Rachel Posman
Co-author of The Design Conductors
Rachel Posman is a seasoned Design Operations leader driven by the opportunity to empower teams to deliver customer and business success while achieving personal and professional growth. Currently, Rachel leads the Central DesignOps team for Salesforce’s global UX organization, which designs programs, processes, and systems that enable the design of great product and employee experiences. Previously, she led design and research operations at Uber Eats, and was a Design Program Management leader for the service and experience design teams at Capital One, Adaptive Path, and others. Rachel draws inspiration from her background in business, design strategy, service design, and a first career as a professional ballet dancer, blending these disciplines into her holistic approach to problem-solving and leadership in DesignOps.
Rosenverse talks by Rachel:
" Design ops and product ops are way more alike than dissimilar; they differ mainly in the orgs they serve. "
"Ask Me Anything" with Rachel Posman and John Calhoun, Authors of the Upcoming Rosenfeld Book, The Design Conductors
September 25, 2024
" Design ops is a flexible and adaptable practice, meaning our goals and outcomes are usually more fluid than stable. "
Meters, Miles, and Madness: New Frameworks to Measure the (Elusive) Value of DesignOps
September 24, 2024
" Team ops goes wide to support 300-plus UX designers globally; product ops goes deep supporting 40-plus product design teams. "
Two Sides of the DesignOps Coin: Teams Ops and Product Ops
January 8, 2024
" Distinguishing design ops from design leadership and management is a big, messy space we want to bring clarity to. "
Bring your DesignOps Story to Life! The Definitive DesignOps Book Jam
October 3, 2023
" My path into design Ops was winding—I started as a professional ballet dancer before falling in love with academia and design. "
A Closer Look at Team Ops and Product Ops (Two Sides of the DesignOps Coin)
November 19, 2020
" People in our environment had an allergic reaction to happiness or delight, so we used sentiment or satisfaction instead. "
The Bigger Picture: A Panel Discussion
October 23, 2019
