Shivanjali M.
Research Operations Lead, SumUp
Shivanjali M. (preferred name Shiv) leads Research Operations at SumUp, and is based in Berlin, Germany. With a background in Academic Research and Linguistics, she transitioned from academia to industry, bringing a rigorous and human-centred lens to building scalable, ethical research frameworks for global teams. At SumUp, Shiv focuses on scaling end-to-end research processes, building high-impact participant panels, and driving data-informed decision-making through automation, compliance, and cross-functional collaboration.
Shiv’s work sits at the intersection of Product, Engineering, and Design — often partnering with Data and Tech teams to develop internal systems that make the user voice more accessible and actionable. Drawing on her linguistic background, she brings a distinctive perspective to how teams capture, organise, and act on user insights — transforming complex operational challenges into clear, repeatable practices that scale.
