Jon Fukuda

" Product design has edged in as a culminating term, similar to how UX design specialized years ago. "

" Research teams often don’t know how to plug their insights beyond the immediate study to influence ongoing product decisions. "

" Managing resistance isn’t just pushing through it; it’s about aligning people, practices, and goals. "

" Without a human in the loop, AI can go off and do crazy disastrous things. "

" Design ops is not execution or tactical, it’s a leadership role that brings design thinking to the whole organization - Patrizia. "

" Design ops must run as a business, setting KPIs, managing budgets, and delivering measurable value. "

" Fostering a culture of use and leadership is essential to make these tools part of daily rituals. "

" AI is a great automated assist, but it is not yet an insight generator like we hope for in UX research. "

" Whatever you were a year ago, whatever you believe design ops looks like today, don't let those be moment prisons for you. "

" The art of storytelling is the ability to talk about difficult subjects in a way that leaves people feeling good. "

" We don’t need a north star. We need a constellation that allows us to see the full picture. "

" Don't reinvent the wheel all the time; build on top of what others have built. "

" We’re helping to create those natural conditions in which design and designers thrive by bringing our own sense of sacredness and nobility. "

" Inclusive design and accessibility need to move to the forefront with much more intentionality in how we work. "