Rachel Posman
Co-author of The Design Conductors
Rachel Posman is a seasoned Design Operations leader driven by the opportunity to empower teams to deliver customer and business success while achieving personal and professional growth. Currently, Rachel leads the Central DesignOps team for Salesforce’s global UX organization, which designs programs, processes, and systems that enable the design of great product and employee experiences. Previously, she led design and research operations at Uber Eats, and was a Design Program Management leader for the service and experience design teams at Capital One, Adaptive Path, and others. Rachel draws inspiration from her background in business, design strategy, service design, and a first career as a professional ballet dancer, blending these disciplines into her holistic approach to problem-solving and leadership in DesignOps.
Rosenverse talks by Rachel:
" Design ops and product ops are way more alike than dissimilar; they differ mainly in the orgs they serve. "
"Ask Me Anything" with Rachel Posman and John Calhoun, Authors of the Upcoming Rosenfeld Book, The Design Conductors
September 25, 2024
" Design ops isn’t rocket science, but between us it might actually be harder. "
Meters, Miles, and Madness: New Frameworks to Measure the (Elusive) Value of DesignOps
September 24, 2024
" If nobody owns the onboarding experience, it likely won’t get done or get the energy it deserves. "
Two Sides of the DesignOps Coin: Teams Ops and Product Ops
January 8, 2024
" We operationalize, orchestrate, and optimize as design ops practitioners. "
Bring your DesignOps Story to Life! The Definitive DesignOps Book Jam
October 3, 2023
" Employee experience and customer experience are inextricably tied—operationalizing design Ops impacts both. "
A Closer Look at Team Ops and Product Ops (Two Sides of the DesignOps Coin)
November 19, 2020
" Breaking up design research training into short exercises over time helps get people out of the building and engaged. "
The Bigger Picture: A Panel Discussion
October 23, 2019
