Jon Fukuda

"Innovation isn't just a buzzword in design ops."

"AI will have outsize impacts in certain areas, but it won't transform everything all at once."

"If design ops is seen as a tactical role, it will struggle to have an impact."

"We should optimize rather than maximize our design operations for better effectiveness."

"There's a lot happening that we feel we can be a part of."

"User research informed design is just one part of the information schema."

"Today, change and the uncertainty that it brings rule us day and night."

"People will forget what you did. They'll forget what you said, but they'll never forget how you made them feel."

"We're here to take complexity head-on."

"Growing your design ops role can come from any background, it's about transferable skills."

"It's about making researchers and designers more efficient and highly performant."

"The future is now; it's just not evenly distributed."