Jon Fukuda

" Often tooling is a vacuum particularly around insights repositories—everyone wants it or no one wants it. "

" Innovation isn’t just a buzzword in design ops; it’s at the core of how we shape the future of the design practice. "

" Empathy means constantly going back to the people using the tools and hearing their feedback. "

" Design ops is not execution or tactical, it’s a leadership role that brings design thinking to the whole organization - Patrizia. "

" Scaling is not just about more but about providing solutions at scale using nested units like Russian dolls. "

" We don’t need a north star, we need a constellation that allows us to see the full picture. "

" People tend to forget that the A in AI stands for artificial, which is basically fake intelligence. "

" Define who you are and who you need to become. Lean into the change because for better or for worse, design ops is changing. "

" Resistance is real, and it’s tied to our body’s natural protective responses to change. "

" This DP&M tool is not just another knowledge base, it’s a living database that supports managing relationships and parsing information into views tailored to user roles. "

" I’m still early on in measuring accessibility impact but tying early bug fixes to ROI is promising. "

" It’s about making researchers, designers, cross-functional collaborators more efficient and more highly performant. "

" DesignOps has an obligation to bring positivity back into design practice. "