Key Insights

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  Remote research practices evolved rapidly due to the pandemic but lack collective processing of what has been gained or lost.

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  Research must move from reactive, evaluative roles to strategic partners influencing long-term roadmaps.

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  Building relationships with internal change agents can amplify research impact within organizations.

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  A sociological and equity-centered approach is essential to make research inclusive and address systemic biases.

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  Organizational cultures often exclude or harm researchers of color, impacting diversity and inclusion.

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  Large companies like Amazon align research closely with yearly business planning to anticipate future needs.

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  Bridging insights across multiple disciplines (data, marketing, research) creates more influential narratives.

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  Claims of research as sole 'human experience' experts risk arrogance; humility and collaboration are key.

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  The field is experiencing a tension between professionalization with standards and the need for inclusivity and diversity.

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  Training and supporting the next generation of researchers is critical to avoid repeating past mistakes and to sustain the field's growth.

Notable Quotes