronto Public Library does?"
Ariel KennanCivic Design in 2022
January 13, 2022
"Today’s about celebrating the big and small innovations that make us more effective and intentional."
Jon FukudaTheme 3 Intro
September 25, 2024
"We made a system that wouldn’t work if any part of the code or any team disappeared or refused to cooperate."
Husani OakleyBias Towards Action: Building Teams that Build Work
June 14, 2018
"Most security work happens below the surface where users don’t need to think about it."
Heidi TrostTo Protect People, You Have to Protect Information: A Human-Centered Design Approach to Cybersecurity
January 23, 2025
"Put more in than you take out — that’s the rule of thumb I give for contributing to repositories."
Brigette Metzler Dana ChrisfieldResearch Repositories: A global project by the ResearchOps Community
August 27, 2020
"Peter Conner, our lawyer, redesigned compliance training so people took fewer courses but more relevant ones."
Julie BaherCulture Change—My Journey
May 14, 2015
"You have to be careful not to be too weird; mental models differ internationally."
Sam LadnerHow Research Can Drive Strategic Foresight
March 9, 2022
"I am sick and tired of other people telling us what our role is without having done the work."
Jemma AhmedTheme 2 Intro
March 26, 2024
