Opening Remarks
Summary
Bria welcomes attendees to the final day of Design Ops Summit 2023 and introduces the theme curated by Sarah Campari Miller, Design Ops Plus. She provides practical instructions on navigating the conference program, emphasizing the importance of setting the agenda to personal time zones for clarity. Bria highlights sponsor sessions from Fable, Balsamic, and Laina, encouraging participation as they offer valuable, non-sales content for free. She explains how to use the digital swag bag via QR code or direct link and underscores the importance of Slack for engagement, including specific channels for general discussion, sponsor interactions, and customer service. Bria stresses the significance of placing questions in speaker-specific threads to prevent getting lost amid high participant activity. Attendees are reassured that note-taking is optional as session materials, notes, videos, and decks will be promptly available. She gives special recognition to Lauren Cantor and Kate for their librarian roles supporting resource curation. Finally, Bria reminds everyone to follow the conference code of conduct, ensuring a respectful and inclusive environment, inviting attendees to reach out if they face discomfort or need assistance.
Key Insights
-
•
The conference uses a time zone widget to ensure attendees worldwide follow sessions accurately.
-
•
Sponsor sessions are free, optional, and designed to deliver practical Design Ops insights without sales pitches.
-
•
Slack is a central hub for live interaction, including asking questions and seeking customer service during the event.
-
•
Questions for speakers must be posted in specific Slack threads to avoid getting lost amid hundreds of participants.
-
•
All session resources including notes, sketch notes, videos, and decks are made available quickly, reducing the need for manual note-taking.
-
•
The digital swag bag via QR code or URL provides attendees with sponsor offers and resources conveniently.
-
•
Lauren Cantor and Kate serve as house librarians, curating multidisciplinary design strategy resources that enhance conference value.
-
•
The event’s code of conduct is prominently available on every webpage, ensuring attendee safety and respectful behavior.
-
•
Sponsors play a crucial role in enabling the conference, and their contributions are openly acknowledged throughout the event.
-
•
Cohorts in Slack foster small community engagement and peer interaction, which are highly valued by attendees.
Notable Quotes
"We are on our third and final day of Design Ops 2023."
"Design Ops plus — what does that mean? You’ll find out very shortly."
"Please put your dropdown or your personal agenda in your local time zone so there’s no ambiguity."
"Sponsor sessions are completely free and not just a normal sales pitch, they’re very similar to the main programming."
"If you have a question for one of the speakers, put it in the specific thread associated with the talk or it will get lost."
"No need to take notes at this conference. We share notes, sketch notes, videos, and decks very quickly."
"Huge shout out to Lauren Cantor, our house librarian, for her wonderful contributions."
"We are obligated to treat each other with kindness and respect, even though we’re a virtual community."
"If you feel uncomfortable or bullied, it is so important that you know you can reach out for help."
"Sponsors make this conference possible, and we genuinely thank you from the bottom of our hearts."
Or choose a question:
More Videos
"Change is fundamentally about people—our approach lives out agile principles in service design to create a team that can build."
Laura Smith Tom GaylerEmbedding Service Design and Agile Practice within UK Planning Teams to Create Services that Last
December 3, 2024
"Even though we’ve got a single dropdown field, it maps to a far richer set of instructions in the prompt."
Trisha Causley[Demo] Complexity in disguise: Crafting experiences for generative AI features
June 5, 2024
"Not every recommendation from ChatGPT was feasible for the Nigerian context, so human collaboration was essential."
Fisayo Osilaja[Demo] The AI edge: From researcher to strategist
June 4, 2024
"To get into flow, I need a strong belief in the purpose and the work we’re doing."
Ruzanna RozmanGetting in Flow with Your Team
January 8, 2024
"What is AI gonna do for us? Are we afraid the robots will take our jobs? AI is a tool, not a replacement."
Karen McGrane Jeff EatonAI for Information Architects: Are the robots coming for our jobs?
November 21, 2024
"Preparation is key: pilot studies and a data analysis plan before launching ensure data quality and study success."
Amelia ColeData-Prompted Interviews
December 17, 2021
"Democratization is becoming more of an umbrella term with different customers using it to mean very different things."
Trisha TerharEmpathizing with the Empowered: Non-Researcher Responses to Democratization
March 10, 2022
"Investors front load the cost they expect to win at all costs."
Jen van der MeerService design performs value
November 19, 2025
"The empathy in defending the opposing team’s idea is very, very powerful and helps find a third way in deadlocked conflicts."
Steve Baty Richard Dalton Maria Giudice Harry MaxDiscussion
June 9, 2016
