Jon Fukuda

" The COO isn’t paying attention to ops silos—COOs focus on longer term strategic enablement beyond today’s operational teams. "

" Managing resistance isn’t just pushing through it; it’s about aligning people, practices, and goals. "

" Without a human in the loop, AI can go off and do crazy disastrous things. "

" Operations is the de-risking activity that creates scalable processes for better outcomes - Theresa. "

" Design ops must run as a business, setting KPIs, managing budgets, and delivering measurable value. "

" We encourage you all to be your own heroes and connect your own documents. "

" We see AI as a tool that can quickly sketch ideas and ask thoughtful questions to take designs to the next level. "

" Moment prisons are moments in time that have defined us but also trap us through definitions, concepts, metaphors, and dogmas. "

" The heart of the storyteller is actually the heart of the story. "

" Planned right and managed right is the key to designing it right, not just designing the right thing and building it right. "

" Go meet someone new at this conference and set up a coffee chat next week. "

" Design ops is far more than measuring and optimizing processes and tools. "

" Sometimes it’s easier to say what DesignOps isn’t than what it is. "