This video is featured in the Rosenfeld Authors Answer your Questions playlist.
Summary
Join us for an engaging Ask Me Anything (AMA) with Rachel Posman and John Calhoun, the authors of the upcoming book The Design Conductors: Your Essential Guide to Design Operations. This book acts as a comprehensive guide to DesignOps that will teach you how to successfully advocate for, build out, scale up, and ultimately operate design organizations. Rachel and John will share insights from their extensive experience in the field and answer questions in this interactive session. Together, let's explore how effective design operations can drive impactful outcomes and empower teams to achieve success. Walk away having gained valuable perspectives on the evolving landscape of design operations and the critical role it plays in delivering exceptional design solutions. Bring your questions about design operations and don't miss this chance to connect directly with the authors of this must-read DesignOps book!
Key Insights
-
•
Making design ops work visible to leadership is critical to securing investment and recognition.
-
•
Saying no is the most powerful skill for design ops practitioners to focus effort on meaningful work.
-
•
The conductor metaphor captures design ops as a leader orchestrating harmony, not a player doing design.
-
•
Design ops professionals arise from varied backgrounds: design, program management, business, or specialist domains.
-
•
Design ops competencies evolve by career stage; not all skills are required immediately.
-
•
The heroes framework categorizes impact metrics into health, effectiveness, readiness, outcomes, ecosystems, and sentiment.
-
•
Design ops and product ops share many functions and skillsets but serve different organizational areas.
-
•
Collaboration between design and product leadership, potentially rebranded as user success leadership, is an ideal future state.
-
•
AI will transform design ops by becoming part of tooling, collaboration, review, and even end-user roles.
-
•
Design ops roles are commonly individual contributor positions, though some may evolve into embedded or managerial roles.
Notable Quotes
"Designers deserve support and infrastructure so they can really excel in their work."
"How are executives going to invest in you if you don’t show the work? If they can’t see it, they won’t invest."
"The most powerful word in the design ops vocabulary is no."
"It’s okay to be bossy because we need leaders who are opinionated and thoughtful and have a point of view."
"Design ops isn’t just a support role; it is a strategic partner involved in decision making."
"Only one of the four common design ops backgrounds is design; others include program management and business skills."
"The heroes framework helps show the specific contribution design ops makes through measurable impact categories."
"Design ops and product ops are way more alike than dissimilar; they differ mainly in the orgs they serve."
"Why pick sides between product and design ops leadership? Why not both as user success leadership?"
"AI is not just a tool; it will be a worker, a reviewer, or even an end user in design processes."
Or choose a question:
More Videos
"Design operations is about being that resilient force on behalf of everyone else in your organization."
Dave MaloufTheme 3: Introduction and Provocation
January 8, 2024
"We have been focused for so long on getting that seat that we haven’t realized that a lot of us are actually already there."
Dalia El-ShimySo You've Got a Seat at the Table. Now What?
March 31, 2020
"Breaking habits for new users, such as Mac users switching to Windows, requires mapping mental models carefully to reduce pain."
Paula BachImproving Legacy Software: How Much Better Does it Have to Be?
March 11, 2022
"IBM pivoted its design education program from in person to online very quickly and successfully."
Lada GorlenkoTheme 2 Intro
June 9, 2022
"Every board member can interpret an NPS score differently depending on their role and responsibilities."
Landon BarnesAre My Research Findings Actually Meaningful?
March 10, 2022
"UX maturity can move backward after reorgs or leadership changes, which is frustrating but common."
Susan WeinschenkEvaluating the Maturity of UX in Your Organization
January 15, 2020
"We're hearing do more with less, cut down or cut out the research, build features that we tell you to, not the ones users ask for."
Jon FukudaTheme One Intro
October 2, 2023
"I am one of the lucky ones. I have not lost my job this year and I get to work on inclusion and accessibility every day."
Saara Kamppari-MillerTheme Three Intro
October 4, 2023
"You’re the ones who’ve weathered digital transformations, Six Sigma initiatives, agile and lean, and you might have even thrown up on or twice on a product manager."
Louis RosenfeldWelcome / Housekeeping
June 6, 2023
