Jon Fukuda

" Different ops functions have different incentives; aligning those incentives could make leaps and bounds in collaboration. "

" Managing resistance isn’t just pushing through it; it’s about aligning people, practices, and goals. "

" Without a human in the loop, AI can go off and do crazy disastrous things. "

" Operations is the de-risking activity that creates scalable processes for better outcomes - Theresa. "

" Without real business world experience, most leaders struggle with the overwhelming amount of demands placed on them. "

" A designer working on a new component needs to understand not just that component but the templates using it and overall approach. "

" AI is a great automated assist, but it is not yet an insight generator like we hope for in UX research. "

" We're hearing do more with less, cut down or cut out the research, build features that we tell you to, not the ones users ask for. "

" The heart of the storyteller is actually the heart of the story. "

" Planned right and managed right is the key to designing it right, not just designing the right thing and building it right. "

" You gotta write that charter to get clarity with your team. "

" There’s a journey in growing successful design ops practice and practitioners that we’ll hear from in this theme. "

" We’re still at a nebula moment where defining what DesignOps truly is remains difficult. "