Key Insights

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  Everyone in design operations is a designer of systems, policies, and culture, not just of products or visuals.

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  Dominant culture is a constructed set of norms and values imposed by the groups in power, not a natural default.

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  Characteristics of dominant culture include white supremacy culture, patriarchy, Judeo-Christian norms, individualism, colorism, heteronormativity, ableism, and Eurocentrism.

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  Design operations roles hold significant power to either reinforce or dismantle inequitable systems within organizations.

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  Freedom Dreaming is a practical, creative framework from the Black radical tradition to envision just systems and spark change.

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  Intersectionality helps uncover how multiple marginalized identities compound obstacles within dominant culture.

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  Companies are increasingly required to prioritize equity and social justice to attract Gen Z talent and reduce litigation risks.

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  Aligning with dominant culture often leads to rewards but marginalizes those who don’t conform, creating exclusion and psychological harm.

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  Key reflective questions can help identify dominant culture’s influence, such as who is missing from communities and which harmful behaviors are rewarded.

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  Creating space for subcultures to thrive benefits everyone, including those aligned with dominant culture, and leads to healthier organizations.

Notable Quotes