Sam Proulx

" If you press the exact same button today and tomorrow you get two different results, that’s non-deterministic UX. "

" Customizability is about meeting people where they are, whether that’s on mobile, desktop, voice interaction, or different communication channels. "

" If you build accessible shopping with these four keys, compliance with legal standards like WCAG will naturally fall into place. "

" Apple has thought hard about letting people unbox and set up their phone entirely without help, including turning on VoiceOver. "

" We often say don’t make me think. When that’s not possible, reuse and recycle those learnings. "

" Auto-complete absolutely is an accessibility feature because it helps reduce typing effort for screen reader users. "

" Consistency reduces cognitive load not just for screen reader users but for people with ADHD and other cognitive challenges. "

" If you want to understand the actual experience, you need a native assistive technology user involved. "

" Those of us who do not understand history are doomed to repeat it. "

" Mobile screens can be angled and positioned easily, which helps if you struggle with glare or neck positioning. "

" Nothing about us without us. "

" Apple solved the problem of making touchscreens accessible by inventing VoiceOver and providing rich APIs for developers. "

" Accessibility is not a single project, it’s a journey that requires continuous iteration and improvement. "

" Voice control on mobile was developed primarily to support people with disabilities. "

" When we solve accessibility challenges, everyone benefits, not just people with disabilities. "

" Starting your accessibility efforts on mobile makes the process simpler and easier to reuse when expanding to other platforms. "

" Separate accessible designs are never equal, so we must design inclusively from the start to unlock all the benefits of accessibility. "

" Accessibility is no longer considered something that someone else should do — it’s a first-party responsibility. "

" Mobile has some of the most mature built-in assistive technology that just comes installed. "

" Thinking about accessibility is really thinking about creating technology that works for all people all the time. "

" The experience of using a screen reader is probably 10 times faster as you become more expert with it. "

" The System Usability Scale’s question about needing a technical person to use the system is confusing and inaccurate for screen reader users. "

" Aim to work with at least one person on each platform your product supports, because assistive tech varies. "

" Hover is very difficult for users who use switch systems or head mice because they can only click or not click and have trouble holding steady to hover. "

" Most people listen to 250 words per minute; I often listen at 400 to 800 words per minute. "

" Alternative navigation includes things like switch systems, voice dictation, and head mice to replace standard keyboard and mouse. "

" On mobile, the screen reader intercepts all touches so users can explore without accidentally activating anything. "

" Screen readers let us jump directly to content, replicating visual skimming of a web page. "