Shivanjali M.
Research Operations Manager, SumUp
Shivanjali M. (Shiv) is a Research Ops professional based in Berlin, Germany. Her work sits at the intersection of Product, Engineering, and Design — often partnering with Data and Tech teams to develop internal systems that make the user voice more accessible and actionable. Drawing on her linguistic background, she brings a distinctive perspective to how teams capture, organise, and act on user insights — transforming complex operational challenges into clear, repeatable practices that scale.