The First Fifty Years of Civic Design
Summary
Civic design is a young field with old roots – and we forget those roots at our own peril. This talk will be a narrative survey, starting with activists challenging the design of public spaces in the 60s, and will trace a fifty year arc from those roots to the language of accessibility we use today so often in the public sector. We'll cover organizations, private and public, that have shaped the field, and end suggesting what we owe ourselves for the next fifty years. A reference guide for early careers, and a deeper contextualization for someone later in their career.
Key Insights
-
•
Sid Harrell frames civic tech as a 50-year project, with the first 10 years laying groundwork for long-term institutional change.
-
•
Accessibility activism in the 1960s, led by Ed Roberts and the Rolling Quads at Berkeley, emphasized radical self-determination, not mere standardization.
-
•
Physical accessibility efforts like curb cuts in Berkeley were the result of direct community action, not government benevolence.
-
•
The Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 stemmed from these decades-long disability rights movements.
-
•
Digital accessibility requirements (like Section 508) emerged as extensions of earlier physical accessibility laws.
-
•
Sherry Arnstein’s 1969 Ladder of Citizen Participation highlights that participation without redistribution of power is ineffective.
-
•
William White's research on public parks introduced simple, direct observation to understand public space use and user agency.
-
•
Organizations like the Center for Urban Pedagogy use design to increase community understanding and empowerment at a legal and municipal level.
-
•
Government labs like Denmark’s Mind Lab and Finland’s Helsinki Design Lab pioneered collaborative, stakeholder-driven public service design.
-
•
Current civic design practitioners risk repeating past mistakes unless they trace and honor the field’s deep roots in activism, self-determination, and power dynamics.
Notable Quotes
"This project is actually 10 years in to a 50 year project."
"Independence did not just mean performing duties without assistance. It meant a radical self-determination."
"It was not some benevolent church group or a member of a Town Council that carved out these curb Cuts. They were due to deliberate actions and painstaking labor of members in the community."
"Participation without the redistribution of power is an empty and frustrating process for the powerless."
"People always move the chair slightly when they sit down for that small exercising of control or agency."
"We come to these spaces not to escape but to partake of them."
"Our users are all around us when we work in the civic and public sector."
"When we talk about accessibility, we’re talking about language that has roots in a fierce and radical self-determination."
"Participation or user research draws from ideas rooted in agency and control, not just optimizing our work product."
"We can damage relationships or apply tactics appropriate for protest environments when co-creation was necessary."
Or choose a question:
More Videos
"People don’t believe their way into new actions; they act their way into new beliefs."
Sara Asche Anderson Jamie KaspszakNot Your Ordinary Re-Brand: Design's Path to Driving Customer Obsession at Best Buy
January 8, 2024
"Socializing the vision is a constant process that must percolate into everyone’s subconscious."
Satyam KantamneniDo You Have an Experience Vision?
March 23, 2023
"As externals, we're only getting a snapshot of the client’s organizational landscape, missing the bigger picture."
Séamus ByrneAligning Teams with Choreography
January 8, 2024
"No one really knows what to expect anyway, so failure goes largely unnoticed. It's better to be transparent about the mess."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"Don’t build a toy project; build a real business product so user needs drive your design and code iterations."
Erika FlowersThe Handoff is Dead: Design-Led Engineering with AI Agents
March 4, 2026
"If you don’t get good guidance and feedback from your enterprise partner, you’re not going to do the best work possible."
Melinda BelcherBridging the Gap: Making the Most of the Differences Between Agency and Enterprise
January 8, 2024
"When we design for the edges, we get the middle for free."
Sam ProulxTo Boldly Go: The New Frontiers of Accessibility
November 18, 2022
"Having one centralized repository aligned with our culture and values made the most sense for us."
Michelle Bejian Lotia Anne-Marie MorellRolling Out a Repository: How Zapier Centralizes Insights from Across their Organization
March 28, 2023
"Design thinking at IBM is not just for designers; it’s how we want all 380,000 people to think about problems."
Adam CutlerPeople + Places + Practices = Outcomes
June 8, 2016
